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9 research outputs found
The Effects of Perceived Interaction Effort and Service Justiceon Satisfaction with Complaint Handling and Customer Loyaltyin the Internet Fashion Shopping Mall Service Recovery
Author
๊น์ ์
๋ฐ์๋ฏธ
์์ ์
Publication venue
'The Research Journal of the Costume Culture'
Publication date
Field of study
No full text
Crossref
The Effect of Emotional Intelligence on Job Satisfaction and Organizational Commitment of Dietitians in Elementary Schools
Author
Allen NJ
Chang UJ
+21ย more
Moon HK
Mowday RT
Salovey P
Sin EK
Wong CS
Yang IS
Yang IS
๊ฐ๋ช ํฌ
๊น์ ๋ฏธ
๊น์ฃผํ
๊นํ์
๋์์
๋ฐ์์
๋ถ์ค์
์ ์๊ฒฝ
์ด์ค์
์์ ์
์ ํจ๊ทผ
์ดํด์
์ฅํ๋
ํ์ ํ
Publication venue
'Culinary Society of Korea'
Publication date
Field of study
No full text
Crossref
๊ณ ๊ฐ- ์์ฌ- ๋๋ฃ- ์ข ์ฌ์๊ฐ ๊ด๊ณ์ ์ง์ด ์ํ์๋จผํธ, ์ง๋ฌด๋ง์กฑ, ๊ณ ๊ฐ์งํฅ์ฑ์ ๋ฏธ์น๋ ์ํฅ์ ๊ดํ ์ฐ๊ตฌ
Author
Conger J. A.
Graen G. B.
+15ย more
Hoffman K. D.
Kanter R. M.
Narver J. C.
Saxe R.
Shapiro R. L.
Spreitzer G. M.
Strenberg L. E.
Thomas K. W.
๊น๊ธฐ์
์ก์ง์ค
์์ ์
์ค๋งํฌ
์ด์ฌํ
ํ์ง์
ํ๋ถ๊ธธ
Publication venue
'Korea Food Service Association'
Publication date
Field of study
No full text
Crossref
The Effects of Hotel F&B Employee's perceived Social supports on motivation and Organizational Commitment
Author
Baruch-Feldman C.
Caurana A.
+32ย more
Cobb S.
Dormann C.
Legault L.
Luthar S.
Meyer J. P.
Perry J. L.
Zhang X.
๊ฐํ์
๊น๊ฑด
๊น๊ฒฝ์
๊น๋ฏผ์ฃผ
๊นํ๋ฒ
๋ฌธ์นํ
๋ฌธ์ ํฌ
์์ง์ฑ
์ค๊ฒฝ์ง
์๋ํฌ
์ํ๋ชจ
์์ ์
์ ๋ฏธ์
์ ์น๋
์ ์์
์ด๊ธฐ์
์ด์ฌ๊ฒฝ
์ด์ข ํธ
์ดํ๋ฃก
์์งํ
์ฅ์์ธ
์ ํฌ์
์ ํญ์ง
์กฐ์ฑ์
์ต์์
Publication venue
'Korea Food Service Association'
Publication date
Field of study
No full text
Crossref
Assessing the Reliability and Validity of eSR-Q, an e-Service Recovery Quality Measurement Scale, from American Consumersโ Perspective
Author
Amy K. Smith
Cemal Zehir
+21ย more
D. Harrison McKnight
Frederic Marimon
GwoโGuang Lee
Hans H. Bauer
Janis L Miller
Jochen Wirtz
Jochen Wirtz
Juan (Gloria) Meng
JungโHwan Kim
Maria Fuentes-Blasco
Mary Wolfinbarger
Merce Bernardo
Parasuraman A.
Parasuraman A.
Serkan Akinci
Stuart J. Barnes
Yoo B.
