4 research outputs found
Fast and Accurate Indonesian QnA Chatbot Using Bag-of-Words and Deep-Learning For Car Repair Shop Customer Service
A chatbot is a software that simulates human conversation through a text chat. Chatbot is a complex task and recent approaches to Indonesian chatbot have low accuracy and are slow because it needs high resources. Chatbots are expected to be fast and accurate especially in business settings so that they can increase customer satisfaction. However, the currently available approach for Indonesian chatbots only has low to medium accuracy and high response time. This research aims to build a fast and accurate chatbot by using Bag-of-Words and Deep-Learning approach applied to a car repair shop customer service. Sixteen different intents with a set of their possible queries were used as the training dataset. The approach for this chatbot is by using a text classification task where intents will be the target classes and the queries are the text to classify. The chatbot response then is based on the recognized intent. The deep learning model for the text classification was built by using Keras and the chatbot application was built using the Flask framework in Python. Results showed that the model is capable of giving 100% accuracy in predicting users’ intents so that the chatbot can give the appropriate responses and the response time is near zero milliseconds. This result implies that developers who aim to build fast and accurate chatbot software can use the combination of bag-of-words and deep-learning approaches. Several suggestions are presented to increase the probability of the chatbot’s success when released to the general public
Exploring attributes, sequences, and time in Recommender Systems: From classical to Point-of-Interest recommendation
Tesis Doctoral inĂ©dita leĂda en la Universidad AutĂłnoma de Madrid, Escuela PolitĂ©cnica Superior, Departamento de Ingenieria Informática. Fecha de lectura: 08-07-2021Since the emergence of the Internet and the spread of digital communications
throughout the world, the amount of data stored on the Web has been
growing exponentially. In this new digital era, a large number of companies
have emerged with the purpose of ltering the information available on the
web and provide users with interesting items. The algorithms and models
used to recommend these items are called Recommender Systems. These
systems are applied to a large number of domains, from music, books, or
movies to dating or Point-of-Interest (POI), which is an increasingly popular
domain where users receive recommendations of di erent places when
they arrive to a city.
In this thesis, we focus on exploiting the use of contextual information, especially
temporal and sequential data, and apply it in novel ways in both
traditional and Point-of-Interest recommendation. We believe that this type
of information can be used not only for creating new recommendation models
but also for developing new metrics for analyzing the quality of these
recommendations. In one of our rst contributions we propose di erent
metrics, some of them derived from previously existing frameworks, using
this contextual information. Besides, we also propose an intuitive algorithm
that is able to provide recommendations to a target user by exploiting the
last common interactions with other similar users of the system.
At the same time, we conduct a comprehensive review of the algorithms
that have been proposed in the area of POI recommendation between 2011
and 2019, identifying the common characteristics and methodologies used.
Once this classi cation of the algorithms proposed to date is completed, we
design a mechanism to recommend complete routes (not only independent
POIs) to users, making use of reranking techniques. In addition, due to the
great di culty of making recommendations in the POI domain, we propose
the use of data aggregation techniques to use information from di erent
cities to generate POI recommendations in a given target city.
In the experimental work we present our approaches on di erent datasets
belonging to both classical and POI recommendation. The results obtained
in these experiments con rm the usefulness of our recommendation proposals,
in terms of ranking accuracy and other dimensions like novelty, diversity,
and coverage, and the appropriateness of our metrics for analyzing temporal
information and biases in the recommendations producedDesde la aparici on de Internet y la difusi on de las redes de comunicaciones
en todo el mundo, la cantidad de datos almacenados en la red ha crecido
exponencialmente. En esta nueva era digital, han surgido un gran n umero
de empresas con el objetivo de ltrar la informaci on disponible en la red
y ofrecer a los usuarios art culos interesantes. Los algoritmos y modelos
utilizados para recomendar estos art culos reciben el nombre de Sistemas de
Recomendaci on. Estos sistemas se aplican a un gran n umero de dominios,
desde m usica, libros o pel culas hasta las citas o los Puntos de Inter es (POIs,
en ingl es), un dominio cada vez m as popular en el que los usuarios reciben
recomendaciones de diferentes lugares cuando llegan a una ciudad.
En esta tesis, nos centramos en explotar el uso de la informaci on contextual,
especialmente los datos temporales y secuenciales, y aplicarla de forma novedosa
tanto en la recomendaci on cl asica como en la recomendaci on de POIs.
Creemos que este tipo de informaci on puede utilizarse no s olo para crear
nuevos modelos de recomendaci on, sino tambi en para desarrollar nuevas
m etricas para analizar la calidad de estas recomendaciones. En una de
nuestras primeras contribuciones proponemos diferentes m etricas, algunas
derivadas de formulaciones previamente existentes, utilizando esta informaci
on contextual. Adem as, proponemos un algoritmo intuitivo que es
capaz de proporcionar recomendaciones a un usuario objetivo explotando
las ultimas interacciones comunes con otros usuarios similares del sistema.
Al mismo tiempo, realizamos una revisi on exhaustiva de los algoritmos que
se han propuesto en el a mbito de la recomendaci o n de POIs entre 2011 y
2019, identi cando las caracter sticas comunes y las metodolog as utilizadas.
Una vez realizada esta clasi caci on de los algoritmos propuestos hasta la
fecha, dise~namos un mecanismo para recomendar rutas completas (no s olo
POIs independientes) a los usuarios, haciendo uso de t ecnicas de reranking.
Adem as, debido a la gran di cultad de realizar recomendaciones en el
ambito de los POIs, proponemos el uso de t ecnicas de agregaci on de datos
para utilizar la informaci on de diferentes ciudades y generar recomendaciones
de POIs en una determinada ciudad objetivo.
En el trabajo experimental presentamos nuestros m etodos en diferentes
conjuntos de datos tanto de recomendaci on cl asica como de POIs. Los
resultados obtenidos en estos experimentos con rman la utilidad de nuestras
propuestas de recomendaci on en t erminos de precisi on de ranking y de
otras dimensiones como la novedad, la diversidad y la cobertura, y c omo de
apropiadas son nuestras m etricas para analizar la informaci on temporal y
los sesgos en las recomendaciones producida