Customer churn prediction in telecom using machine learning and social network analysis in big data platform

Customer churn is a major problem and one of the most important concerns for large companies. Due to the direct effect on the revenues of the companies, especially in the telecom field, companies are seeking to develop means to predict potential customer to churn. Therefore, finding factors that increase customer churn is important to take necessary actions to reduce this churn. The main contribution of our work is to develop a churn prediction model which assists telecom operators to predict customers who are most likely subject to churn. The model developed in this work uses machine learning techniques on big data platform and builds a new way of features' engineering and selection. In order to measure the performance of the model, the Area Under Curve (AUC) standard measure is adopted, and the AUC value obtained is 93.3%. Another main contribution is to use customer social network in the prediction model by extracting Social Network Analysis (SNA) features. The use of SNA enhanced the performance of the model from 84 to 93.3% against AUC standard. The model was prepared and tested through Spark environment by working on a large dataset created by transforming big raw data provided by SyriaTel telecom company. The dataset contained all customers' information over 9 months, and was used to train, test, and evaluate the system at SyriaTel. The model experimented four algorithms: Decision Tree, Random Forest, Gradient Boosted Machine Tree "GBM" and Extreme Gradient Boosting "XGBOOST". However, the best results were obtained by applying XGBOOST algorithm. This algorithm was used for classification in this churn predictive model.Comment: 24 pages, 14 figures. PDF https://rdcu.be/budK

Co-design of output feedback laws and event-triggering conditions for linear systems

We present a procedure to simultaneously design the output feedback law and the event-triggering condition to stabilize linear systems. The closed-loop system is shown to satisfy a global asymptotic stability property and the existence of a strictly positive minimum amount of time between two transmissions is guaranteed. The event-triggered controller is obtained by solving linear matrix inequalities (LMIs). We then exploit the flexibility of the method to maximize the guaranteed minimum amount of time between two transmissions. Finally, we provide a (heuristic) method to reduce the amount of transmissions, which is supported by numerical simulations

Memory-full context-aware predictive mobility management in dual connectivity 5G networks

Network densification with small cell deployment is being considered as one of the dominant themes in the fifth generation (5G) cellular system. Despite the capacity gains, such deployment scenarios raise several challenges from mobility management perspective. The small cell size, which implies a small cell residence time, will increase the handover (HO) rate dramatically. Consequently, the HO latency will become a critical consideration in the 5G era. The latter requires an intelligent, fast and light-weight HO procedure with minimal signalling overhead. In this direction, we propose a memory-full context-aware HO scheme with mobility prediction to achieve the aforementioned objectives. We consider a dual connectivity radio access network architecture with logical separation between control and data planes because it offers relaxed constraints in implementing the predictive approaches. The proposed scheme predicts future HO events along with the expected HO time by combining radio frequency performance to physical proximity along with the user context in terms of speed, direction and HO history. To minimise the processing and the storage requirements whilst improving the prediction performance, a user-specific prediction triggering threshold is proposed. The prediction outcome is utilised to perform advance HO signalling whilst suspending the periodic transmission of measurement reports. Analytical and simulation results show that the proposed scheme provides promising gains over the conventional approach

Towards Understanding Egyptian Arabic Dialogues

Labelling of user's utterances to understanding his attends which called Dialogue Act (DA) classification, it is considered the key player for dialogue language understanding layer in automatic dialogue systems. In this paper, we proposed a novel approach to user's utterances labeling for Egyptian spontaneous dialogues and Instant Messages using Machine Learning (ML) approach without relying on any special lexicons, cues, or rules. Due to the lack of Egyptian dialect dialogue corpus, the system evaluated by multi-genre corpus includes 4725 utterances for three domains, which are collected and annotated manually from Egyptian call-centers. The system achieves F1 scores of 70. 36% overall domains.Comment: arXiv admin note: substantial text overlap with arXiv:1505.0308