Service Quality In Improving Customer Satisfaction At Bmt Barokatul Ummah In Merauke District

This study using quantitative descriptive research that is to know the Quality of Service In Improving Customer Satisfaction. While the survey was conducted on the customers at BMT Barokatul Ummah in Merauke District. The results of this study indicate that all aspects of Assurance, Reliability, Tangible, and Responsiveness dimensions have been well executed, and have a positive and significant impact on customer satisfaction on BMT Barokatul Ummah. This means that the increased dimensions Assurance, Reliability, Tangible, and Responsiveness the higher the customer satisfaction. While Compliance dimenis has a negative and significant impact on customer satisfaction. This means that if the dimensions of Compliance actually implemented according to Islamic Shari'a on BMT Barokatul Ummah, then the level of customer satisfaction will decrease. And for Empathy dimension has negative and insignificant effect to customer satisfaction. This means that the Empathy dimension does not affect customer satisfaction in BMT Barokatul Ummah in Merauke Regency

Evaluation of Management Strategy in Controlling Financial Performance PT. Vale Indonesia, Tbk

In 2016, when nickel prices were in a low position throughout history, PT Vale not only managed to achieve strong performance but also succeeded in laying a solid foundation for sustainable growth in the future. This study aims to evaluate management strategies in controlling financial performance that occurred at PT. Vale Indonesia, Tbk and to provide enlightenment and suggestions as an evaluation material for companies in taking more measurable, more effective and efficient strategic measures to be more sustainable and remain competitive. This research is based on qualitative approach. The theoretical framework is obtained through articles, literature and case studies relevant to the research. Empirical information is gained through experience experienced by the researcher, interaction, formal and non-formal communication, and observation. The results of this study indicate that the evaluation and testing of PT Vale strategy using SWOT analysis and TOWS matrix has been done correctly with the proven that internal factors in PT Vale have a very strong influence on the decisions and strategic steps taken by the company. In this study, evaluation of strategic decisions determined by firms is evaluated through QSPM analysis. The evaluation conducted at PT Vale proves that QSPM can be a very precise strategic planning tool

The Effect of Banking Service Quality (Bsq) on Customer Satisfaction and Loyalty in PT. Bank Mandiri (Persero) Tbk Branch Sungguminasa

This study aims to know and analyze the Banking Quality Service (BSQ) to customer satisfaction and loyalty PT. Bank Mandiri (Persero) TBK Branch Sungguminasa. The population of this study as many as 12,356 customers in 2017. While the sample research of 100 people using the technique of Accidental sampling. Hypothesis testing was performed using partial least square data analysis (PLS) processed using Smart PLS 2.0. Dependent variable, namely banking service quality (BSQ) with effectiveness and assurance indicators, access, price embodiment, service portfolio, and reliability. While the independent variable consists of customer satisfaction (with indicator of form, reliability, responsiveness, assurance, empathy) and customer loyalty (with indicators of transaction habits, repeat transactions, recommendations, commitments).The results of the analysis of the banking service quality, satisfaction, and loyalty of customers obtained the findings empirically that satisfaction can mediate the influence of banking service quality on customer loyalty in a positive and significant. Where better banking service quality PT. Bank Mandiri (Persero) Tbk Sungguminasa Branch will increase customer satisfaction so that it can also increase loyalty

Soil gas radon and soil permeability assessment: mapping radon risk areas in perak state, malaysi

In this study geogenic radon potential (GRP) mapping was carried out on the bases of field radon in soil gas concentration and soil gas permeability measurements by considering the corresponding geological formations. The spatial pattern of soil gas radon concentration, soil permeability, and GRP and the relationship between geological formations and these parameters was studied by performing detailed spatial analysis. The radon activity concentration in soil gas ranged from 0.11 to 434.5 kBq m−3 with a mean of 18.96 kBq m−3, and a standard deviation was 55.38 kBq m−3. The soil gas permeability ranged from 5.2×10−14 to 5.2×10−12 m2, with a mean of 5.65×10−13 m2. The GRP values were computed from the 222Rn activity concentration and soil gas permeability data. The range of GRP values was from 0.04 to 154.08. Locations on igneous granite rock geology were characterized by higher soil radon gas activity and higher GRP, making them radon-prone areas according to international standards. The other study locations fall between the low to medium risk, except for areas with high soil permeability, which are not internationally classified as radon prone. A GRP map was created displaying radon-prone areas for the study location using Kriging/Cokriging, based on in situ and predicted measured values. The GRP map assists in human health risk assessment and risk reduction since it indicates the potential of the source of radon and can serve as a vital tool for radon combat planning

The Influence Of Cutting Parameter On Heat Generation In High-Speed Milling Inconel 718 Under MQL Condition

The paper presents a studyof the effect of operating variable parameter; cutting speed, feed rate, depth of cut and width of cut on heat being generated when end milling under MQL condition. The response surface methodology (RSM) was employed in the experiment, and a Box–Behnken design was used to determine the cause and effect of the relationship between the input variables and response. The investigated milling parameters were cutting speed (100 - 140 m/min), feed rate (0.1 - 0.2 mm/tooth), depth of cut (0.5-1.0 mm) and width of cut (0.2 -1.8 mm). Result of this study show ball nose end milling generates low temperature ranging from 69°C to 359°C. Experimental data and statistical analysis showed that heat generation was dominated by radial depth of cut, followed by axial depth of cut. Feed rate and cutting speed were found statistically not significant. The linear models were developed with a 92% confidence level. The optimum condition required for minimum heat generated include cutting speed of 117 m/min, feed rate of 0.11 mm/rev, axial depth of cut of 0.57 mm, and radial depth of cut of 0.21 mm. With this optimum condition, a minimum heat generated of 68°C was obtained

Finite Element Analysis on Structural Behaviour of Geopolymer Reinforced Concrete Beam using Johnson-Cook Damage in ABAQUS

This paper details a finite element analysis of the behaviour of Si-Al geopolymer concrete beam reinforced steel bar under an impulsive load and hyper velocity speed up to 1 km/s created by an air blast explosion. The initial torsion stiffness and ultimate torsion strength of the beam increased with increasing compressive strength and decreasing stirrup ratio. The study involves building a finite element model to detail the stress distribution and compute the level of damage, displacement, and cracks development on the geopolymer concrete reinforcement beam. This was done in ABAQUS, where a computational model of the finite element was used to determine the elasticity, plasticity, concrete tension damages, concrete damage plasticity, and the viability of the Johnson-Cook Damage method on the Si-Al geopolymer concrete. The results from the numerical simulation show that an increase in the load magnitude at the midspan of the beam leads to a percentage increase in the ultimate damage of the reinforced geopolymer beams failing in shear plastic deformation. The correlation between the numerical and experimental blasting results confirmed that the damage pattern accurately predicts the response of the steel reinforcement Si-Al geopolymer concrete beams, concluded that decreasing the scaled distance from 0.298 kg/m3 to 0.149 kg/m3 increased the deformation percentage