Kepuasan Pasien BPJS Non PBI Terhadap Kualitas Pelayanan Provider Tingkat Pertama Dokter Keluarga Di Kecamatan Laweyan Kotamadya Surakarta

Information patient satisfaction is very important because it can be a description of the quality of care in the health service. National Health Insurance Program in Indonesia by BPJS Health, which has been running one year there should be an evaluation implementation in particular in the Provider of First Instance. This study aims to describe the level of patient satisfaction who pay BPJS health insurance contributions (BPJS NON PBI) and expose the influence of the dimensions of service quality on patient satisfaction BPJS NON PBI at family Physician in district Laweyan Surakarta. Methods used descriptive analytic with qualitative analysis and quantitative analysis. Using questionnaires 100 respondents of patient satisfaction BPJS NON PBI at family Physician in district Laweyan Surakarta with Likert scale. Analysis description the level of satisfaction using Gap analysis and described in the Cartesius diagram. Analysis influence the dimensions of service quality on patient satisfaction using multiple linear regression, regression coefficient test. Results is the level of patient satisfaction BPJS NON PBI at family Physician in district Laweyan Surakarta has been fulfilled but there is one attribute in Quadrant A namely time of service that must be considered. Empaty provide the highest level of satisfaction and the lowest level of satisfaction is reliability. The dimensions of service quality: reliability, responsiveness, assurance, empathy and tangibles has a significant relationship to client satisfaction BPJS Non PBI at family Physician in district Laweyan Surakarta

Pengaruh Motivasi, Budaya Organisasi dan Komitmen Organisasional Terhadap Kinerja Perawat di RSUD Dr. Moewardi Surakarta

Dalam memberikan layanan kesehatan kepada pasien, rumah sakit sangat bertumpu pada keberadaan perawat. Hal ini menjadikan perawat sebagai sumber daya yang diandalkan rumah sakit sebagai ujung tombak pelayanan kepada pasien. Setiap kegiatan rumah sakit, perawat juga selalu memiliki peran yang penting. Kinerja perawat menjadi salah satu indikator kinerja rumah sakit sebagai industri jasa yang selalu bertumpu pada kompetensi sumber daya manusianya. Untuk mengetahui pengaruh motivasi, budaya organisasi dan komitmen organisasional terhadap kinerja perawat di Rumah Sakit Umum Daerah Dr, Moewardi Surakarta. Penelitian metode regresi linear berganda dengan teknik simple random sampling. Populasinya adalah perawat di Ruang IGD, Ruang Mawar I, II dan Ruang Melati I, II, III di Rumah Sakit Umum Daerah Dr. Moewardi Surakarta sebanyak 100 orang. Ada pengaruh motivasi, budaya organisasi dan komitmen organisasional terhadap kinerja perawat di Rumah Sakit Umum Daerah Dr. Moewardi Surakarta. Nilai p-value 0,001 dan r 0,52

Evaluasi Penerapan Indikator Mutu Pelayanan Unit Gawat Darurat Rumah Sakit PKU Muhammadiyah Karanganyar

