Etika Pelayanan Publik di Indonesia

Pelayanan publik adalah segala kegiatan dalam rangka pemenuhan kebutuhan dasar sesuai hak dasar setiap warga negara dan penduduk atas suatu barang, jasa dan / atau pelayanan administrasi yang disediakan oleh penyelenggara pelayanan  yang  terkait dengan kepentingan publik. Masyarakat sebagai pelanggan memiliki kebutuhan dan harapan pada kinerja penyelenggara pelayanan publik yang profesional. Tugas Pemerintah Pusat maupun Pemerintah Daerah adalah memberikan pelayanan publik yang mampu memuaskan masyarakat. Implementasi kebijakan desentralisasi dan otonomi daerah di Indonesia mengakibatkan pemerintah daerah mempunyai tanggung jawab dan kewenangan dalam menentukan standar pelayanan minimal. Permasalahan mendasar dalam proses pelayanan publik di Indonesia adalah tentang etika. Tidak ada standar universal tentang norma atau etika serta sanksi yang mengatur secara khusus untuk pelanggaran yang dilakukan aparat dalam pelayanan publik. Kata Kunci : Pelayanan publik, Etika, Norma   &nbsp

Membangun Desa dengan Kearifan Lokal di Desa Palaan Kecamatan Ngajum Kabupaten Malang

This study aims to discuss the use of local wisdom in village development. Local wisdom that has become a local culture and is routinely implemented all contains norms, arts, mutual cooperation and togetherness in rural communities such as; traditional ceremonies, cultural activities, religious activities, and community social activities. The principle of recommendation and subsidiarity gives the village recognition and authority to be empowered and independent. Law Number 6 of 2014 concerning Villages is a policy affirmative so that villages can carry out various forms of development in all. The implementation of development requires the harmonization of all aspects of society so that it can fulfill the stages of the development process, from planning, implementation and accountability. Evaluation of development policies can be carried out based on existing noble values. The research was conducted using qualitative methods. Data search interview techniques for primary data and accommodate existing data and documentation in the village for secondary data. The result of this research is the role of local wisdom in Palaan Village by running the village community development will have a very significant relationship. Local wisdom that is cultural in nature such as traditional ceremonies carried out in the framework of pre-implementation of activities for infrastructure development, the form of activities funded by APBDesa is art groups