A Multi-channel Application Framework for Customer Care Service Using Best-First Search Technique

It has become imperative to find a solution to the dissatisfaction in response by mobile service providers when interacting with their customer care centres. Problems faced with Human to Human Interaction (H2H) between customer care centres and their customers include delayed response time, inconsistent solutions to questions or enquires and lack of dedicated access channels for interaction with customer care centres in some cases. This paper presents a framework and development techniques for a multi-channel application providing Human to System (H2S) interaction for customer care centre of a mobile telecommunication provider. The proposed solution is called Interactive Customer Service Agent (ICSA). Based on single-authoring, it will provide three media of interaction with the customer care centre of a mobile telecommunication operator: voice, phone and web browsing. A mathematical search technique called Best-First Search to generate accurate results in a search environmen

A case study of MMO2's Madic: A framework for creating mobile internet systems

Mobile Internet applications on ubiquitous mobile networks allows real-time, anywhere, anytime connectivity to services. Due to its scalability and potential cost savings, mobile communication is being increasingly applied in the business and consumer communities to create innovative data and voice application, which run over the Internet infrastructure. This paper reports on a case study at an organisation that created an innovative approach to developing mobile applications developed by third party independent developers. A conceptual wireless reference model is presented that was used to define the various system components required to create effective mobile applications

Description and Experience of the Clinical Testbeds

This deliverable describes the up-to-date technical environment at three clinical testbed demonstrator sites of the 6WINIT Project, including the adapted clinical applications, project components and network transition technologies in use at these sites after 18 months of the Project. It also provides an interim description of early experiences with deployment and usage of these applications, components and technologies, and their clinical service impact

WEST: A Web Browser for Small Terminals

We describe WEST, a WEb browser for Small Terminals, that aims to solve some of the problems associated with accessing web pages on hand-held devices. Through a novel combination of text reduction and focus+context visualization, users can access web pages from a very limited display environment, since the system will provide an overview of the contents of a web page even when it is too large to be displayed in its entirety. To make maximum use of the limited resources available on a typical hand-held terminal, much of the most demanding work is done by a proxy server, allowing the terminal to concentrate on the task of providing responsive user interaction. The system makes use of some interaction concepts reminiscent of those defined in the Wireless Application Protocol (WAP), making it possible to utilize the techniques described here for WAP-compliant devices and services that may become available in the near future

Malacca Tourism WAP Portal

Tourism sector is a leading revenue generator and an umbrella industry in Malaysia. Malacca has been chosen as the scope of study because tourism industry in Malacca has experienced a rapid and continuous growth. Nowadays, time is considered as valuable as gold. Once time is used sensibly, access to a lot of information is possible. Currently, tourists visiting Malacca having problem to search for information using paper maps. Important information such as available transportation (bus number, taxi phone number, fare), distance form one place to another place are not available in paper maps. This is because paper maps are only able to show limited information mainly determined by the map size. Tourists who want to go sightseeing in different places may need this information to plan their travel. Therefore, Malacca Tourism WAP Portal aims to ease tourists to find information about places of interest and sightseeing in Malacca using hand phone in connection with WAP service. This project covers two main areas which are GIS in tourism and WAP Based GIS. The realization of Malacca Tourism WAP Portal starts when user accesses the application and make request. Thgj-equest will be processejLbyJfacjsgebserver and MySQL.^ The result wjll be sent back to user and is displayed on the jphone screen. As a conclusion, Malacca Tourism WAP Portal aim to benefit tourists by providing essential information about tourism places in Malacca. Tourists can find information regarding tourism places (address, open hour, etc.), nearest hotel to stay and also travel information which includes available transportation, distance and others. This become as an alternative way to get information and beside that can assist them to make decision during their visit in Malacca

Design and evaluation of M-Commerce applications.

yesRecent advances in wireless technology have increased the number of mobile device users and given pace to the rapid development and deployment of e-commerce to the mobile user. This new type of e-commerce, conducting transactions via mobile terminals, is called mobile commerce (mcommerce). Due to its inherent characteristics such as ubiquity, personalization, flexibility, and dissemination, mobile commerce promises business unprecedented market potential, greater productivity and higher profitability. With this in mind, it is perhaps not surprising that mobile commerce is growing much faster than its fixed counterpart. Unlike e-commerce, m-commerce is more personalized and there is a need for a novel approach to evaluating m-commerce applications. This paper examines the issues in designing mcommerce applications not only from a technical viewpoint but also from the end users¿ perspective

Current Mobile Payment Procedures on the German Market from the View of Customer Requirements

The key to mobile payment acceptance is in the hands of customers. In this paper we use the results of the mobile payment survey MP1 in order to identify and roughly weigh the most relevant acceptance criteria. The outcome of the paper is an evaluation scheme containing the covered payment scenarios, important main criteria (security, costs and convenience) and additional functionality requirements for each MP procedure. The scheme is based on empirical results and can assess a given MP procedure with regard to customer acceptance as well as to compare different procedures. The operational MP procedures Paybox, I-mode and Vodafone m-pay are examined and compared according to the scheme. Finally, a prospect is given to possible further development of mobile payment procedures in the direction of an integrative universal mobile payment system (UMPS).