Impact of CRM adoption on organizational performance: Moderating role of technological turbulence

Purpose Customer relationship management (CRM) is instrumental to attain and sustain organizational competitive advantage. Innovation in terms of CRM adoption is the key to gain competitive advantage, and being innovative is dependent on how well organizations know about changing demands of customers and their changing ways to gain access to the market. There is hence a need to develop ongoing empirical insights from diverse management perspectives into the effect of CRM adoption on organizational performance. In this context, the purpose of this study is to develop empirical insights in relation to the moderation of technological turbulence in the banking sector. Design/methodology/approach Primary data were collected and analyzed from 277 CRM staff-members of the banking sector in Pakistan to test a conceptual model. Frequencies of demographics are calculated with correlation and regression analyses using SPSS. The correlation analysis was performed to identify the direction that exists between the dependent and independent variables, and the regression analysis was performed to study the strength/intensity of the independent variable over the dependent variable. Moderating regression analysis was performed to find the moderation effect of technological turbulence on CRM adoption and organizational performance. Findings The CRM adoption has a critical positive impact on organizational performance in the settings of business-to-customer (B2C) perspective in the banking sector. Moreover, the results uncover that improved client satisfaction through CRM adoption prompts better organizational performance in the B2C organization. The authors also have found that technological turbulence has a negative guiding impact on the association linking with CRM adoption, as well as organizational performance. Research limitations/implications The conceptual model that is proposed in this study and supported by empirical insights offers researchers to develop future research studies on the moderating role of technological turbulence to analyze the influence of CRM adoption on organizational performance. Practical implications The empirical insights of this study are valuable for the professionals in the banking sector and other B2C organizations to enrich their organizational performance through CRM adoption while considering the moderating role of technological turbulence. Originality/value Based on an empirical study, in support of an original conceptual model, the insights of this paper contribute to the extant literature in the CRM, bank marketing and management, service management, B2C marketing and the emerging economy knowledge streams

Analytical Study of the Most Citied International Research Journals of Library and Information Science

The focus of this paper is on the research productivity and their relevant parameters of top twenty international journals of Library and Information Science from 2015 to 2019. The analysis of data revealed that Journal of the Association for Information Science and Technology (JAIST) is the top cited journal followed by Scientometrics and Journal of Informetric during the mentioned period. The year 2015 was reported as the most productive year with 45% citations from the top twenty LIS journals. The average citation rate of Scholar Google is at the top followed by Scopus. “The sharing economy” was declared as the most cited research paper with 2391 citations followed by “The journal coverage of Web of Science and Scopus” with 688 citations

An Analytical Study of Library & Information Sciences Journals Published in Pakistan

This descriptive study was conducted in Pakistan in February 2021. The main objective was to identify and discuss the various aspects of the research journals of Library & Information Sciences (LIS) published form Pakistan till date. Documentary analysis was made for acquiring the basic and desired information about these journals. The scrutiny of the available record revealed that seven LIS journals are being published in Pakistan. Out of seven, three were Higher Education Commission (HEC) recognized. Two LIS journals are charging publication fee from authors. Five journals were started publishing in last decade by LIS schools or organizations working for LIS professionals in Pakistan. Amazing is to note that none of the Journals has Impact Factor and the oldest journal Pakistan Library Information Science Journal (PLISJ) has been de recognized after journey of 52 years. The LIS community of Pakistan needs to improve the quality of research journals to meet the international standards in the field of Library & Information Studies

Prophylaxis of DVT with enoxaparin in patients undergoing total knee replacement

Objective: To evaluate the efficacy and safety of the low molecular weight heparin as prophylaxis against thromboembolism following total knee replacement surgery.Methods: Post-operative bilateral lower extremity colour duplex scan was performed on 55 patients subjected to total knew arthroplasty. The scan was performed 7 days after surgery for detection of DVT. All patients were given Enoxaparin 40mg subcutaneous daily for 2 weeks as prophylaxis against DVT.Results: Two patients were diagnosed as DVT by color duplex scanning and both were distal but only one was asymptomatic. Another patient developed pulmonary embolism and died subsequently. The major and minor wound problems were seen in two and six patients respectively; nearly all complications were seen in obese patients.Conclusion: DVT is not a nonexistent entity in our population. Low molecular weight heparins are safe drugs but apparently the bleeding complications are more as compared to Western literature. Larger case control studies are required to determine the true efficacy and safety of LMWH

