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Assessing the Reliability and Validity of eSR-Q, an e-Service Recovery Quality Measurement Scale, from American Consumers’ Perspective
Authors
Amy K. Smith
Cemal Zehir
+21 more
D. Harrison McKnight
Frederic Marimon
Gwo‐Guang Lee
Hans H. Bauer
Janis L Miller
Jochen Wirtz
Jochen Wirtz
Juan (Gloria) Meng
Jung‐Hwan Kim
Maria Fuentes-Blasco
Mary Wolfinbarger
Merce Bernardo
A. Parasuraman
A. Parasuraman
Serkan Akinci
Stuart J. Barnes
B. Yoo
민동권
민동권
박종기
원유석
Publication date
Publisher
'Management Research Center'
Doi
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Last time updated on 28/11/2020