Towards developing a risk charter for software development projects / Noor Habibah Arshad

The challenge of software development lies in its attempt to satisfy the users' requirements; control and cost management; product's schedule and product's quality. To ensure that these criteria are met, product success and product management success need to be emphasized. Product success deals with goal and purpose while the project management success deals with the project input and output. Project success may be achieved by having an integrated project management process where an important aspect of the process is risk management. The risk management process must be integrated into the plan to enable a project manager to effectively manage the software development. In the software risk management process, risk identification is one of the most important components that needs to be tackled before developing any meaningful risk management strategies. Therefore, in this paper, risks related to software development are identified and discussed

Use of infostructure for disaster: Towards definition of infostructure

Infostructure’ is used in multiple disciplines and it carries different meaning.The variety of meaning of this term makes it hard to be applied to a specific discipline.Different definition exists and this paper is an extension work of building the definition for ‘infostructure’ to be used specifically in the area of disaster management.The earlier work had analysed existing definitions of infostructure from various disciplines, and similar definitions was searched from selected databases.In this paper, the work of building the definition is continued by analyzing the selected definitions to extract common elements and to establish the basic characteristics of infostructure tailored to disaster management.Based on these existing definitions, this paper presents the exhaustive and consistent definition for infostructure which are contrasted in 4 cases, selected from different countries that experienced different type of disaster

Thematic analysis of issues experienced by blended learning learners / Noridah Abu Bakar … [et al.]

Blended learning has been recognised as an opportunity to improve the teaching and learning process by complementing the strengths and weaknesses of face-to-face instructions and online learning. While most researches focused on the success factors, there is a research gap in the issues of blended learning which has become a barrier to the learning process. This research seeks to explore the issues of blended learning process experienced by learners in higher education. A survey to a selected group of Blended Learning learners based on convenience sampling techniques was carried out to explore these issues. Qualitative data analysis was used to analyse descriptive data thematically and categorised into few main themes. With regards to the issues, 37 raw themes were identified and were categorised into seven (7) main themes. The findings showed that Learning Management System (LMS) was the main issue followed by engagement issue, material issue, server issue, network issue, instructor issue and device issue. The recommendations made by the respondents were also discussed as their points of view are treasured. This study has direct implications to higher education policy makers, ICT administrative teams, curriculum designers, and educators as instructors for blended learning approach

Consumer perceptions of internet retail service quality

Service quality is increasingly recognized as an important aspect of electronic commerce (e-commerce).Because the online comparison of the technical features of products is essentially costless, feasible and easier than comparisons of products through traditional channels, service quality is the key determinant for successful e-commerce.The purpose of this study is to explore consumers’ perceptions of Internet retail service quality.A number of dimensions have been described in the literatures, however six dimensions that are important to consumers in their assessment of the quality of Internet retailers were identified.These are reliability (how well an online retailer does in terms of meeting expectations regarding order fulfilment), access (Internet retailer’s ability to provide communication access and a variety of products from anywhere in the world), security (relating to perceptions of trust in the online retailer’s integrity regarding financial and privacy issues), efficiency (refers to the speed of search and downloading and prompt reply to enquiries), ease of use (how easy the Internet retailer’s website is for consumers to conduct, search and navigate) and information (quantity and credibility of information provider by the online retailer).Other objective is to highlight how online retailers can use the information from this study to enhance their service quality.Findings from the study could be used as the basis for the development of e-service quality for Internet retailing

Conceptual framework on information security risk management in information technology outsourcing / Nik Zulkarnaen Khidzir, Noor Habibah Arshad and Azlinah Mohamed

Data security and protection are seriously considered as information security risk for information asset in IT outsourcing (ITO). Therefore, risk management and analysis for security management is an approach to determine which security controls are appropriate and cost effective to be implemented across organization for ITO to secure data/information asset. However, previous established approach does not extensively focus into information security risk in ITO. For that reason, a conceptual framework on information security risk management in IT outsourcing (ISRM-ITO) will be introduced throughout this paper. An extensive amount of literature review on fundamental concepts, theoretical background and previous findings on information security risk management and ITO had been conducted. Throughout the review, theoretical foundation and the process that lead to success in managing information security risk ITO were identified and these findings become a key component in developing the conceptual framework. ISRM-ITO conceptual framework consists of two layers. The first layer concentrates on information security risks identification and analysis before the decision is made to outsource it. The second layer will cover the approach of information security risk management which is used to analyze, mitigate and monitor risks for the rest of the ITO lifecycle. Proposed conceptual framework could improve organization practices in information security study for IT outsourcing through the adoption of risk management approach. Finally, an approach to determine a cost effective security control for information security risk can be implemented successfully in the ITO cycle

