DIFFERENCES BETWEEN LEADERS AND NONLEADERS IN THEIR PERCEPTIONS OF THE ORGANIZATIONAL COMMITMENT TO QUALITY

The objective of this study was to determine if there were any significant differences between hospital leaders and non-leaders in their perceptions of the organizational commitment to quality in the governmental accredited hospitals in Jordan. A survey instrument, designed to measure the level of organizational commitment to quality, questionnaire, was administered to the healthcare professionals in the five governmental accredited hospitals in Jordan. Study sample included 1290 employees. The response rate was 83.6 % of the total questionnaires distributed. Of the1079 respondents, 141 were leaders and 938 were non-leaders. Two sample T test was used to compare the responses between these groups. There were significant differences found between leaders and non-leaders in their perceptions of organization’s commitment to qualit

THE IMPACT OF APPLYING TOTAL QUALITY MANAGEMENT PRINCIPLES ON THE OVERALL HOSPITAL EFFECTIVENESS: AN EMPIRICAL STUDY ON THE HCAC ACCREDITED GOVERNMENTAL HOSPITALS IN JORDAN

The present study was conducted to bring the attention to the importance of applying total quality management (TQM) and their effects on organizational effectiveness, and particularly the hospital effectiveness. The main objective of the present study was to investigate the impact of applying TQM on the overall hospital effectiveness in the accredited governmental hospitals in Jordan that accredited from Health Care Accreditation Council (HCAC). The study population represented all health care professionals working in the five HCAC accredited governmental hospitals who were working for more than three years in the same hospitals. Study sample included 1290 employees. The response rate was 83.6 % of the total questionnaires distributed. TQM principles were: Leadership commitment to quality, Customer focus, Continuous improvement, Teamwork, Employee involvement, education and training. Study findings showed a significant impact of all TQM principles on the overall hospital effectiveness (p< 0.05). Using multiple linear regression analysis showed that TQM is a strong predictor of hospital performance (Beta =0.818, t=46.613, R2= 0.669, and p value = 0.000). Taken together, applying the principles of TQM increases the overall hospital effectiveness in the HCAC accredited governmental hospitals in Jordan

DIFFERENCES BETWEEN LEADERS AND NONLEADERS IN THEIR PERCEPTIONS OF THE ORGANIZATIONAL COMMITMENT TO QUALITY

The objective of this study was to determine if there were any significant differences between hospital leaders and non-leaders in their perceptions of the organizational commitment to quality in the governmental accredited hospitals in Jordan. A survey instrument, designed to measure the level of organizational commitment to quality, questionnaire, was administered to the healthcare professionals in the five governmental accredited hospitals in Jordan. Study sample included 1290 employees. The response rate was 83.6 % of the total questionnaires distributed. Of the1079 respondents, 141 were leaders and 938 were non-leaders. Two sample T test was used to compare the responses between these groups. There were significant differences found between leaders and non-leaders in their perceptions of organization’s commitment to qualit

IS THE ORGANIZATIONAL LEADERSHIP COMMITTMENT PRINCIPLE THE MOST SIGNIFICANT TQM PRINCIPLE ON HOSPITAL EFFECTIVENESS?

Total Quality management (TQM) has many principles, and the objective of this study was to determine highest TQM principle which has the greater impact on overall hospital effectiveness as perceived by healthcare professionals working in accredited governmental hospitals in Jordan. A study survey instrument, designed to measure the impact of applying TQM principles on overall hospital effectiveness, then to find out the greater TQM principle which influence more the overall hospital effectiveness, Study questionnaire was administered to the healthcare professionals in the five governmental accredited hospitals in Jordan, The data collection where 1290 questionnaires. The response rate was 83.6% of the total questionnaires distributed. TQM principles were: Leadership commitment to quality, Customer focus, Continuous improvement, Teamwork, Employee involvement, and education and training. Multiple regression analysis using Beta Coefficient conducted, the result shows that the greater TQM principle which affects the overall hospital effectiveness organization leadership commitment to quality and the least was education and training