Multi-facet rating of online hotel reviews: issues, methods and experiments

Online product reviews are becoming increasingly popular, and are being used more and more frequently by consumers in order to choose among competing products. Tools that rank competing products in terms of the satisfaction of consumers that have purchased the product before, are thus also becoming popular. We tackle the problem of rating (i.e., attributing a numerical score of satisfaction to) consumer reviews based on their tex- tual content. In this work we focus on multi-facet rating of hotel reviews, i.e., on the case in which the review of a hotel must be rated several times, according to several aspects (e.g., cleanliness, dining facilities, centrality of location). We explore several aspects of the problem, including the vectorial representation of the text based on sentiment analysis, collocation analysis, and feature selection for ordinal-regression learning. We present the results of experiments conducted on a corpus of approximately 15,000 hotel reviews that we have crawled from a popular hotel review site

Mitigating linked data quality issues in knowledge-intense information extraction methods

Advances in research areas such as named entity linking and sentiment analysis have triggered the emergence of knowledge-intensive information extraction methods that combine classical information extraction with background knowledge from the Web. Despite data quality concerns, linked data sources such as DBpedia, GeoNames and Wikidata which encode facts in a standardized structured format are particularly attractive for such applications. This paper addresses the problem of data quality by introducing a framework that elaborates on linked data quality issues relevant to different stages of the background knowledge acquisition process, their impact on information extraction performance and applicable mitigation strategies. Applying this framework to named entity linking and data enrichment demonstrates the potential of the introduced mitigation strategies to lessen the impact of different kinds of data quality problems. An industrial use case that aims at the automatic generation of image metadata from image descriptions illustrates the successful deployment of knowledge-intensive information extraction in real-world applications and constraints introduced by data quality concerns

A Case-Based Approach to Cross Domain Sentiment Classification

This paper considers the task of sentiment classification of subjective text across many domains, in particular on scenarios where no in-domain data is available. Motivated by the more general applicability of such methods, we propose an extensible approach to sentiment classification that leverages sentiment lexicons and out-of-domain data to build a case-based system where solutions to past cases are reused to predict the sentiment of new documents from an unknown domain. In our approach the case representation uses a set of features based on document statistics, while the case solution stores sentiment lexicons employed on past predictions allowing for later retrieval and reuse on similar documents. The case-based nature of our approach also allows for future improvements since new lexicons and classification methods can be added to the case base as they become available. On a cross domain experiment our method has shown robust results when compared to a baseline single-lexicon classifier where the lexicon has to be pre-selected for the domain in question

Twitter Sentiment Analysis via Bi-sense Emoji Embedding and Attention-based LSTM

Sentiment analysis on large-scale social media data is important to bridge the gaps between social media contents and real world activities including political election prediction, individual and public emotional status monitoring and analysis, and so on. Although textual sentiment analysis has been well studied based on platforms such as Twitter and Instagram, analysis of the role of extensive emoji uses in sentiment analysis remains light. In this paper, we propose a novel scheme for Twitter sentiment analysis with extra attention on emojis. We first learn bi-sense emoji embeddings under positive and negative sentimental tweets individually, and then train a sentiment classifier by attending on these bi-sense emoji embeddings with an attention-based long short-term memory network (LSTM). Our experiments show that the bi-sense embedding is effective for extracting sentiment-aware embeddings of emojis and outperforms the state-of-the-art models. We also visualize the attentions to show that the bi-sense emoji embedding provides better guidance on the attention mechanism to obtain a more robust understanding of the semantics and sentiments

Making objective decisions from subjective data: Detecting irony in customers reviews

[EN] The research described in this work focuses on identifying key components for the task of irony detection. By means of analyzing a set of customer reviews, which are considered ironic both in social and mass media, we try to find hints about how to deal with this task from a computational point of view. Our objective is to gather a set of discriminating elements to represent irony, in particular, the kind of irony expressed in such reviews. To this end, we built a freely available data set with ironic reviews collected from Amazon. Such reviews were posted on the basis of an online viral effect; i.e. contents that trigger a chain reaction in people. The findings were assessed employing three classifiers. Initial results are largely positive, and provide valuable insights into the subjective issues of language facing tasks such as sentiment analysis, opinion mining and decision making. (C) 2012 Elsevier B.V. All rights reserved.The National Council for Science and Technology (CONACyT - Mexico) has funded the research of the first author. The European Commission as part of the WIQEI IRSES-Project (grant no. 269180) within the FP 7 Marie Curie People Framework has partially funded this work. This work was carried out in the framework of the MICINN Text-Enterprise (TIN2009-13391-C04-03) research project and the Microcluster VLC/Campus (International Campus of Excellence) on Multimodal Intelligent Systems.Reyes Pérez, A.; Rosso, P. (2012). Making objective decisions from subjective data: Detecting irony in customers reviews. Decision Support Systems. 53(4):754-760. https://doi.org/10.1016/j.dss.2012.05.027S75476053

SentiBench - a benchmark comparison of state-of-the-practice sentiment analysis methods