E-Service quality : Malaysian perceptions / Noor Habibah Arshad, Norjansalika Janom and Isnainy Mohd Idris

The opportunities and challenges offered by the 'electronic retail market place' are certainly generating both excitement and concern within the business community. However, Internet retailing is still very much in its infancy especially in Malaysia. One of the factors to boost the usage of electronic retail market place is the service quality. Service quality is increasingly recognized as an important aspect of electronic retail marketplace. Service quality is the key determinant for successful e-commerce. Gummesson (1979) was one of the first to suggest that the concept of service quality was strongly related to perceptions and trust. This study aims to gather information about consumer perceptions of Internet retail service quality based on selected dimensions, which represent overall quality of Internet retailing. The dimensions are reliability, access, security, efficiency, ease of use and information. Other objectives are to see whether demographic profile and Internet usage would influence the perception on the e-service quality

Do you have what your customers want?: An empirical study of telecommunication companies websites

The emergence of Electronic Commerce (ecommerce) has brought tremendous yet significant changes to businesses particularly due to globalization pressure. More brick and mortar companies believe in the significant value of Internet-based transactions and realize the importance of doing businesses over the Internet. Companies realize the advantages of using the Internet for making online transactions especially for cost reduction and also improved customers’ satisfaction. Electronic customer relationship management (eCRM) features are among the main factors that contribute to the success of any ecommerce Web sites.E-CRM programmes and implementations should focus on effectiveness of managing customer relations on the Internet through effective use of Internet features either to deliver updated and accurate information, allowing customer services support and providing personalized and value-added services. Thus, the aims of this research are to identify E-CRM features available on telecommunication Websites and customers’ perceived importance of these features. The primary data for this research was collected through a questionnaire survey. The findings from this research showed that from the nine determinants identified, ease of use was ranked the most important feature in E-CRM. We discuss the limitations of this study and future directions of research

Programme standards: medical and health sciences

This document, The Programme Standards: Medical and Health Sciences (the Programme Standards), contains benchmarked statements pertaining to the field of medical and health sciences. The complex multidisciplinary nature of medical and health science requires a sound, research-informed, scientific education. Graduates must acquire sufficient knowledge, understanding, skills and professionalism that underpin the education and training of health professionals. They should be aware of the current approaches used in health care and research. They are encouraged to integrate the knowledge of various key disciplines to further understand their respective fields. These objectives can be achieved by incorporating professional standards within the programme

IT governance practices model in IT project approval and implementation in Malaysian public sector

In this global era, IT investment is rapidly increasing. IT governance practices must be emphasized in order to retrieve competitive advantage from IT investment. The aim of this research is to develop IT governance practices model for Malaysian public sector. Interview sessions with IT personnel at management level at Putrajaya were conducted. Based on the interviews, a theoretical model of IT governance which consists of senior management involvement in IT, corporate performance measurement systems, corporate communications systems, risk management, strategic alignment, value delivery, ethics/culture of compliance and resource management was constructed. Thus the structure, process and mechanism involved in each of the entities in the model could assist Malaysian public sector to inculcate IT governance practices in their operations in order to sustain competitive advantage

Information technology governance practices in Malaysian public sector

Organizations need to establish effective IT governance practices in order to stay competitive. The aim of this research is to determine the extent of IT governance practices in Malaysian public sector and to determine factors contributes towards IT governance practices. Questionnaire was constructed and distributed to IT management level personnel in public agencies in Klang Valley and Putrajaya. From the findings, it can be noted that 65.7 percent (65.7%) of the respondents has practiced IT governance in their organizations. There were several factors being identified as contributors towards IT governance practices such as senior management involvement in IT, corporate performance measurement systems, corporate communications systems, risk management, strategic alignment, value delivery, ethics/culture of compliance and resource management. Thus, the findings and discussion in this paper could assist Malaysian public sector to incorporate effective IT governance practices in their daily operation