Influence of Creative Climate, Knowledge Management Practices, and Organizational Innovation towards Organizational Resilience: A Case Study of Malaysian Public Service Agencies

Creative climate, knowledge management practices, and organizational innovation have been identified by previous researchers affect the organizational resilience. Nevertheless, a variety of results with regards to creative climate, knowledge management practices, and organizational innovation were reported in literatures. Thus, this study was conducted to investigate on creative climate, knowledge management practices, and organizational innovation model that affect organizational resilience in Malaysian public service agencies. A total of 359 respondents that consists of middle and senior public managers were involved encompassing 25 ministries in Malaysia. The final model derived from this study showed that seven dimensions of creative climate, three dimensions of knowledge management practices, and three dimensions of organizational innovation that fit into the organizational resilience model. It is hoped that the findings of this study would add a new insight in studying some complexities associated with organizational resilience in Malaysian public service agencies

Building Organizational Resilience via Creative Climate: A Literature Review

Organizational resilience is crucial in improving service delivery when facing crises, natural disaster, and etc. that have adverse impacts on organizations. To be flexible, organizations depends on skills of individuals or groups to manage such challenges. Basically, organizations through their creative people will look for a solution to overcome such challenges to gain organizational value. For organizational resilience to be achieved, there must be the existence of an environment of creativity that employees can seize for organizational success. In other words, to facilitate organizational resilience, it is needed to create a creative climate within organizations. One of the indicators for organizational resilience is creativity support. Therefore, organizations should develop better practices and policies of creative climate in striving towards organizational resilience. It is highly recommended that an organization is looking into dynamic strategy of improving its resiliency by implementing the creative climate developed by Ekvall (1996) that consists of ten dimensions: challenge, freedom, idea time, trust and openness, dynamism, playfulness, debates, conflicts, risk-taking, and idea support within organization