In the last few years thousands of scientific papers have investigated sentiment analysis, several startups that measure opinions on real data have emerged and a number of innovative products related to this theme have been developed. There are multiple methods for measuring sentiments, including lexical-based and supervised machine learning methods. Despite the vast interest on the theme and wide popularity of some methods, it is unclear which one is better for identifying the polarity (i.e., positive or negative) of a message. Accordingly, there is a strong need to conduct a thorough apple-to-apple comparison of sentiment analysis methods, \textit{as they are used in practice}, across multiple datasets originated from different data sources. Such a comparison is key for understanding the potential limitations, advantages, and disadvantages of popular methods. This article aims at filling this gap by presenting a benchmark comparison of twenty-four popular sentiment analysis methods (which we call the state-of-the-practice methods). Our evaluation is based on a benchmark of eighteen labeled datasets, covering messages posted on social networks, movie and product reviews, as well as opinions and comments in news articles. Our results highlight the extent to which the prediction performance of these methods varies considerably across datasets. Aiming at boosting the development of this research area, we open the methods' codes and datasets used in this article, deploying them in a benchmark system, which provides an open API for accessing and comparing sentence-level sentiment analysis methods

Irony Detection in Twitter: The Role of Affective Content

© ACM 2016. This is the author's version of the work. It is posted here for your personal use. Not for redistribution. The definitive Version of Record was published in ACM Transactions on Internet Technology, Vol. 16. http://dx.doi.org/10.1145/2930663.[EN] Irony has been proven to be pervasive in social media, posing a challenge to sentiment analysis systems. It is a creative linguistic phenomenon where affect-related aspects play a key role. In this work, we address the problem of detecting irony in tweets, casting it as a classification problem. We propose a novel model that explores the use of affective features based on a wide range of lexical resources available for English, reflecting different facets of affect. Classification experiments over different corpora show that affective information helps in distinguishing among ironic and nonironic tweets. Our model outperforms the state of the art in almost all cases.The National Council for Science and Technology (CONACyT Mexico) has funded the research work of Delia Irazu Hernandez Farias (Grant No. 218109/313683 CVU-369616). The work of Viviana Patti was partially carried out at the Universitat Politecnica de Valencia within the framework of a fellowship of the University of Turin cofunded by Fondazione CRT (World Wide Style Program 2). The work of Paolo Rosso has been partially funded by the SomEMBED TIN2015-71147-C2-1-P MINECO research project and by the Generalitat Valenciana under the grant ALMAMATER (PrometeoII/2014/030).Hernandez-Farias, DI.; Patti, V.; Rosso, P. (2016). Irony Detection in Twitter: The Role of Affective Content. ACM Transactions on Internet Technology. 16(3):19:1-19:24. https://doi.org/10.1145/2930663S19:119:24163Rob Abbott, Marilyn Walker, Pranav Anand, Jean E. Fox Tree, Robeson Bowmani, and Joseph King. 2011. 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Improving sentiment analysis via sentence type classification using BiLSTM-CRF and CNN

Different types of sentences express sentiment in very different ways. Traditional sentence-level sentiment classification research focuses on one-technique-fits-all solution or only centers on one special type of sentences. In this paper, we propose a divide-and-conquer approach which first classifies sentences into different types, then performs sentiment analysis separately on sentences from each type. Specifically, we find that sentences tend to be more complex if they contain more sentiment targets. Thus, we propose to first apply a neural network based sequence model to classify opinionated sentences into three types according to the number of targets appeared in a sentence. Each group of sentences is then fed into a one-dimensional convolutional neural network separately for sentiment classification. Our approach has been evaluated on four sentiment classification datasets and compared with a wide range of baselines. Experimental results show that: (1) sentence type classification can improve the performance of sentence-level sentiment analysis; (2) the proposed approach achieves state-of-the-art results on several benchmarking datasets

dispel4py: A Python framework for data-intensive scientific computing

This paper presents dispel4py, a new Python framework for describing abstract stream-based workflows for distributed data-intensive applications. These combine the familiarity of Python programming with the scalability of workflows. Data streaming is used to gain performance, rapid prototyping and applicability to live observations. dispel4py enables scientists to focus on their scientific goals, avoiding distracting details and retaining flexibility over the computing infrastructure they use. The implementation, therefore, has to map dispel4py abstract workflows optimally onto target platforms chosen dynamically. We present four dispel4py mappings: Apache Storm, message-passing interface (MPI), multi-threading and sequential, showing two major benefits: a) smooth transitions from local development on a laptop to scalable execution for production work, and b) scalable enactment on significantly different distributed computing infrastructures. Three application domains are reported and measurements on multiple infrastructures show the optimisations achieved; they have provided demanding real applications and helped us develop effective training. The dispel4py.org is an open-source project to which we invite participation. The effective mapping of dispel4py onto multiple target infrastructures demonstrates exploitation of data-intensive and high-performance computing (HPC) architectures and consistent scalability.</p