Common ground in collaborative intelligence analysis: an empirical study

This paper reports an empirical exploration of how different configurations of collaboration technology affect peoples’ ability to construct and maintain common ground while conducting collaborative intelligence analysis work. Prior studies of collaboration technology have typically focused on simpler conversational tasks, or ones that involve physical manipulation, rather than the complex sensemaking and inference involved in intelligence work. The study explores the effects of video communication and shared visual workspace (SVW) on the negotiation of common ground by distributed teams collaborating in real time on intelligence analysis tasks. The experimental study uses a 2x2 factorial, between-subjects design involving two independent variables: presence or absence of Video and SVW. Two-member teams were randomly assigned to one of the four experimental media conditions and worked to complete several intelligence analysis tasks involving multiple, complex intelligence artefacts. Teams with access to the shared visual workspace could view their teammates’ eWhiteboards. Our results demonstrate a significant effect for the shared visual workspace: the effort of conversational grounding is reduced in the cases where SVW is available. However, there were no main effects for video and no interaction between the two variables. Also, we found that the “conversational grounding effort” required tended to decrease over the course of the tas

Effects of speaker emotional facial expression and listener age on incremental sentence processing

Carminati MN, Knoeferle P. Effects of speaker emotional facial expression and listener age on incremental sentence processing. PLoS ONE. 2013;8(9): e72559.We report two visual-world eye-tracking experiments that investigated how and with which time course emotional information from a speaker's face affects younger (N = 32, Mean age = 23) and older (N = 32, Mean age = 64) listeners’ visual attention and language comprehension as they processed emotional sentences in a visual context. The age manipulation tested predictions by socio-emotional selectivity theory of a positivity effect in older adults. After viewing the emotional face of a speaker (happy or sad) on a computer display, participants were presented simultaneously with two pictures depicting opposite-valence events (positive and negative; IAPS database) while they listened to a sentence referring to one of the events. Participants' eye fixations on the pictures while processing the sentence were increased when the speaker's face was (vs. wasn't) emotionally congruent with the sentence. The enhancement occurred from the early stages of referential disambiguation and was modulated by age. For the older adults it was more pronounced with positive faces, and for the younger ones with negative faces. These findings demonstrate for the first time that emotional facial expressions, similarly to previously-studied speaker cues such as eye gaze and gestures, are rapidly integrated into sentence processing. They also provide new evidence for positivity effects in older adults during situated sentence processing