Intermittent Continuance of Smart Health Devices: A Zone-of-Tolerance Perspective

Smart health and wearable devices have recently received widespread attention from practitioners and scholars. However, intermittent continuance behavior of users is considered to be one of the most important reasons hindering the development of smart health. To address this issue, the current study employs the zone-of-tolerance theory to explore the mechanisms through which intermittent continuance is evoked. In particular, this study develops two new constructs (i.e., performance superiority and performance adequacy), and proposes that they affect intermittent continuance via satisfaction and neutral satisfaction, respectively. Results demonstrated that the effects of the two new variables on intermittent continuance of smart health devices had been fully mediated. This study concludes with theoretical and practical implications

How Is IT Identity Claimed and Manifested?

The ubiquitous integration of IT into daily life has blurred the boundaries of where an IT ends and an individual begins. This cyborg existence necessitates understanding of how individuals conceptualize who they are, their identity, in relation to IT. Recently, IS scholars proposed the concept of IT identity. Emergent literature demonstrates the predictive power of IT identity as an antecedent to technology use, but there has yet to be an empirical investigation into whether the theorized concept of IT identity is truly distinct from other types of personal identities. Our inductive approach reveals that IT identities are claimed by indiviudals in different, sometimes ambivalent and dynamic, ways. As theorized, IT identity has elements of relatedness, emotional energy, and dependence, and spans spectrums from weak to strong, positive to negative

WILL YOU CARRY THAT WATCH? INVESTIGATING FACTORS THAT AFFECT CONTINUANCE INTENTION OF SMARTWATCHES

The interest in wearable technologies, especially smartwatches rise day by day parallel with technological developments and an increasing need to monitor health. In line with those developments, this study aims to investigate the role of perceived ease of use, perceived usefulness, user satisfaction, healthology in explaining smartwatch continuance intention. In addition, this study investigates the relationships between perceived ease of use, perceived usefulness, healthology and user satisfaction. Questionnaire method was used to gather data from actual smartwatch consumers in Turkey and the data analyzed by utilizing structural equation modeling. Findings demonstrate that the most powerful variable to explain smartwatch continuance intention is perceived usefulness, whereas perceived ease of use contributes to user satisfaction the most. Also, healthology is positively related to both user satisfaction and continuance intention. The results also highlight the importance of continuance intention to increase intention to recommend smartwatches to other people

Repurchase intention model for mobile shopping application users in Malaysia

Mobile shopping applications have become a popular channel to reach the omnipresent consumer of today. However, the market space has become highly competitive and therefore, cultivating repurchase behaviour has become pivotal to retain market share and boost sustainability. While the literature regarding initial purchase via a mobile shopping application is well developed, knowledge on how to foster repurchase behaviour in this context is still scarce. The purpose of this research was to explore the consumers’ continuous behavioural intention towards using mobile shopping apps. More specifically, the study investigated to what extent does consumers’ continuance behavioural intention to purchase using mobile shopping applications is shaped by various factors. This study employed the Stimulus- Organism-Response (S-O-R) model as the theoretical framework as well as Delone and McLean’s Information System success model, Technology Acceptance Model (TAM), Expectation-Confirmation Model (ECM), Flow theory, and mobile featured factors to develop a research model based on a comprehensive literature review. Accordingly, factors of system quality, service quality, information quality, perceived usefulness, perceived ease of use, flow experience, perceived ubiquity, interactivity, perceived enjoyment, visual appeal (as Stimulus factors), satisfaction (as Organism factor), and repurchase intention and WOM intention (as Response factors) were included in the research model. In addition, flow experience was considered as the moderator factor on the relationships towards Response factors. In an attempt to examine the relationships between the dependent and independent variables, this study adopted a quantitative, cross-sectional approach, consistent with the positivist paradigm. A structured survey questionnaire was administered to a total of 240 consumers who had previously shopped via a mobile shopping application, using a non-probability purposive sampling approach. Partial least squares structural equation modelling (PLS-SEM) was used to test cause-effect relationships in the model. The results indicated that consumers’ satisfaction with mobile app was significantly explained by the factors of system quality, service quality, visual appeal, perceived ubiquity, perceived ease of use, perceived usefulness, and flow experience. Satisfaction significantly explained consumers repurchase intention and word-ofmouth (WOM) intention. Finally, the moderation analysis revealed that flow experience significantly moderated the relationships towards repurchase intention and WOM intention. This research provides a better insight for future researchers and organizations on continuous usage intention of mobile shopping apps

Between Fear and Trust: Factors Influencing Older Adults' Evaluation of Socially Assistive Robots

Socially Assistive Robots (SARs) are expected to support autonomy, aging in place, and wellbeing in later life. For successful assimilation, it is necessary to understand factors affecting older adults Quality Evaluations (QEs) of SARs, including the pragmatic and hedonic evaluations and overall attractiveness. Previous studies showed that trust in robots significantly enhances QE, while technophobia considerably decreases it. The current study aimed to examine the relative impact of these two factors on older persons QE of SARs. The study was based on an online survey of 384 individuals aged 65 and above. Respondents were presented with a video of a robotic system for physical and cognitive training and filled out a questionnaire relating to that system. The results indicated a positive association between trust and QE and a negative association between technophobia and QE. A simultaneous exploration demonstrated that the relative impact of technophobia is significantly more substantial than that of trust. In addition, the pragmatic qualities of the robot were found to be more crucial to its QE than the social aspects of use. The findings suggest that implementing robotics technology in later life strongly depends on reducing older adults technophobia regarding the convenience of using SARs and highlight the importance of simultaneous explorations of facilitators and inhibitors

Individual values of GenZ in managing their Internet Privacy: a decision analytic assessment