๋ฏผ๋๊ถ
๋ฏผ๋๊ถ
๋ฐ์ข ๊ธฐ
์์ ์
Publication venue
'Management Research Center'
Publication date
Field of study
No full text
Crossref
The Effects of Hotel Encounter Employees' Work-Life Conflicts on Customer Oriented Attitde
Author
Bettencourt A
Boyar S
+26ย more
Churchill G. A., Jr
Desphande R
Donald F. Parker
Grandey A
Greenhaus. J. H
Hoffsaman K. D
Karatepe O. M
Kohli A. K
Near J. P
Pelled L. H
Reychav I
Warren L. A
๊น์ธ์
๊นํ์
๋ฐ์ฃผํฌ
์ ๋๋ ฌ
์ฅ์ํธ
์์ ์
์ด์๊ด
์ด์ข ๋ชฉ
์ฅ์ฌ์ค
์ ๋ฌด๊ฒฝ
์ต์ ์
ํ์ง์ฐ
ํ์ง์
ํ์ฑํฌ
Publication venue
'Korea Food Service Association'
Publication date
Field of study
No full text
Crossref
The Effects of Employees' Emotional Intelligence upon Organizational Citizenship Behavior and Job Performance in the Foodservice Industry
Author
Abraham R
Anderson JC
+31ย more
Bar-On R
Baron RM
Bateman TS
Borman WC
Brackett MA
Brief AP
Brown SP
Cartwright S
Cascio WF
Cote S
Druskat VU
Dulewicz V
Fornell C
Isen AM
Law KS
Mayer JD
McClelland DC
Nikolaou I
Organ DW
Organ DW
Palmer B
Podsakoff PM
Podsakoff PM
Williams LJ
Wong C
Woo SB
๋ฐ์์ธ
์์ ์
์ ๊ท์ฝ
์ต๊ธ์ฐฝ
ํ๋ํ
Publication venue
'Culinary Society of Korea'
Publication date
Field of study
No full text
Crossref
A study on the Relationship among Hotel Employees' Personality Type, Emotional Intelligence, Psychological Well-being and Job Performance
Author
Abbott R. A
Abraham R
+52ย more
Ashkanasy N
Ashkanasy N. M
Babin B. J
Barrick M. R
Brown S. P
Chamorro-Premuzic T
Cลฤ S
Diener E.
Extremera N
Goldberg L.R
Grant S.
Johnson S. J.
Keyes C. L. M.
Knight D. K
Law K. S.
Lopes P. N
Lyusin D.B
Mayer J. D.
Palmer B
Petrides K. V
Pillai R
Pincus J.D
Ruyter K
Ryan R. M
Ryff C.D
Salgado J.F
Salovey P
Shumutte P. S
Stumpf S. A
Temane Q. M.
Tett R. P
Tracey J. B
Wharton A.S
Wong C. S
Wright T. A
Wright T. A
Wright T. A
Wright T. A.
๊น๋ช ์
๊น์ฉ์
์ค์์ญ
์์ ์
์ ํ์ฉ
์ ํ์ฉ
์ ํ์ฉ
์ด์ค์ฌ
์ด์ค์ฌ
์ด์ฒ ์ฐ
์ต๊ธ์ฐฝ
ํ๋ํ
ํ์ง์
ํฉ์์
Publication venue
'Korea Service Management Society'
Publication date
Field of study
No full text
Crossref
The Relationship among Customer Satisfaction with Service Recovery Efforts, Customer Forgiveness, and Customer Behavior: Focusing on the Moderating Effect of Perceived Failure Severity and Customer's Past Failure Experience
Author
Anderson Eugene. W.
Andreassen Thor Wallin
+48ย more
Baron Reuben M.
Bejou David
Bell Chip R.
Bitner Mary Jo
Blodgett Jefferey G.
Choong Peggy
Coombs W. Timothy
Coombs W. Timothy
Coombs W. Timothy
Cronin J. Joseph, Jr.
Crosby Lawrence A.
Dong Beibei
Fornell Claes
Fornell Claes
Goodwin Cathy
Hart Christopher W. L.
Hoffman K. Douglas
Hoffman K. Douglas
Kahneman Daniel
Kelley Scott
Klaus Schoefer
Klein Jill
Levesque Terrence J.
Maltby John
Mano Haim
Martinko Mark J.
Mattila Anna
Maxham โ ข James G.
McCollugh Michael E.
Ohbuchi Ken-ichi
Oliver Richard L.
Palmer Adrian
Ruyter Ko de
Schoefer Klaus
Smith Amy K.
Smith Amy K.
Spreng Richard A.
Tax Stephen S.
Teo Thompson S. H.
Westbrook Robert A.
Weun Seungoog
Wirtz Jochen
๊น๊ธฐ๋ฒ
๊น์ํฌ
๊น์์ฐ
์ค์ํฌ
์์ ์
์ด์๋กฑ
Publication venue
'Korean Academy of Commodity Science & Technology'
Publication date
Field of study
No full text
Crossref