A Multi-channel Application Framework for Customer Care Service Using Best-First Search Technique

It has become imperative to find a solution to the dissatisfaction in response by mobile service providers when interacting with their customer care centres. Problems faced with Human to Human Interaction (H2H) between customer care centres and their customers include delayed response time, inconsistent solutions to questions or enquires and lack of dedicated access channels for interaction with customer care centres in some cases. This paper presents a framework and development techniques for a multi-channel application providing Human to System (H2S) interaction for customer care centre of a mobile telecommunication provider. The proposed solution is called Interactive Customer Service Agent (ICSA). Based on single-authoring, it will provide three media of interaction with the customer care centre of a mobile telecommunication operator: voice, phone and web browsing. A mathematical search technique called Best-First Search to generate accurate results in a search environmen

One-dimentional magnonic crystal as a medium with magnetically tunable disorder on a periodical lattice

We show that periodic magnetic nanostructures (magnonic crystals) represent an ideal system for studying excitations on disordered periodical lattices because of the possibility of controlled variation of the degree of disorder by varying the applied magnetic field. Ferromagnetic resonance (FMR) data collected inside minor hysteresis loops for a periodic array of Permalloy nanowires of alternating width and magnetic force microscopy images of the array taken after running each of these loops were used to establish convincing evidence that there is a strong correlation between the type of FMR response and the degree of disorder of the magnetic ground state. We found two types of dynamic responses: anti-ferromagnetic (AFM) and ferromagnetic (FM), which represent collective spin wave modes or collective magnonic states. Depending on the history of sample magnetization either AFM or FM state is either the fundamental FMR mode or represents a state of a magnetic defect on the artificial crystal. A fundamental state can be transformed into a defect one and vice versa by controlled magnetization of the sample.Comment: 4 pages, 3 figures, Letter paper, already submitted to PR

Collective spin waves in arrays of Permalloy nanowires with single-side periodically modulated width

We have experimentally and numerically investigated the dispersion of collective spin waves prop-agating through arrays of longitudinally magnetized nanowires with periodically modulated width. Two nanowire arrays with single-side modulation and different periodicity of modulation were studied and compared to the nanowires with homogeneous width. The spin-wave dispersion, meas-ured up to the third Brillouin zone of the reciprocal space, revealed the presence of two dispersive modes for the width-modulated NWs, whose amplitude of magnonic band depends on the modula-tion periodicity, and a set of nondispersive modes at higher frequency. These findings are different from those observed in homogeneous width NWs where only the lowest mode exhibits sizeable dis-persion. The measured spin-wave dispersion has been satisfactorily reproduced by means of dynam-ical matrix method. Results presented in this work are important in view of the possible realization of frequency tunable magnonic device

Heavy metal concentrations in some organs of African catfish (Clarias gariepinus) from Eko-Ende Dam, Ikirun, Nigeria

The contents of the heavy metals Fe, Zn, Cu, Mn, Pb, Cd and As were examined in the liver, heart, gills, kidney and muscles of the fish Clarias gariepinus from Eko-Ende dam in Ikirun, the capital of Ifelodun Local Government of Osun State, Nigeria. C. gariepinus is the fish of choice and the most demanded in the southwest of Nigeria. The highest metal concentrations were in the liver and the gills while the lowest was in the muscles. The general deceasing order of metal accumulation in the organs was Fe > Zn > Cu > Mn > Cd. Lead and arsenic were not detected in any organ. The values were of lower concentrations than found in many other dams and rivers in Nigeria and some other countries. The values were also lower than the FAO/WHO recommended maximum limits in fish samples, making the fish to be safe and not of any hazards for the consumers

Urbalization and the transitional Economy: Impacts and Effects On Africa Regional Growth

• lltctwDhtg trend of international trade and investment are primary economic activities """M'Ye as the engine of the world economic growth. We discover that the volume of goods IIWIIedln Nigeria since 1950 has tremendously improved as a reflection of lower tariffs. An lllctwDe In tariff by one country usually triggered retaliatory changes by trading partners ~«~ding to tariff wars with the attendant effect of less trade and employment inhibition. But with Intense trade openness to the world, economic activities have witnessed a significant transition. The geographical spread of the growth has generated controversial debate. The paper Is a discourse of globalization, and the transitional economy. It also reviews the definition of Globalization and examines the impact and effect of the transitional economy on the regional growth with particular reference to Africa, using Niger Delta in Nigeria as a case study. African countries, therefore, should rise to the challenges of globalization as the new Asian Tige

An Analysis of Factors Influencing Hiring/ Placement of University Graduates in Nigeria

1bia study notes the alarming rate of graduate unemployment and analyses the factors iaftuencing labour market demand for University graduates in Nigeria. A total of II 0 Labour Orpnizations was randomly sampled within Lagos metropolis. The study adopts a descriptive survey design. With the aid of a structured questionnaire and unstructured interview questions, relevant information was collected. Four hypotheses were postulated and tested at 0.05 level of significance using the chi-square. Finding shows that there are significant relationships between the experience, Government's economic policies, Quality of degree, Area of specialization and hiring I placement of Labour by Employer. The study concludes by suggesting the way out for the endemic state of unemployment in general and graduates from Nigeria Universities in particular

Brillouin light scattering studies of planar metallic magnonic crystals

The application of Brillouin light scattering to the study of the spin-wave spectrum of one- and two-dimensional planar magnonic crystals consisting of arrays of interacting stripes, dots and antidots is reviewed. It is shown that the discrete set of allowed frequencies of an isolated nanoelement becomes a finite-width frequency band for an array of identical interacting elements. It is possible to tune the permitted and forbidden frequency bands, modifying the geometrical or the material magnetic parameters, as well as the external magnetic field. From a technological point of view, the accurate fabrication of planar magnonic crystals and a proper understanding of their magnetic excitation spectrum in the GHz range is oriented to the design of filters and waveguides for microwave communication systems

Organisational Culture and Employees Commitment in Public Tertiary Institutions in Lagos State, Nigeria

DU study investigated the relationship between organizational culture and employees' C0111111ltment in public tertiary institutions in Lagos State, Nigeria. Four hypotheses were tated In this study. The descriptive research design type was adopted for the study. The population of the study comprises all the non-teaching and teaching employees in public tertiary institutions in Lagos State. The simple random sampling technique was first adopted to select four out of the seven public tertiary institutions in Lagos State for the study. The simple random sampling was fUrther used to select 50 employees from each of the four public tertiary institutions comprising a total of 200 samples for the study. An instrument tagged "Organizational Culture and Employees Commitment Questionnaire" was used to collect data for the study. The instrument was validated and a reliability coefficient of 0. 78 was obtained for the instrument. Data collected were analyzed using descriptive and inferential statistics. Results from the data analysis indicated that significant relationship exist between organizational culture and employees' commitment in public tertiary institutions in Lagos State. It was fUrther found that significant difference exist in the commitment of employees of different sex, ages and length of service to their institutions in Lagos State should Management improve on the cu"ent rewards system in their institutions to enhance employees' commitment levels as well as output among other