Гендерная асимметрия предпринимательских интенций студентов России и Китая

Entrepreneurship is now considered to be an urgent solution for handling large pools of young graduates around the world. These crucial situations where universities are creating an excess number of graduates as compared to jobs availability increase the pressure on graduates as well as policy makers and educators. Entrepreneurship in this case does not only handle the burden of the unemployed among the youth but also positively improves the economic development of the country’s economy. In becoming entrepreneurs, graduates do not only create jobs for themselves but for other as well and play a vital role in the development of the economy. This paper explains gender-based entrepreneurship intentions amongst students of Russia and China (3 universities in China, 3 in Russia). A questionnaire was developed to find the impact of different behavior factors on male and female students of Russia and China. In terms of methodology, the quantitative technique was used to collect the data. The entrepreneurial spirit is explained after analyzing the data from three universities in each country. The six universities numbering 468 student respondents were analyzed through Statistical Package for the Social Sciences. To find out the association amongst different variables, multiple regression and correlation technique were used. The results also show an association of gender with entrepreneurship in students in both countries. However, in case of Russia male respondents showed higher intention than female respondents. To maintain the same role of male and female members in the society, development suggestions for educators and policy makers are presented.В современном мире предпринимательство рассматривается как важнейший инструмент решения проблемы трудоустройства молодых специалистов. Ситуация, в которой количество выпускников высших учебных заведений превышает количество потенциальных рабочих мест для них, - это не только стрессовый фактор для самих выпускников, но и серьезная нагрузка для политики, экономики страны в целом. Предпринимательская деятельность не только может облегчить возможную ситуацию с безработицей среди молодежи, но и способствовать экономическому развитию государства. Выбирая предпринимательскую деятельность, вчерашний выпускник не только начинает обеспечивать себя источником дохода, но и создает рабочие места для других людей, что благотворно влияет на экономику. В статье анализируется влияние гендерного фактора на предпринимательские интенции в молодежной среде стран с переходной экономикой - России и Китая. Выводы, приведенные в статье, основываются на данных опросников, распространенных между студентами, изучающими экономику и предпринимательство в 6 университетах (3 университета в Китае, 3 в России). В качестве инструмента статистического анализа данных в рамках данной статьи были использованы возможности программы Statistical Package for the Social Sciences. На платформе этой программы была проанализирована информация, полученная от 468 респондентов. Для поиска взаимосвязей переменных был проведен множественный регрессионный анализ и применялись корреляционные методы. Результаты исследования показали, что у студентов обеих стран обнаруживается взаимосвязь гендерного фактора и предпринимательских интенций. Однако в высших учебных заведениях России респонденты мужчины показали более высокий уровень предпринимательских интенций, чем женщины (в сравнении с результатами китайских респондентов). На основании проведенного анализа в статье сформулированы предложения для работников образовательной сферы, а также политиков.В современном мире предпринимательство рассматривается как важнейший инструмент решения проблемы трудоустройства молодых специалистов. Ситуация, в которой количество выпускников высших учебных заведений превышает количество потенциальных рабочих мест для них, - это не только стрессовый фактор для самих выпускников, но и серьезная нагрузка для политики, экономики страны в целом. Предпринимательская деятельность не только может облегчить возможную ситуацию с безработицей среди молодежи, но и способствовать экономическому развитию государства. Выбирая предпринимательскую деятельность, вчерашний выпускник не только начинает обеспечивать себя источником дохода, но и создает рабочие места для других людей, что благотворно влияет на экономику. В статье анализируется влияние гендерного фактора на предпринимательские интенции в молодежной среде стран с переходной экономикой - России и Китая. Выводы, приведенные в статье, основываются на данных опросников, распространенных между студентами, изучающими экономику и предпринимательство в 6 университетах (3 университета в Китае, 3 в России). В качестве инструмента статистического анализа данных в рамках данной статьи были использованы возможности программы Statistical Package for the Social Sciences. На платформе этой программы была проанализирована информация, полученная от 468 респондентов. Для поиска взаимосвязей переменных был проведен множественный регрессионный анализ и применялись корреляционные методы. Результаты исследования показали, что у студентов обеих стран обнаруживается взаимосвязь гендерного фактора и предпринимательских интенций. Однако в высших учебных заведениях России респонденты мужчины показали более высокий уровень предпринимательских интенций, чем женщины (в сравнении с результатами китайских респондентов). На основании проведенного анализа в статье сформулированы предложения для работников образовательной сферы, а также политиков

A Step towards Softbots: Easy2Shop, a Multi Agent based Shopping bot

With the emergence and omnipresence of e-commerce on the internet, online purchasing assistants and applications have made their appearance. More commonly known as “shop bots†these intelligent agents facilitate the purchasing process, therefore saving time and money. Most shop bots provide you with a list of companies offering the best price and service for the product that you want. The first shop bot Bargain Finder was developed in 1995 by Andersen consulting and it was designed to help people find only musical CDs. Today, Shop bots are capable of finding a wide variety of products and services offered on the internet. These intelligent agents help you to make the best choice when looking for CDs, DVDs, books, computers, software, and cars. Keywords: Intelligent agents, Shopping bots, E-Commerce, Multi agents, Robotics, Easy2Shop, Intelligent agent criteria, Soft bots

Virtual Pseudonym-Changing and Dynamic Grouping Policy for Privacy Preservation in VANETs

Location privacy is a critical problem in the vehicular communication networks. Vehicles broadcast their road status information to other entities in the network through beacon messages to inform other entities in the network. The beacon message content consists of the vehicle ID, speed, direction, position, and other information. An adversary could use vehicle identity and positioning information to determine vehicle driver behavior and identity at different visited location spots. A pseudonym can be used instead of the vehicle ID to help in the vehicle location privacy. These pseudonyms should be changed in appropriate way to produce uncertainty for any adversary attempting to identify a vehicle at different locations. In the existing research literature, pseudonyms are changed during silent mode between neighbors. However, the use of a short silent period and the visibility of pseudonyms of direct neighbors provides a mechanism for an adversary to determine the identity of a target vehicle at specific locations. Moreover, privacy is provided to the driver, only within the RSU range; outside it, there is no privacy protection. In this research, we address the problem of location privacy in a highway scenario, where vehicles are traveling at high speeds with diverse traffic density. We propose a Dynamic Grouping and Virtual Pseudonym-Changing (DGVP) scheme for vehicle location privacy. Dynamic groups are formed based on similar status vehicles and cooperatively change pseudonyms. In the case of low traffic density, we use a virtual pseudonym update process. We formally present the model and specify the scheme through High-Level Petri Nets (HLPN). The simulation results indicate that the proposed method improves the anonymity set size and entropy, provides lower traceability, reduces impact on vehicular network applications, and has lower computation cost compared to existing research work