M-Business Organizational Benefits and Value: A Qualitative Study

Mobile technology innovations have allowed organizations to expand the way they conduct business. Organizations are increasingly leveraging the unique value propositions of mobile business (m-business) in terms of convenience, ubiquity, unison, and personalization to improve business performance and support their value chain activities. Building on a process-oriented model of IT business value, we propose that m-business value is derived from its perceived impacts on the value chain activities. This article addresses the following research questions: (i) How does m-business create value for organizations? and (ii) Which are the organizational impacts of m-business? Through qualitative research involving in-depth interviews with experts, this article defines m-business value by clarifying the impacts of m-business usage at the organizational level. While the interview results show that m-business does have impact on marketing and sales and internal operations, its impact on procurement requires further research. The findings extend existing literature by proposing a definition of m-business value, based on a more in-depth understanding of m-business impacts on firm performance, highlighting new m-business value components, and developing a conceptual model of m-business value assessment in which task requirements and business characteristics may play a moderating role. The implications of these findings on future research are discussed.info:eu-repo/semantics/publishedVersio

The Role of Social Culture in Internet Adoption in Greece: Unpacking “I Don't Want to Use the Internet” and Frequency of Use

This article examines the role of social culture in Internet adoption in Greece. It employs Hofstede's five-dimensional framework of national culture and analyzes the European Social Survey 2008 data. It finds that social culture in general and particularly people's past or future orientation in life, and to a lesser extent their degree of openness to difference and novelty in life, are significant drivers of Internet adoption in Greece. It argues that the persistently low level of Internet adoption in Greece can be explained by pointing to a traditional, uncertainty-avoidant, and novelty-resistant culture that discourages technological development and innovation. It concludes that to explain the statement “I don't want to use the Internet“ and frequency of use and other such behavioral patterns, one should look beyond demographics, practical, and real-life factors and examine broader and socioculturally embedded drivers of Internet adoption