Study of conditions of use of E-services accessible to

visually disabled person

Pour une approche psychosociale des instruments de gestion et d’organisation du travail

International audienc

The impact of development of customer online banking skills on customer adviser skills

International audienceThe object of this article is the development of customer banking skills as a result of using online banking and its impact on the competence of customer advisers in face-to-face customer contacts. We focus on the use of software applications by customer advisers (CA) during customer contacts. The main results show that online banking enables customers to develop a range of banking skills. In order to deliver the service required by the context, advisers select the required competences according to the level of expertise of their customers

The impact of development of customer online banking skills on customer adviser skills

International audienceThe object of this article is the development of customer banking skills as a result of using online banking and its impact on the competence of customer advisers in face-to-face customer contacts. We focus on the use of software applications by customer advisers (CA) during customer contacts. The main results show that online banking enables customers to develop a range of banking skills. In order to deliver the service required by the context, advisers select the required competences according to the level of expertise of their customers

Usage des TIC et évolutions des pratiques socioprofessionnelles des cadres : quels repères pour le métier et quelles incidences sur la santé ?

International audienc

Quand les technologies s’incarnent dans l’activité : le cas des réseaux sociaux numériques d’entreprise

International audienc

Design methods for the projection of uses for vulnerable people

International audienceThe VOCADOM research project aims to design a new technology (voice control usable at home) to encourage the well-being and autonomy of the elderly with loss of autonomy at home. To guide design choices, we develop a user-centered design for all so that all actors are involved in the design process and we develop new methods of uses prospecting so that target profiles can project themselves into the use of an innovative device in ecological situation. We are in a process of methodological triangulation. Especially for the study of needs where through an ethnographic study we identify the problems encountered at home where the device can help. We ask end users and caregivers who are part of the eco system. After we use activity simulation methods to evaluate the acceptance , usefulness and usability of the device. This will allow us to improve the device so that it matches the real needs of users

Human-Robot Cooperation: Link Between Acceptance and Modes of Cooperation Chosen by Operatorwith a Robot

International audienceConsidering current developments, robotics allows users to choose the cooperation mode that facilitates thegoals of each member of a team. This choice will influence the robot acceptance. In order to evaluate this,an indicator is proposed to evaluate the cooperation and applied during an experiment. At first glance,operators do not favour a cooperation mode. However, the robot autonomy level is linked with theevolution of the acceptanc