Information brokering in globally distributed work: a workarounds perspective

Past studies have so far taken an interest in the two important roles intermediaries play to effectively broker information. One, where intermediaries connect information between multiple users. Two, where they protect information being transmitted. Common to these two streams is the assumption that efficient brokering takes place when information is visible. However, in practice, information exchanges bypass the intermediary for various reasons. Despite this, existing research has paid little attention how intermediaries broker effectively when information is not visible. Drawing on a qualitative case study in a globally distributed finance function we explore how intermediaries broker in a complex, distributed setting that creates conditions to distort and hide information. We contribute to brokering literature by offering a new third role: regulating information. Our research also provides insights for intermediary management by illuminating the normative complexity of information workarounds which aid problem-solving but leads to information hiding

Proceedings of the Fifth Mediterranean Conference on Information Systems: Professional Development Consortium

Collection of position statements of doctoral students and junior faculty in the Professional Development Consortium at the the Fifth Mediterranean Conference on Information Systems, Tel Aviv - Yafo

Social Shaping Leadership in Enterprise System Acquisition and Development: The Influence of Reference Users in Xizi Holdings

Acquisition and development remains an important aspect of enterprise systems research. In practice, it means reference users interact in and across organizations to fill gaps in knowledge and offer their experience as models or standards for others. Despite their importance, how reference users influence the acquisition process and the role of IT in its development have received scant attention. This paper presents a study of how reference users shape and lead the acquisition and development of enterprise systems (ES). We derive our findings from investigating and conducting a case study on Xizi Holdings, one of the largest private enterprises in China. Our model deploys a theoretical lens of the social shaping of technology in the context of inter-organizational ES adoption. We build the model on stage-wise observations of the roles that reference users play across the ES acquisition and development process in Xizi, and how Xizi brings together hundreds of autonomous IT systems across 128 subsidiaries under one enterprise-wide vision. Our study model identifies three intermediary mechanisms (i.e., attaching, staging, and shaping of technology) that reference users in the process of negotiating ES acquisition and development enable

Companions Growing Apart: Exploring Actors’ Perceptions with Narratives and Masterplots in ERP Systems Development

Collaboration largely determines ERP development success but is fluid with difficulties. We propose them originating from collaborating actors’, such as developers’ and clients’, diverging perceptions. Identifying these perceptions is difficult as they often surface only when the perceptions contradict. In this paper, we utilize the narrative approach, arguing actors being storytellers sharing and living through narratives, to explore an ERP development project where a client and a vendor collaborate in a seeming well-defined manner. Interpreting the actors’ narratives and masterplots shows that they contradict each other. We argue this resulting from the parties’ different perceptions on collaboration, and their unaligned masterplots. This also explains severe problems in the project and illustrates narratives and masterplots as useful for uncovering the actors’ underlying perceptions, driving their actions

A two-tier adaptive approach to securing successful ERP implementation

In recent years, a significant volume of industrial and academic research has been directed towards understanding the evolution and development of ERP systems and their associated applications. However, the associated technological and social changes are significant, and although many corporations have successfully implemented ERP, there have also been many reported cases of failed implementation. This has led several researchers to examine in detail the causes of these failures, in an effort to identify critical success factors associated with successful implementation. This dissertation reports on an action research study that arose from an initiative designed to improve the likelihood of success when implementing a particular UKdeveloped ERP system in China, namely `System 21' from JBA International. The project in which this research is embedded was a joint venture between JBA and a leading US beverage company, Pepsi Cola. The dissertation initially focuses on the analysis of underlying reasons for pilot project failures in this joint venture. This draws upon qualitative data from managers, consultants and other stakeholders involved in the ERP implementation at three geographically dispersed sites. The research then turns to an examination of ERP implementation methodology in the context of joint venture collaboration and associated issues such as change management and business process (re)engineering. This is grounded in a literature review of several approaches adopted by the major ERP solution providers. The literature review phase is followed by the design and distribution of a detailed questionnaire aimed at identifying, and subsequently addressing, the concerns of various customer stakeholders in a number of Hong Kong based businesses spanning a range of industrial sectors. Its aim was to secure the necessary improvements in methodology required to underpin the successful implementation in future Pepsi Joint Venture projects in China. Ultimately, this led to a set of recommendations in the form of a strategic framework for implementing ERP systems in China. In summary, a key deliverable arising from the research was the production of a business model for the achievement of success when implementing joint venture ERP systems in China. A second related deliverable is the improvement of the generic implementation methodology currently available to customers of `System 21'. This has been achieved by developing a framework evolved from an adaptive approach to the implementation of ERP systems. To a great extent, the findings and recommendations are also applicable to other multinational companies who are operating in China and keen on implementing ERP systems within this particular setting, with its associated cultural and other restrictions.EThOS - Electronic Theses Online ServiceGBUnited Kingdo