This study aims to determine: 1) evaluation of the implementation of quality service indicators of emergency unit established by the Ministry of Health of the Republic of Indonesia in PKU Muhammadiyah Hospital Karanganyar; 2) influence of response time to quality of service in Emergency Unit of PKU Muhammadiyah Hospital Karanganyar; 3) the influence of perception between doctor-patient communication on the quality of service in Emergency Unit of PKU Muhammadiyah Hospital Karanganyar. The sample in this research is patient of PKU Muhammadiyah Hospital Karanganyar in last one month which amounted to 140 people. The research instrument used observation sheet and questionnaire. The analysis technique used is regression analysis (multiple regression). Based on the results of analysis: 1) there is a significant influence of response time (X1) and perception between doctor-patient communication (X2) on the quality of service (Y); 2) there is influence of response time (X1) on the quality of service (Y); 3) there is a significant influence perceptions between doctor-patient communication (X2) on the quality of service (Y). Conclusions: 1) The response time of the patients in the Emergency Room of PKU Muhammadiyah Hospital Karanganyar majority is relatively fast; 2) Perception about communicates the doctor - patient in Emergency Room PKU Muhammadiyah Hospital Karanganyar majority classified as less good; 3) The quality of service in Emergency Room PKU Muhammadiyah Hospital Karanganyar mostly classified as quite good; 4) There is influence of response time and perception of communication between doctor - patient to the quality of service at Emergency Room of PKU Muhammadiyah Hospital Karanganyar; 5) perception variable about doctor-patient communication is the most dominant factor influence on the quality of service in Emergency Room of PKU Muhammadiyah Hospital Karanganyar. Penelitian ini bertujuan untuk mengetahui: 1) evaluasi penerapan indikator mutu pelayanan unit gawat darurat yang ditetapkan oleh Kementerian Kesehatan RI di RS PKU Muhammadiyah Karanganyar; 2) pengaruh waktu tanggap terhadap mutu pelayanan di Unit Gawat Darurat RS PKU Muhammadiyah Karanganyar; 3) pengaruh persepsi tentang komunikasi dokter – pasien terhadap mutu pelayanan di Unit Gawat Darurat RS PKU Muhammadiyah Karanganyar. Sampel dalam penelitian ini adalah pasien RS PKU Muhammadiyah Karanganyar pada satu bulan terakhir yang berjumlah 140 orang. Instrumen penelitian menggunakan lembar observasi dan kuesioner. Teknik analisis yang digunakan adalah analisis regresi (multiple regression). Berdasarkan hasil analisis diketahui: 1)terdapat pengaruh yang signifikan waktu tanggap (X1) dan persepsi tentang komunikasi dokter-pasien (X2) terhadap mutu pelayanan (Y); 2) terdapat pengaruh waktu tanggap (X1) terhadap mutu pelayanan (Y); 3) terdapat pengaruh yang signifikan persepsi tentang komunikasi dokter-pasien (X2) terhadap mutu pelayanan (Y). Kesimpulan: 1) Waktu tanggap pasien di UGD RS PKU Muhammadiyah Karanganyar mayoritas tergolong cepat; 2) Persepsi tentang komuniksi dokter – pasien di UGD RS PKU Muhammadiyah Karanganyar mayoritas tergolong kurang baik; 3) Mutu pelayanan di UGD RS PKU Muhammadiyah Karanganyar mayoritas tergolong cukup baik; 4) Terdapat pengaruh waktu tanggap dan persepsi tentang komunikasi dokter – pasien terhadap mutu pelayanan di UGD RS PKU Muhammadiyah Karanganyar; 5) variabel persepsi tentang komunikasi dokter-pasien merupakan faktor yang paling dominan pengaruhnya terhadap mutu pelayanan di UGD RS PKU Muhammadiyah Karanganyar

Evaluasi Kepuasan Pasien Rawat Inap Dan Rawat Jalan Terhadap Pelayanan Gizi Pasien Diet Diabetes Mellitus Di RSU PKU Muhammadiyah Bantul Yogyakarta

This research aims to identify and evaluate: 1) the performance of health workforce to satisfaction of patient with diabetes mellitus. 2) The obedience of eating schedule to satisfaction of patient with diabetes mellitus. 3) The obedience of food type to satisfaction of patient with diabetes mellitus. The data of this research is the premier data which was obtained from the answers of 100 respondents with accidental sampling method. This research is using multiple linear regression analysis. The test result concluded that all variables instrument are valid and reliable as a data collecting tool. In the data analysis shows that: 1) There is effect of the performance of health workforce to satisfaction of patient with diabetes mellitus. 2) There is not effect of the obedience of eating schedule to satisfaction of patient with diabetes mellitus. 3) There is not effect of the obedience of type food to satisfaction of patient with diabetes mellitus

Hubungan Antara Kualitas Pelayanan Tenaga Kesehatan Dengan Kepuasan Dan Loyalitas Pasien Rawat Jalan Dan Rawat Inap Di Rs Pku Muhammadiyah Bantul Yogyakarta

This research aims to identify and analyze the correlation of: 1) the quality service to satisfaction. 2) quality of service to patient loyalty. 3) patient satisfaction to patient loyalty. The data of this research is the premier data which was obtained from the answers of 100 respondents. Data analysis tools using path analysis (path analysis). The test results concluded that all variables instrument valid and reliable as a data collection tool. In the data analysis shows that: 1) the service quality has significant and positive correlation on patient satisfaction. 2) The service quality has not significant and positive correlation on patient loyalty. 3) the service quality has significant and positive correlation on patient satisfaction and patient loyalt