Desafios enfrentados na migração dos processos físicos para digitais: um modelo de melhorias aplicado ao serviço público

Dissertação (mestrado) - Universidade Federal de Santa Catarina, Centro Tecnológico, Programa de Pós-Graduação em Engenharia de Produção, Florianópolis, 2020.Os avanços tecnológicos das últimas décadas vêm proporcionando o aperfeiçoamento e a modernização das atividades organizacionais. Tal fato impulsionou a qualidade dos serviços prestados pelas instituições, em busca de oferecer processos mais ágeis e eficientes aos seus clientes. No século XXI, conhecido como a era digital, o serviço público vem procurando alinhar suas atividades aos modernos conceitos de gestão resultando, assim, vantagens competitivas à organização. Com essa crescente inovação tecnológica, atualmente, a forma de atendimento ao cliente vem sendo modificada, transformando do modelo de atendimento presencial para o atendimento on-line. A transição desse procedimento pode gerar complicações em sua implantação em razão da resistência dos usuários, que ficaram acomodados ao procedimento tradicional de serviço (presencial), como também em função das dificuldades dos colaboradores com o novo sistema operacional utilizado em suas atividades. Diante desses desafios, este trabalho apresenta um modelo de proposta de melhoria realizado na Junta Comercial do Estado de Santa Catarina (JUCESC). O modelo investe na identificação dos problemas organizacionais no momento de transição dos seus processos físicos para digitais. Ferramentas da Gestão Operacional da Qualidade são utilizadas para o desenvolvimento do modelo proposto. A metodologia adotada na pesquisa inclui o estudo de caso, por meio de observações, entrevistas diretas e aplicação de um questionário estruturado. A pesquisa está caracterizada como exploratória descritiva. Os principais resultados entregues envolvem a identificação dos problemas relacionados às dificuldades enfrentadas no processo de migração de processos físicos para atividades com base digital, bem como a estruturação do modelo de melhorias em busca de soluções para os atuais problemas de Gestão da Qualidade da instituição. Em sua forma final, as melhorias propostas transcendem a migração como objeto de estudo.Abstract: The technological advances of the last decades have been providing the improvement and modernization of organizational activities. This fact boosted the quality of the services provided by the institutions, in search of offering more agile and efficient processes to their customers. In this 21st century, known as the digital age, the public service has sought to align its activities with modern management concepts, thus resulting in competitive advantages for the organization. With this growing technological innovation, the form of customer service is currently being modified, transforming from the face-to-face service model to the on-line service. This procedural transition can cause complications in its implementation, due to the resistance of users, who were accommodated to the traditional service procedure (in person), as well as due to the difficulties of employees with the new operating system used in their activities. In view of these challenges, the present work presents a model for an improvement proposal carried out at the Commercial Board of the State of Santa Catarina (JUCESC). The model invests in the identification of organizational problems at the moment of transition from its physical to digital processes. Operational Quality Management tools are used to develop the proposed model. The methodology adopted in the research includes the case study, through observations, direct interviews and application of a structured questionnaire. The research is characterized as exploratory descriptive. The main results delivered involve the identification of problems related to the difficulties faced in the process of migration from physical processes to digitally based activities, as well as the structuring of the improvement model in search of solutions to the institution's current Quality Management problems. In its final form, the proposed improvements transcend the migration object of study

Perspectives on gender bias in recruitment

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Brazilian Flora 2020: Leveraging the power of a collaborative scientific network

International audienceThe shortage of reliable primary taxonomic data limits the description of biological taxa and the understanding of biodiversity patterns and processes, complicating biogeographical, ecological, and evolutionary studies. This deficit creates a significant taxonomic impediment to biodiversity research and conservation planning. The taxonomic impediment and the biodiversity crisis are widely recognized, highlighting the urgent need for reliable taxonomic data. Over the past decade, numerous countries worldwide have devoted considerable effort to Target 1 of the Global Strategy for Plant Conservation (GSPC), which called for the preparation of a working list of all known plant species by 2010 and an online world Flora by 2020. Brazil is a megadiverse country, home to more of the world's known plant species than any other country. Despite that, Flora Brasiliensis, concluded in 1906, was the last comprehensive treatment of the Brazilian flora. The lack of accurate estimates of the number of species of algae, fungi, and plants occurring in Brazil contributes to the prevailing taxonomic impediment and delays progress towards the GSPC targets. Over the past 12 years, a legion of taxonomists motivated to meet Target 1 of the GSPC, worked together to gather and integrate knowledge on the algal, plant, and fungal diversity of Brazil. Overall, a team of about 980 taxonomists joined efforts in a highly collaborative project that used cybertaxonomy to prepare an updated Flora of Brazil, showing the power of scientific collaboration to reach ambitious goals. This paper presents an overview of the Brazilian Flora 2020 and provides taxonomic and spatial updates on the algae, fungi, and plants found in one of the world's most biodiverse countries. We further identify collection gaps and summarize future goals that extend beyond 2020. Our results show that Brazil is home to 46,975 native species of algae, fungi, and plants, of which 19,669 are endemic to the country. The data compiled to date suggests that the Atlantic Rainforest might be the most diverse Brazilian domain for all plant groups except gymnosperms, which are most diverse in the Amazon. However, scientific knowledge of Brazilian diversity is still unequally distributed, with the Atlantic Rainforest and the Cerrado being the most intensively sampled and studied biomes in the country. In times of “scientific reductionism”, with botanical and mycological sciences suffering pervasive depreciation in recent decades, the first online Flora of Brazil 2020 significantly enhanced the quality and quantity of taxonomic data available for algae, fungi, and plants from Brazil. This project also made all the information freely available online, providing a firm foundation for future research and for the management, conservation, and sustainable use of the Brazilian funga and flora