Offshore Business Processing Outsourcing by Australian Enterprises to Service Providers Located in India

The primary research question for this PhD was: “What are the key factors that contribute to the success of offshore business process outsourcing (OBPO) by Australian and international organisations to service providers located in India and the Philippines?” A qualitative research design in the positivist paradigm was adopted, involving longitudinal case studies of five client companies. A primary contribution was identification of critical success factors for management of OBPO at the individual company level

Understanding task inter-dependence and co-ordination efforts in multi-sourcing: the suppliers' perspective

The last decade has witnessed a significant growth in the outsourcing of information technologies and business processes. Of a particular trend within the outsourcing industry is the shift from the client firm contracting a single supplier to utilizing multiple suppliers, which is also known as multi-sourcing. Multi-sourcing may potentially offer numerous advantages to client firms, however, it might present some challenges to suppliers. In particular, multi-sourcing could create coordination challenges, as there are inter-dependencies between the outsourced tasks to numerous suppliers. While the current outsourcing literature acknowledges the existence of inter-dependencies, little is known about the efforts required for coordinating the work between suppliers and how these coordination efforts are made to manage task inter-dependence. Three case studies at Pactera (case one) and TCS (cases two and three) serve as the empirical base to investigate the inter-dependence between outsourced tasks and suppliers coordination efforts. This research offers theoretical contributions to both coordination studies and the outsourcing body of knowledge

Online Reverse Auctions for Procurement of Services

Online reverse auctions, in which a buyer seeks to select a supplier and suppliers compete for contracts by bidding online, revolutionized corporate procurement early this century. Shortly after they had been pioneered by General Electric, many companies rushed to adopt reverse auctions but the adoption soon slowed down due to the negative effects of auction-induced competition. Today, as firms continue to experiment with the reverse auctions, it is important to understand how the interplay of the auction context, the service characteristics, and buyer-supplier relationships affects auction outcomes and the success of the auctioned projects. This PhD dissertation investigates online reverse auctions in service industries (e.g. software development, building construction). The differences between services and products (services can be more difficult to describe and require more intensive communication) challenge theories that try to explain auction outcomes. We study several aspects of auctioning service contracts: the buyer’s choice between auctions and negotiations; the contract allocation decisions in auctions; the heterogeneity of buyers’ procurement behaviour; and the effect of auction outcomes on buyer-supplier relationships and project performance during the project execution. Some of the key findings are: 1) that the buyer’s repeat exchange interaction with vendors as well as the satisfaction with a vendor’s past performance lead to the buyer’s preference for using bilateral negotiation to allocate the next project; 2) that there are five buyers’ tactics that allow to increase the likelihood of contract allocation; 3) that the outcomes of online reverse auctions can aggravate project managers’ role constraints and that project managers can use relational exchange competences to overcome these constraints. Overall, buying services through online reverse auctions is quite different from buying products. This thesis makes the first steps to develop theoretical knowledge to account for that difference

Transformation of German IT Infrastructure Sales Ecosystems during the Course of Digitalisation

