Service quality gap analysis in private sector bank - a customer perspective

The present study evaluates the customer perceptions of service quality in selected private sector banks. Data was collected from 200 customers of ICICI and CUB using structured questionnaire. Gap analysis and Multi regression were used fro analysis of data. The result shows that the dimension of service quality such as Empathy and Accessibility has more gap, as the customer expectations are high to their perceived service. The result also indicates that Empathy-Reliability-Assurance positively influences the service quality. The study implies that bank should reduce the service gap to deliver superior quality of service to retain existing customers as well as to attract new customers.Service quality, Service Gap, Multi Regression

A study of the Orion cometary cloud L1616

With its cometary appearance and a reflection nebula near its edge facing some bright Orion stars, the Lynd's cloud L1616 shows ample evidence for being affected by one or more of these massive stars. To estimate its mass and star formation efficiency as well as to determine if it is gravitationally bound, we mapped this cloud in J=1{\rightarrow}0 transitions of ^{12}CO and ^{13}CO. It is found that the distribution of the emission in the line {\it wings} show clear evidence for substantial mass motions. Also, the ``virial'' mass of the cloud is found to be five times the actual cloud mass determined from the ^{13}CO column density map. It is argued that this cloud has abnormally high star formation efficiency and is possibly disintegrating. The morphology and the location of the cloud indicate that it is being affected by the star {\epsilon} Orionis which is also possibly responsible for the cloud's unusual star formation efficiency. Over a range of values of the relevant parameters, the star is found to quantitatively satisfy the requirements of being the cause of the observed characteristics of the cloud

Unusual landing of Penaeus juveniles by bag net operation (boxinet) at Tevhanda Creek

On 23rd and 24" June 2005, there was an unusual landing of Penaeus merguiensis (5- 7 cm total length) juveniles at Janjira Murad to the tune of 20-35 Kg by non- mechanized craft using boxinet

Oil spill from the ship MV Rak at Raigad region of Maharashtra

Unlike the collision of the ships MV Chitra and MV Khalijia near JNPT port on 7th August 2010, the ship MV Rak sunk with 60,000 t of coal and 343 t of oil and the oil started leaking from the ship near Mumbai coast

Fishery activities affected in the Raigad region due to collision of two ships near Mumbai coast

A large diamond back squid (Thysanoteuthis rhombus) was landed by trawlnet at Munambam Fisheries Harbour on 24.8.201

On the incidental heavy catch of prawns and mackerels at two landing centres along Raigad District, Maharashtra

An unusual heavy catch of the banana prawn, Penaeus merguiensis was landed at f^amde landing centre on 10-4-'97 landed by the gill net locally called Daran Jal. Nine gill nets operated from the dug-out canones. Wahan hodi in the Rajpuni creek at a depth of 4-5 m landed a total of 304 kg of P. merguiensis which fetched a price of Rs. 35/- per kg

Honeycomb stingrays (Himantura uarnak) washed ashore at Uran coast in Maharashtra

About 50 to 55 numbers of the honeycomb stingray, Himantura uarnak (Fig.1) were washed ashore at Mankeshwar beach near Uran coast in Raigad District of Maharashtra on 21st August 2010. These fishes were about 4 feet long and about 3 feet in disc width