An expectation-experience analysis of service quality of business travelers in low-cost airlines

A number of low-cost airlines (LCA) are repositioning their brand strategy to attract business travelers. This requires first understanding and then meeting business traveler's service quality expectations. Unfortunately, most studies on service quality attributes of LCAs have focused on leisure travelers. This formed the motivation of this study, which aims to examine the gap that exists between expectations and (actual) experience with the services received across the various dimensions of service quality (SERVQUAL) among international business travelers. A total of 142 responses from business travelers were collected using a structured questionnaire comprising 23 SERVQUAL items. An expectation-experience analysis (EEA) was then performed on the survey data to categorize each item in the EEA grid as 1) High priority (high expectation but low experience) 2) Keep up the good work (high expectation and high experience) 3) Low priority (low expectation and low experience) and 4) Possible overkill (low expectation but high experience). The results show that the LCAs should focus more on the 'reliability' factor as most of its items emerged in the high priority grid while low priority should be given to 'empathy'. Overall, an all-around improvement is required to narrow the service quality gap, given that none of the service quality attributes have met or exceeded business travelers' expectations. The results are useful for practitioners to prioritize service quality improvements and develop tailor-made marketing and branding strategies

An enabling framework for blockchain in tourism

This viewpoint article proposes an enabling framework that identifies the use of various blockchain technologies in tourism and their applications (digitalization, automation, disintermediation, and intelligent environment) across the different stages of travel (pre-trip, during the trip, and post-trip). As we know, the tourism sector contributes immensely to world GDP and job creation. However, the COVID-19 pandemic, even after two years since it first appeared, continues to adversely impact the tourism prospects of countries across the world due to nationwide lockdowns and travel restrictions. As the world tries to adapt to the “new normal,“ the tourism sector is forced to re-think its ways of doing business and bring about innovations to facilitate the new norms of contactless and safe transactions. Also, the sector, more than ever, need to effectively deal with its inherent challenges such as transparency and credibility of information, fraudulent practices, opportunistic behavior of intermediaries, and foreign currency risks. Blockchain technology can transform the tourism sector by offering innovative solutions that address its pressing issues. However, our current understanding of blockchain application in tourism is quite limited, with previous work being largely fragmented and narrow in terms of both scope and application. We foresee that the insights offered in this viewpoint, including the framework, will advance both theory and practice and facilitate the implementation of blockchain-enabled solutions across different travel stages

Submicrometer Dimple Array Based Interference Color Field Displays and Sensors

We report a technique for producing bright color fields over extended surfaces, via optical interference, with the capability of producing arbitrary visible colors in areas as small as 100 μm^2. Periodic arrays of submicrometer dimples are fabricated on reflective silicon surfaces, and diffraction-induced mutual interference of light reflected from the upper and lower levels of the dimpled surfaces generates color depending on wavelength scaled dimple depth and periodicity. Colors of the entire visible spectrum can be generated by dimple arrays with different dimple depths. The topological permeability of such an open surface readily allows infusion of liquids, with different refractive indices, for color switching and detection. These easy to fabricate, scalable, robust devices, on solid as well as flexible supports, could find a wide range of applications such as cheap high-resolution printable dye/pigment-free displays, reliable index-of-refraction sensors with color readout for liquids, and lab-on-chip liquid flow monitors

Effects of etchants in the transfer of chemical vapor deposited graphene

The quality of graphene can be strongly modified during the transfer process following chemical vapor deposition (CVD) growth. Here, we transferred CVD-grown graphene from a copper foil to a SiO2/Si substrate using wet etching with four different etchants: HNO3, FeCl3, (NH4)2S2O8, and a commercial copper etchant. We then compared the quality of graphene after the transfer process in terms of surface modifications, pollutions (residues and contaminations), and electrical properties (mobility and density). Our tests and analyses showed that the commercial copper etchant provides the best structural integrity, the least amount of residues, and the smallest doping carrier concentration

Blue shifting of the A exciton peak in folded monolayer 1H-MoS2

The large family of layered transition-metal dichalcogenides is widely believed to constitute a second family of two-dimensional (2D) semiconducting materials that can be used to create novel devices that complement those based on graphene. In many cases these materials have shown a transition from an indirect bandgap in the bulk to a direct bandgap in monolayer systems. In this work we experimentally show that folding a 1H molybdenum disulphide (MoS2) layer results in a turbostratic stack with enhanced photoluminescence quantum yield and a significant shift to the blue by 90 meV. This is in contrast to the expected 2H-MoS2 band structure characteristics, which include an indirect gap and quenched photoluminescence. We present a theoretical explanation to the origin of this behavior in terms of exciton screening.Comment: 16 pages, 8 figure

Identification of Electron Donor States in N-doped Carbon Nanotubes

Nitrogen doped carbon nanotubes have been synthesized using pyrolysis and characterized by Scanning Tunneling Spectroscopy and transmission electron microscopy. The doped nanotubes are all metallic and exhibit strong electron donor states near the Fermi level. Using tight-binding and ab initio calculations, we observe that pyridine-like N structures are responsible for the metallic behavior and the prominent features near the Fermi level. These electron rich structures are the first example of n-type nanotubes, which could pave the way to real molecular hetero-junction devices.Comment: 5 pages, 4 figures, revtex, submitted to PR

Spontaneous alloying in binary metal microclusters - A molecular dynamics study -

Microcanonical molecular dynamics study of the spontaneous alloying(SA), which is a manifestation of fast atomic diffusion in a nano-sized metal cluster, is done in terms of a simple two dimensional binary Morse model. Important features observed by Yasuda and Mori are well reproduced in our simulation. The temperature dependence and size dependence of the SA phenomena are extensively explored by examining long time dynamics. The dominant role of negative heat of solution in completing the SA is also discussed. We point out that a presence of melting surface induces the diffusion of core atoms even if they are solid-like. In other words, the {\it surface melting} at substantially low temperature plays a key role in attaining the SA.Comment: 15 pages, 12 fgures, Submitted to Phys.Rev.

Anomalous insulator metal transition in boron nitride-graphene hybrid atomic layers

The study of two-dimensional (2D) electronic systems is of great fundamental significance in physics. Atomic layers containing hybridized domains of graphene and hexagonal boron nitride (h-BNC) constitute a new kind of disordered 2D electronic system. Magneto-electric transport measurements performed at low temperature in vapor phase synthesized h-BNC atomic layers show a clear and anomalous transition from an insulating to a metallic behavior upon cooling. The observed insulator to metal transition can be modulated by electron and hole doping and by the application of an external magnetic field. These results supported by ab-initio calculations suggest that this transition in h-BNC has distinctly different characteristics when compared to other 2D electron systems and is the result of the coexistence between two distinct mechanisms, namely, percolation through metallic graphene networks and hopping conduction between edge states on randomly distributed insulating h-BN domains.Comment: 9 pages, 15 figure