Trust, felt trust, and e-government adoption: a theoretical perspective

The level of trust citizens have in e-government has been proposed as an important impediment to increased utilization of e-government. Although there is a large amount of literature on online trust, the impact of felt trust - the feeling of being trusted - on the adoption of electronic business in general, or online government services in particular has never been investigated. This felt trust construct, which is new to the IS literature, has received the attention of scholars in other disciplines; their empirical works have shown that perceptions of felt trust lead to trust-related behavior and other considerations (e.g., satisfaction and loyalty). This article introduces felt trust as a construct to the IS community by extending traditional adoption models currently used in predicting adoption intentions

Which Phish Get Caught? An Exploratory Study of Individual Susceptibility to Phishing

The use of the Internet and networking technologies continues to rise. Alongside the benefits that are derived from the use of these technologies, numerous threats continue to emerge. This study examines several variables within the message characteristics, personality traits and Internet-related experience to determine an individual\u27s susceptibility for phishing attacks. The results of an ethical phishing experiment show that message characteristics and Internet-related variables are better predictors of whether an individual will be more susceptible to phishing attacks

Qualitative meta-analysis of propensity to trust measurement

In a rapidly changing and dynamic world, individuals’ propensity to trust is likely to become an increasingly important facet for understanding human behaviour, yet its measurement has mostly been unexplored. We undertake the first systematic qualitative survey of propensity to trust scales using qualitative meta-analysis methodology to review the literature (1966–2018) and identify 26 measures and their applications in 179 studies. Using content analysis, we thematically organise these scales into six thematic areas and discuss the emerging implications. We find that while most of these scales reflect propensity to trust in terms of a positive belief in human nature, other themes include general trust, role expectations, institutional trust, cautiousness and other personality attributes. We reveal significant methodological concerns regarding several scales and argue for more considered selection of scales for use in research. We examine the case for multidimensionality in measures of propensity to trust used within organisational research. Rather than treating a lack of generalisability of findings in existing organisational studies as purely a problem of measurement design, we instead outline an agenda for further conceptual and empirical study

The Hybrid Model of Trust and Distrust:Extending the Nomological Network

Previous research has highlighted the importance of trust in enabling the purchase of goods/services through the Internet. However, other researchers have theorized and shown that distrust, a distinct construct that is related to trust, should also be considered when studying trust (Duestch 1960, Luhman 1979, Gurtman 1992, Sitkin & Roth 1993, Lewicki et al. 1998). Because trust has been cited to be critical for e-commerce, it stands to reason that its related, yet negative counterpart, distrust should be at least as important and potentially more critical in some contexts. It is important to determine what antecedent conditions may increase the amount of distrust felt by the individual, and how these conditions can be mitigated. This dissertation proposes an experiment to test two research questions. First, this study explores novel antecedents of distrusting beliefs that go beyond the disposition to distrust, which has been the main focus of distrust research in IS. Second, building on the ambivalence work by Cacioppo & Berntson (1994) and Priester & Petty (1996), this study proposes that as a negative attitude towards action, distrust may interact and negate intentions when the buyer also feels similar levels of trust, as a positive attitude. Finally, the research methodology and analysis are outlined along with potential contributions for this study

Predicting intention to adopt B2B electronic commerce in Jordan: The moderating role of trust and dependency

Business to Business Electronic Commerce (B2B EC) has great potentials to extend firms’ competency and efficiency. As such, Jordan has an objective to increase the diffusion of this technology. Despite extensive government efforts, the adoption of B2B EC is still limited. Consequently, there have been extensive efforts to better understand the phenomena. Yet, documented findings regarding the determinants of the adoption are not altogether consistent. To provide more insight, this study developed a research model utilizing the Technological, Organizational, and Environmental (TOE) framework to identify the determinants of the firms’ propensity to adopt B2B EC. Since B2B EC is an inter-organizational phenomenon supporting transactions of partnerships, this study emphasizes the context of partnership characteristics. Grounded on inter-organizational theories, this study hypothesized that partnership characteristics, namely trust and dependency, moderate the role of TOE motivating factors. Moreover, given that B2B EC is used on both sides of the buyer/seller relationship, this study examined the differences and similarities in the perception of the marketing and purchasing departments regarding the determinants of the B2B EC adoption. A total of 798 questionnaires were self administrated to marketing and purchasing managers in 462 firms that have large registered capital in Jordan. In total, 114 marketing and 125 purchasing managers participated in this study. Marketing and purchasing responses were analyzed separately using the Partial Least Squares approach. The result revealed that the marketing and purchasing departments do have different views regarding the determinants of the adoption, specifically in terms of the role of Relative Advantage and Competition Pressure. Moreover, the results showed that the moderating role of trust was less pronounced. Meanwhile, the moderating role of dependency was partially supported particularly in the purchasing perspective. These findings have demonstrated how dependence asymmetries between trading partners may change the adoption motivations. They further explain the importance of considering the views of the business partner for the adoption to be done successfully

A logic of negative trust

We present a logic to model the behaviour of an agent trusting or not trusting messages sent by another agent. The logic formalises trust as a consistency checking function with respect to currently available information. Negative trust is modelled in two forms: distrust, as the rejection of incoming inconsistent information; mistrust, as revision of previously held information becoming undesirable in view of new incoming inconsistent information, which the agent wishes to accept. We provide a natural deduction calculus, a relational semantics and prove soundness and completeness results. We overview a number of applications which have been investigated for the proof-theoretical formulation of the logic