A nossa investigação coloca a importância dos valores individuais como o centro de qualquer discussão sobre questões de privacidade. Os valores têm um papel essencial no discurso científico. Notamos que o conceito de valores é um dos poucos discutidos e utilizados em várias disciplinas das ciências sociais. Para isso, nesta investigação, apresentamos objetivos baseados em valores para a privacidade na Internet da GenZ. Os objetivos são classificados em duas categorias - os objetivos fundamentais e os meios para os atingir. Em síntese, os nossos seis objetivos fundamentais orientam a gestão das questões de privacidade da Internet da GenZ. Os objetivos são: Aumentar a confiança nas interações online; Maximizar a responsabilidade dos detentores de dados; Maximizar o direito à privacidade; Maximizar a capacidade individual de gerir o controlo da privacidade; Maximizar a percepção da funcionalidade da plataforma; Garantir que os dados pessoais não são alterados. Coletivamente, os objetivos fundamentais e de meios são uma base valiosa para a GenZ avaliar a sua postura de privacidade. Os objetivos também são úteis para que as empresas de media social e outras plataformas relacionadas elaborem as suas políticas de privacidade de acordo com o que a GenZ deseja. Finalmente, os objetivos são uma ajuda útil para o desenvolvimento de leis e regulamentos; Individual values of GenZ in managing their Internet Privacy: a decision analytic assessment Abstract: Online privacy is a growing concern. As individuals and businesses connect, the problem of privacy continues to remain significant. In this thesis, we address three primary questions - What are the individual values of GenZ concerning online privacy? What are the fundamental objectives of GenZ in terms of protecting their online privacy? What are the means objectives GenZ consider for protecting their online privacy? We argue that online privacy for GenZ is vital to protect. We also argue that protection can be ensured if we understand and know what privacy-related values behold GenZ and define their objectives accordingly. Our research brings the importance of individual values to be central to any discussion of privacy concerns. Values have an essential place in scientific discourse. We note that the concept of values is one of the very few discussed and employed across several social science disciplines. To that effect, in this research, we present value-based objectives for GenZ internet privacy. The objectives are classified into two categories – the fundamental objectives and the means to achieve them. In a final synthesis, our six fundamental objectives guide the management of GenZ Internet Privacy Concerns. The objectives are: Increase trust in online interactions; Maximize responsibility of data custodians; Maximize right to be left alone; Maximize individual ability to manage privacy controls; Maximize awareness of platform functionality; Ensure that personal data does not change. Collectively our fundamental and means objectives are a valuable basis for GenZ to evaluate their privacy posture. The objectives are also helpful for the social media companies and other related platforms to design their privacy policies according to the way GenZ wants. Finally, the objectives are a helpful policy aid for developing laws and regulations

Design Principles of Mobile Information Systems in the Digital Transformation of the Workplace - Utilization of Smartwatch-based Information Systems in the Corporate Context

During the last decades, smartwatches emerged as an innovative and promising technology and hit the consumer market due to the accessibility of affordable devices and predominant acceptance caused by the considerable similarity to common wristwatches. With the unique characteristics of permanent availability, unobtrusiveness, and hands-free operation, they can provide additional value in the corporate context. Thus, this thesis analyzes use cases for smartwatches in companies, elaborates on the design of smartwatch-based information systems, and covers the usability of smartwatch applications during the development of smartwatch-based information systems. It is composed of three research complexes. The first research complex focuses on the digital assistance of (mobile) employees who have to execute manual work and have been excluded so far from the benefits of the digitalization since they cannot operate hand-held devices. The objective is to design smartwatch-based information systems to support workflows in the corporate context, facilitate the daily work of numerous employees, and make processes more efficient for companies. During a design science research approach, smartwatch-based software artifacts are designed and evaluated in use cases of production, support, security service, as well as logistics, and a nascent design theory is proposed to complement theory according to mobile information system research. The evaluation shows that, on the one hand, smartwatches have enormous potential to assist employees with a fast and ubiquitous exchange of information, instant notifications, collaboration, and workflow guidance while they can be operated incidentally during manual work. On the other hand, the design of smartwatch-based information systems is a crucial factor for successful long-term deployment in companies, and especially limitations according to the small form-factor, general conditions, acceptance of the employees, and legal regulations have to be addressed appropriately. The second research complex addresses smartwatch-based information systems at the office workplace. This broadens and complements the view on the utilization of smartwatches in the corporate context in addition to the mobile context described in the first research complex. Though smartwatches are devices constructed for mobile use, the utilization in low mobile or stationary scenarios also has benefits due they exhibit the characteristic of a wearable computer and are directly connected to the employee’s body. Various sensors can perceive employee-, environment- and therefore context-related information and demand the employees’ attention with proactive notifications that are accompanied by a vibration. Thus, a smartwatch-based and gamified information system for health promotion at the office workplace is designed and evaluated. Research complex three provides a closer look at the topic of usability concerning applications running on smartwatches since it is a crucial factor during the development cycle. As a supporting element for the studies within the first and second research complex, a framework for the usability analysis of smartwatch applications is developed. For research, this thesis contributes a systemization of the state-of-the-art of smartwatch utilization in the corporate context, enabling and inhibiting influence factors of the smartwatch adoption in companies, and design principles as well as a nascent design theory for smartwatch-based information systems to support mobile employees executing manual work. For practice, this thesis contributes possible use cases for smartwatches in companies, assistance in decision-making for the introduction of smartwatch-based information systems in the corporate context with the Smartwatch Applicability Framework, situated implementations of a smartwatch-based information system for typical use cases, design recommendations for smartwatch-based information systems, an implementation of a smartwatch-based information system for the support of mobile employees executing manual work, and a usability-framework for smartwatches to automatically access usability of existing applications providing suggestions for usability improvement