The businesses of IT infrastructure product and service manufacturers in Germany are exposed to a variety of opportunities and risks. Some of the opportunities they face emerge from the rapid pace of technological development and the resulting business potential in artificial intelligence, big data analytics, internet of things and cloud technologies. These technologies offer their customers a vast amount of opportunities to innovate their business models and design their digital transformation to compete. IT infrastructure vendors can benefit from associated investments. However, these developments also entail certain business risks for vendors, such as those arising from the availability of innovative public cloud offerings, which can replace commoditised IT infrastructure. As a result, IT Infrastructure vendors experience significant changes in customer (purchasing) behaviour, which threatens their business success. Some of these changes are of a disruptive nature and affect both the manufacturers and also their indirect sales partners in the IT infrastructure sales ecosystem. Based on a Grounded Theory Methodology (GTM) research approach, this study has aimed to improve the understanding of these market dynamics and to provide a transformation framework that enables vendors and their partners to adapt to the changes. Data collection was carried out by conducting twenty-four semi-structured interviews with business professionals who reported on their long-term experiences and observations in this regard. The study analysed which relevant influencing factors have to be considered and how the affected sales ecosystems are structurally changing. As the findings of the study indicate, successful IT infrastructure sales ecosystem transformations depend on a variety of influencing factors. From a customer perspective, these factors relate to the necessity of a modified vendor sales differentiation strategy, providing added value to clients during digital business transformation. Corresponding activities build on the prior development of the skills of the vendors' sales teams. Furthermore, the study underlines the relevance of developing and expanding the sales partner landscape to provide customers with a scalable ecosystem with all digitalisation-relevant core competencies during the increasingly demanding sales process. The study also revealed an increased need to particularly take into account individual sales employee needs and concerns during transformation efforts and to promote improved procedural and organisational agility. For each of these aspects, the study presents and discusses a variety of adequate action strategies. Compared to the existing literature, the findings particularly suggest a different way of thinking during transformation that takes into account the relevance of ambidexterity, trust and empowerment of employees and partners to ensure transformation success. As a further contribution to both theory and practice the study provides the so-called “A.C.T.I.V.A.T.E.” model for managing transformational change, which integrates the identified influencing factors and provides concrete strategies to handle them. For this purpose, the framework allows the assessment of the individual maturity level of sales ecosystems and suggests concrete recommendations to develop them further. This approach enables vendors and their partners to exploit and explore both existing and new market opportunities and to mitigate transformation risks to the same extent

Exploring the links between business process re-engineering and small and medium-sized enterprises

Despite a growing literature on business process re-engineering (BPR) principles and prospects, there is little empirical research evaluating the success or failure of BPR initiatives. This is especially so in small and medium-sized enterprises (SMEs) where the potential for BPR benefit may differ significantly from that in their larger counterparts. An examination of the literature on process re-engineering reveals that BPR guidelines derived from the experiences in large organisations are inadequate for SMEs given the different characteristics of SMEs in terms of size, structure, culture, resources and technology. The objective of this research is to develop an appropriate basis of BPR guidelines for SMEs. A pluralistic research method is used due to the exploratory nature of the study and the absence of existing rigorous research in the area. This consists of a questionnaire survey of 116 Taiwan-based SMEs, followed by case studies of eight chosen organisations. The findings from the survey enable the researcher to modify the proposed framework of BPR implementing for SMEs, and the case studies explore the factors that facilitate/inhibit BPR success in SMEs in greater detail. The study reveals an opportunity for SMEs to benefit from BPR efforts, although their BPR initiatives are mainly inter-functional. Re-engineering in SMEs is often a response to positive trends, and is largely dependent upon the owner-manager's perceived benefits and risk-taking attitudes. A strategic vision as well as sound external relations may leverage SMEs' re-engineering efforts to higher business integration, while a lack of financial support and non-standardised IS infrastructure may restrict SMEs' BPR initiatives to functional areas. Employee empowerment, dedication to R&D, and innovative use of IT are intertwined and significantly related to BPR success. The study concludes by outlining the principles of BPR guidelines for SMEs based on a modified framework detailing the BPR environment in SMEs. These include a holistic and strategic view towards BPR, the roles of owner-managers and employees, change issues, and implementing BPR as a process change project