How do Service Providers and Clients Perceive Interorganizational Networks?

Interorganizational networks are important structures for both service providers, who must navigate them as part of their organizational roles, and clients, who use them for the purposes of receiving benefits. This research develops and tests a conceptual model that explains some of the differences in the ways that these two groups perceive these networks. Drawing on surveys/interviews with 200 clients and 63 service providers of agricultural development training in Burkina Faso, this research demonstrates that clients perceive interorganizational networks differently than service providers. In particular, these results demonstrate that service providers perceive more organizations in the network, more competitive and collaborative ties among those organizations, and more competitive ties per organization than clients. From these results, we draw implications for social network, development communication, and organizational fields’ research

Fields of Action to Advance the Digital Transformation of NPOs : Development of a Framework

Technology-based business improvements characterize the so-called digital transformation (DT). For non-profit organizations (NPOs), with their unique value creation structure and specific preconditions in terms of staff and resources, keeping up with the DT is challenging. Still, opportunities for the DT are unknown. Thus far, there are no comprehensive guidelines for DT strategy development in NPOs. Both digital value creation and digitally supported communication with customers can lead to competitive advantages. Therefore, NPO decision-makers must understand the opportunities and the challenges of DT. In our research approach, we aim to answer the research question: What are the fields of action for the digital transformation in NPOs? Following a grounded theory approach, we have developed a theoretical framework including fields of action and guidance for the strategic advancement of DT in NPOs. The results show that NPOs need to be aware of their digital communications channels with volunteer staff, customers and donors. A clear DT vision and new roles help NPOs meet this challenge