Situating digital storytelling within African communities

We reflect on the methods, activities and perspectives we used to situate digital storytelling in two rural African communities in South Africa and Kenya. We demonstrate how in-depth ethnography in a village in the Eastern Cape of South Africa and a design workshop involving participants from that village allowed us to design a prototype mobile digital storytelling system suited to the needs of rural, oral users. By leveraging our prototype as a probe and observing villagers using it in two villages in South Africa and Kenya, we uncovered implications for situating digital storytelling within those communities. Finally, we distil observations relevant to localizing storytelling and their implications for transferring design into a different community

Communicating in designing an oral repository for rural African villages

We describe designing an asynchronous, oral repository and sharing system that we intend to suit the needs and practices of rural residents in South Africa. We aim to enable users without access to personal computers to record, store, and share information within their Xhosa community using cellphones and a tablet PC combined with their existing face-to-face oral practices. Our approach recognises that systems are more likely to be effective if the design concept and process build on existing local communication practices as well as addressing local constraints, e.g. cost. Thus, we show how the objectives for the system emerged from prolonged research locally and how we communicated insights, situated in the community, into the process of design and development in a city-based lab. We discuss how we integrated understandings about communication between situated- and localresearchers and designers and developers and note the importance of recognising and centralising subtle differences in our perception of acts of oral communication. We go on to show how the materiality of the software, the tablet form factor, and touch interaction style played into our collaborative effort in conceiving the design.Department of HE and Training approved lis

Towards a sustainable business model for rural telephony

This paper presents the work done thus far towards designing a sustainable business model for rural telephony in the community of Mankosi, located in the Eastern Cape province of South Africa. The pillars of the model are sustainability and community ownership to design both the wireless mesh network providing the telephony service and its business model. Given the airtime consumption pattern in the community, the model is based only on the provision of calls inside the community and for using solar power to charge mobile phones. Some scenarios with different usage of the telephony services and different pricing rates are explored in order to find the break even point of the network, or in case the CAPEX was provided externally, to calculate the revenues expected. These revenues could be used for projects that benefit the community at large. Although the project is in its initial phase and the community has some particularities that make it unique, the sustainable business model presented here is intended to showcase innovative ideas that could serve similar projects in other parts of the world.Telkom, Cisco, Aria Technologies, THRI

Situating digital storytelling within African communities

We reflect on the methods, activities and perspectives we used to situate digital storytelling in two rural African communities in South Africa and Kenya. We demonstrate how in-depth ethnography in a village in the Eastern Cape of South Africa and a design workshop involving participants from that village allowed us to design a prototype mobile digital storytelling system suited to the needs of rural, oral users. By leveraging our prototype as a probe and observing villagers using it in two villages in South Africa and Kenya, we uncovered implications for situating digital storytelling within those communities. Finally, we distil observations relevant to localizing storytelling and their implications for transferring design into a different community

Field Testing Mobile Digital Storytelling Software in Rural Kenya

We describe and reflect on a method we used to evaluate usability and give insights on situated use of a mobile digital storytelling prototype. We report on rich data we gained by implementing this method and argue that we were able to learn more about our prototype, users, their needs, and their context, than we would have through other evaluation methods. We look at the usability problems we uncovered and discuss how our flexibility in field- testing allowed us to observe unanticipated usage, from which we were able to motivate future design directions. Finally, we reflect on the importance of spending time in-situ during all stages of design, especially when designing across cultures

NatureCHI: Unobtrusive User Experiences with Technology in Nature

Being in nature is typically regarded to be calming, relaxing and purifying. When in nature, people often seek physical activity like hiking, or meditative, mindful or inspiring experiences remote from the urban everyday life. However, the modern lifestyle easily extends technology use to all sectors of our everyday life, and e.g. the rise of sports tracking technologies, mobile phone integrated cameras and omnipresent social media access have contributed to technologies also arriving into the use context of nature. Also maps and tourist guides are increasingly smart phone or tablet based services. This workshop addresses the challenges that are related to interacting with technology in nature. The viewpoints cover, but are not limited to interaction design and prototyping, social and cultural issues, user experiences that aim for unobtrusive interactions with the technology with nature as the use context

Designing with Mobile Digital Storytelling in Rural Africa

We reflect on activities to design a mobile application to enable rural people in South Africa’s Eastern Cape to record and share their stories, which have implications for ‘cross-cultural design,’ and the wider use of stories in design. We based our initial concept for generating stories with audio and photos on cell-phones on a scenario informed by abstracting from digital storytelling projects globally and our personal experience. But insights from ethnography, and technology experiments involving storytelling, in a rural village led us to query our grounding assumptions and usability criteria. So, we implemented a method using cell-phones to localise storytelling, involve rural users and probe ways to incorporate visual and audio media. Products from this method helped us to generate design ideas for our current prototype which offers great flexibility. Thus we present a new way to depict stories digitally and a process for improving such software

Please call ME.N.U.4EVER: designing for “Callback” in rural Africa

Proceedings of the Tenth International Workshop on Internationalisation of Products and Systems. Kutching, Malaysia, 11-14 July, 2011Designers and developers are naïve about the ways impoverished people in rural Africa innovate new uses of mobile technology to circumvent access difficulties. Here, we report on the local appropriation of an USSD ‘Callback’ service in a rural community in South Africa’s Eastern Cape which enables people to send free text messages and includes strategies that respond to severe constraints on message length and local communication protocols. This report shows that a participative approach, in which community members co-generate methods and interpret data, elicits major and formerly unreported findings. We describe the results of two sets of interviews about the use of cell-phones and Callback locally and the implications of this use for designing and realizing a media-sharing system. Our findings indicate that the community needs a system to charge phones and share media without consuming airtime and functionality for the 70-80% of people who do not own high-end phones. Use of Callback suggests people will manage a system to create, store and share content at a local ‘station’ but notify others about content using separate networks. Callback-use reveals local priorities that shape: the meaning of usability and utility; the ways people manage sequences of communication; and, the ‘rules’ that enable people to use Callback for multiple purposes and make sense of Callbacks despite ambiguity. These priorities inform introducing prototypes and contribute to exploring the communication patterns that might, subsequently, emerge.EPSRCDepartment of HE and Training approved lis