La atención y la satisfacción del cliente en la discoteca Magno, en la ciudad de Chiclayo, 2016

Hoy en día las empresas de entretenimiento que quieran mejorar su rentabilidad y crecer cada día más y ser mejores que sus competidores, tienen que mejorar sus productos y servicios, ofrecer mayor calidad, en definitiva, satisfacer las necesidades del cliente, de este modo captarlos y mantenerlos, ya que es una oportunidad para crecer rápidamente a través del “boca a boca”. Es dentro de este contexto, que el objetivo de esta investigación fue conocer el nivel de satisfacción del cliente, en la Discoteca Magno S.A.C a través del método o modelo SERVPERF. El enfoque fue cuantitativo y la investigación fue tipo de descriptiva. La población estuvo conformada, por 6600 personas que asistieron los fines de semana (viernes y sábados) a la referida Discoteca. Este es el número de clientes mensuales, al aplicar la fórmula se obtuvo un total de 363 personas encuestadas. En este trabajo se utilizó como instrumento de recolección de datos, el cuestionario de ítem cerrado, basándose en las preguntas planteadas por el método SERVPERF, para su posterior análisis, se utilizaron los programas microsoft word, microsoft excel 2016 y IBM SPSS Statistics 25. Se comprobó que el nivel de satisfacción en la calidad de servicio al cliente, en la Discoteca Mango fue satisfactorio.Tesi

Investigation of serotonergic and GABA -ergic interactions in behavioral and physiological measures of anxiety

Benzodiazepines (BZs) and selective serotonin reuptake inhibitors (SSRIs) have both been approved for use in the treatment of anxiety disorders. Benzodiazepines offer immediate therapeutic benefits; however, tolerance and the potential for abuse may limit their long-term use. While little or no abuse potential is associated with SSRI use, therapeutic benefit is achieved only after several weeks of chronic treatment. During initial SSRI treatment, symptoms of anxiety may increase in some individuals and can lead to incomplete remission of anxiety symptoms or non-compliance. Evidence for the short-term use of BZs with long-term SSRI treatment is limited but some reports suggest faster symptom remission and/or greater global anxiolytic effect compared to SSRI treatment alone. The goal of the present research was to investigate the extent to which combinations of BZs and SSRIs interact to reduce behavioral and physiological measures of anxiety-like behavior and to investigate the mechanisms underlying these interactions. Acute treatment with SSRIs was shown to increase anxiogenic-like measures of behavior, with differences in dose-dependent decreases in locomotor activity associated with fluoxetine and citalopram, while a non-selective BZ (diazepam) produced acute anxiolytic-like effects with dose-dependent decreases in locomotor activity. Combinations of SSRI+BZ produced acute anxiolytic-like effects, attenuating both the anxiogenic-like effects associated with SSRI treatment and decreased locomotor activity associated with BZs. Investigation with GABAA subunit selective ligands indicate that α2, 3, and/or 5 subunit containing GABAA receptors are likely involved in the anxiolytic-like effects and decreases in locomotor activity, while the role of a1 subunit containing GABAA receptor is unclear, but play no role in decreased locomotor activity or anxiolytic-like effect of combined treatment. Investigation with selective serotonin (5-HT) receptor subtype ligands indicates that 5-HT1A and 5-HT2C receptors are not involved in the anxiogenic-like effects of acute SSRI treatment in this model. Acute treatment with anxiolytic-like dose of BZ, and anxiogenic-like dose of SSRI and anxiolytic-like doses of combined SSRI+BZ all result in significant increases in stress hormone release following administration. Altogether, these results suggest that acute, combined SSRI+BZ treatment may be useful in decreasing measures of anxiety-like behavior and minimizing decreases in locomotor activity and are implicated in a complex relationship with the hypothalamic pituitary axis

Psychological Myths, Mistruths, and Misconceptions: Curriculum-Based Strategies for Knowledge Change

https://cornerstone.lib.mnsu.edu/university-archives-msu-authors/1440/thumbnail.jp

Percentage of Adopted and Comparison boys and girls with clinically significant (T₅₀>63) problems on the Child Behavior Checklist.

<p>Percentage of Adopted and Comparison boys and girls with clinically significant (T₅₀>63) problems on the Child Behavior Checklist.</p

Child Behavior Checklist (CBCL) ratings of Adoptive and Comparison boys (top) and girls (bottom).

<p>Attention (Att), Inattention (Ina), Impulsivity (Imp), Social (Soc) Problems, Thought (Tho) Problems, Externalizing (Ext), Rule Breaking (RB), Aggression (Agg), Internalizing (Int), Anxious-Depressed (Anx), Withdrawn-Depressed (Wtd), Somatic Complaints (SC), or Other Problems (OP), (*<i>P</i><.05, *<i>P</i><.005).</p

Third-trimester drug exposure among adoptive and comparison children in Study I\(BRIEF: Behavioral Rating Inventory of Executive Function) or II (CBCL: Child Behavior Checklist).

<p>Third-trimester drug exposure among adoptive and comparison children in Study I\(BRIEF: Behavioral Rating Inventory of Executive Function) or II (CBCL: Child Behavior Checklist).</p

Preclassic Environmental Degradation of Lake Petén Itzá, Guatemala, by the Early Maya of Nixtun-Ch’ich’

Paleolimnological Evidence Indicates the Ancient Maya Transformed Terrestrial Ecosystems by Felling Forest Vegetation to Construct Large Civic-Ceremonial Centers and to Expand Agriculture. Human Settlements Influenced Lacustrine Environments But the Effects of Maya Activities on Aquatic Ecosystems Remain Poorly Studied. Here We Analyzed a Sediment Core from Lake Petén Itzá, Guatemala, to Infer Paleoenvironmental Changes Resulting from Maya Occupation of the Archaeological Site of Nixtun-Ch\u27ich\u27. Increases in Charcoal and Fecal Stanol Concentrations Indicate Maya Occupation of the Candelaria Peninsula by the Late Early Preclassic Period. Geochemical Proxies Reveal a Period of Lake Ecosystem Alteration during Construction and Expansion of the City\u27s Urban Grid in the Middle and Late Preclassic Periods. Depopulation of the City in the Terminal Preclassic Resulted in a Decline in Lake Trophic State. Whereas Previous Studies of Petén Waterbodies Have Indicated Depressed Lacustrine Primary Production, the Core Collected Near Nixtun-Ch\u27ich\u27 Shows Evidence of Ancient Maya Lake Ecosystem Deterioration

sj-pdf-1-hol-10.1177_09596836231211856 – Supplemental material for The influence of tropical Atlantic sea-surface temperatures and the North Atlantic Subtropical High during the Maya Droughts

Supplemental material, sj-pdf-1-hol-10.1177_09596836231211856 for The influence of tropical Atlantic sea-surface temperatures and the North Atlantic Subtropical High during the Maya Droughts by Derek K Gibson, Jonathan Obrist-Farner, Brooke A Birkett, Jason H Curtis, Melissa A Berke, Peter MJ Douglas, Prudence M Rice and Jeremy Maurer in The Holocene</p