Applying the Delphi Method to Measure Enterprise Content Management Workflow System Performance

Organisations need to measure enterprise content management (ECM) workflow systems performance to achieve their mission and objectives. This requires an exploration of the business environment where ECM workflow systems operate using an appropriate decision-making method and business process management (BPM) values. This paper describes the Delphi method as an appropriate methodology and identifies CERT values as appropriate BPM values with the support from experts and experienced professionals to measure ECM workflow systems performance. CERT values are Customer orientation (C), Excellence (E), Responsibility (R) and Teamwork (T). The purpose of this paper is to explain how the Delphi method can be used to measure ECM workflow systems performance. Further, CERT values are described to drive the business processes through the Delphi method to measure workflow system performance. The paper examines the academic literature on Delphi studies, ECM and CERT values and the benefits of this combination of ideas are revealed. The Delphi method strengths are identified to measure ECM workflow systems performance. Overall, this study focuses on the Delphi rounds as decision-making criteria to formulate a methodology in combination with CERT values to evaluate ECM workflow systems performance

BPMNt : a proposal for flexible process tailoring representation in BPMN /

Business Process Model and Notation (BPMN) is a de-facto standard for business process modeling, which focuses on the representation of the process behavior. However, it can also succeed in representing the behavior of software processes, since they are a type of business process. Although BPMN has been extensively used for modeling processes in different domains, its standard specification does not have any mechanism to support users in activities related to process adaptation (tailoring). Moreover, researches extending BPMN are based on complex consolidated models, which hamper the analysis and maintenance of individual variant process models and are not appropriate for application domains in which process variations are difficult to predict, such as in software development processes. Thus, our objective was to provide a BPMN-compliant extension and associated mechanisms for specifying flexible process tailoring on models produced with this language while ensuring the correctness of adapted process models and explicitly capturing change traces. We have focused our research on the domains of Software Process Engineering (SPE) and Business Process Management (BPM). At last, we evaluated the applicability of the proposal for representing realistic tailoring scenarios in both domains.BPMN (Business Process Model and Notation) é um padrão para modelagem de processos de negócio, que tem seu foco na representação do comportamento de processos. No entanto, ele pode também ser usado para representar o comportamento de processos de software, já que eles são um tipo de processo de negócio. Embora BPMN tem sido extensivamente usado para modelar processos em diferentes domínios, sua especificação padrão não possui nenhum mecanismo para apoiar usuários em atividades relacionadas à adaptação de processos. Pesquisas que estendem o padrão são baseadas em modelos complexos, que dificultam a análise e manutenção de modelos variantes, e não são apropriadas para domínios de aplicação onde variações de processo são difíceis de predizer, como em processos de desenvolvimento de software. Assim, nosso objetivo foi fornecer uma extensão para BPMN, chamada BPMNt, e mecanismos de suporte para especificar, de modo flexível, adaptações em processos modelados com esta linguagem. BPMNt deve também garantir a corretude de modelos adaptados e explicitamente capturar rastros de mudanças realizadas. Essa pesquisa teve como foco os domínios de Engenharia de Processos de Software e Gerenciamento de Processos de Negócio. Por fim, nós avaliamos a aplicabilidade da proposta para representar cenários de adaptação reais em ambos os domínios