Confianza a la Chilena: a comparative study of how e-services influence public sector institutional trustworthiness and trust

New information and communication technologies bring the enticing potential to improve the efficiency, effectiveness, and transparency of government administration and services. One theorised outcome of egovernment that has received little empirical attention is its ability to build citizens’ trust in government. This thesis contributes to this knowledge through a comparative study of the impacts of two Chilean e-services on citizens’ trust in the institutions of democratic government. This research traces the causal processes from the influence of the e-services on the trustworthiness of public sector institutions to how, for whom, and in what circumstances the e-services directly affect citizens’ trust in those institutions. The research approach draws from social realist assumptions and, in particular, the ontology offered by critical realism. This approach allows for the development of a novel e-government and institutional trust framework that integrates a wide range of trust theories from political science, sociology, psychology, and information systems. Extending the framework, the thesis proposes fifteen middle-range causal hypotheses that link e-services to institutional trustworthiness and citizens’ trust in those institutions. These hypotheses are then empirically grounded in casespecific hypotheses which are subsequently tested and refined through both a within-case analysis and cross-case comparison. Within limits, this study provides insight into the potentials and limits of e-government to improve the trustworthiness of the public sector. Furthermore, by adopting a street-level epistemological perspective of citizens’ interpretations and explanations of e-service interactions, the thesis contributes to the micro-level understanding of the interactions of eservices and citizens’ trust in public sector institutions. A central finding is the importance of self-interested concerns and direct user benefits in shaping perceptions and interpretations of the citizen-e-service interaction. The findings also provide empirical insight into the theoretical and practical importance of discerning between theories of how to build trustworthy institutions and trust in those institutions

Framework for the Adoption of Online Banking

Information technology represents the most important tool for any business to grow and increase pro_ts in this century. Online banking represents one type of business change due to revolutionary changes in technology. There are limited studies for adoption of online banking in Saudi Arabia which is one of the largest economies in the world. For that reason my study focused on the adoption of online banking by countries in general and particularly in Saudi society. In many situations there is a gap between business and information technology. In particular there is a crimson between online bank users and technology. It is necessary to bridge this gap In order to achieve online banking targets. My study investigated the different reasons for the gap its formation (between online banking and information technology) and how to bridge it. This research is focused on the diferent factors that enhance the adoption of online banking services through general users. This framework was established by drawing from several theoretical studies. The proposed research framework contains the most important factors for online banking. These include the following hypotheses; (H1) personal information, (H2) personal experience, (H3) disposition to trust, (H4) reputation, (H5) trusting Belief, (H6)structural assur- ance and (H7) perceived site quality. These hypotheses were tested experimentally through a questionnaire which was analyzed using SPSS Version 14 program. The results showed that (H1) personal information, (H2) personal experience, (H3) dis- position to trust, (H4) reputation, (H5) trusting belief, (H6) structural assurance and (H7) perceived site quality are positive factors affecting customer adoption of online banking. There was a significant correlation between the different online banking adoption factors or hypotheses and the personal information (age, gender and education) with P values of <0.005 in most of cases.Saudi Cultural Burea

The design of an intelligent decision support tool for submarine commanders

Thesis (S.M.)--Massachusetts Institute of Technology, Engineering Systems Division, 2009.Cataloged from PDF version of thesis.Includes bibliographical references (p. 155-158).A recent search of headlines shows a high number of maritime collisions and accidents. The USS Hartford, a nuclear submarine, recently surfaced into an oil tanker just after the running aground of the USS Port Royal in Hawaii. Internationally, a French and British submarine collided in the Atlantic Ocean. The high frequency of these maritime accidents points to the need for a better decision support in ship and submarine navigation. Towards this end, this thesis proposes a mobile decision support tool to aid maritime commanders in maintaining situational awareness and aiding in navigation and collision avoidance. The Mobile Situational Awareness Tool (MSAT), specifically designed for submarine commanders but extensible to all maritime settings, provides mobile information for health and status monitoring and on-the-fly path planning capabilities. The functional and informational requirements for MSAT were identified through an in-depth analysis of submarine operations, specifically through a cognitive task analysis. The MSAT design incorporates a path planning algorithm that accounts for depth, land, visibility, and other contacts to propose the most efficient path from start to finish, especially useful for navigation in littoral regions. The MSAT also provides health and status monitoring capabilities, tracking many of the important systems across a submarine to provide information to the commander, as well as maintain high situational awareness. Human subject experiments showed that when compared to paper charts, the navigation tool in the MSAT performs significantly better with regards to both path length and the time it takes to plan a new path.(cont.) For health and status monitoring, a survey of current task times revealed potential savings by the MSAT by decreasing both the average and variability of task time. By reducing the number of physical movements needed by commanders through the use of a mobile tool, time is saved that can be used for task reallocation, or promote a change in task flow. There are many potential benefits for both the Navy and the commercial maritime community that the MSAT can provide. However, before the MSAT can become operational, there are some system implementation issues that must first be addressed. These range from an analysis of the hardware and software required, to the changes in training that might come from the addition of a new tool. Future work is needed in this area to help move forward so that the benefits can be realized across the maritime community.by Geoffrey P. Carrigan.S.M