Innovative public governance through cloud computing: Information privacy, business models and performance measurement challenges

Purpose: The purpose of this paper is to identify and analyze challenges and to discuss proposed solutions for innovative public governance through cloud computing. Innovative technologies, such as federation of services and cloud computing, can greatly contribute to the provision of e-government services, through scaleable and flexible systems. Furthermore, they can facilitate in reducing costs and overcoming public information segmentation. Nonetheless, when public agencies use these technologies, they encounter several associated organizational and technical changes, as well as significant challenges. Design/methodology/approach: We followed a multidisciplinary perspective (social, behavioral, business and technical) and conducted a conceptual analysis for analyzing the associated challenges. We conducted focus group interviews in two countries for evaluating the performance models that resulted from the conceptual analysis. Findings: This study identifies and analyzes several challenges that may emerge while adopting innovative technologies for public governance and e-government services. Furthermore, it presents suggested solutions deriving from the experience of designing a related platform for public governance, including issues of privacy requirements, proposed business models and key performance indicators for public services on cloud computing. Research limitations/implications: The challenges and solutions discussed are based on the experience gained by designing one platform. However, we rely on issues and challenges collected from four countries. Practical implications: The identification of challenges for innovative design of e-government services through a central portal in Europe and using service federation is expected to inform practitioners in different roles about significant changes across multiple levels that are implied and may accelerate the challenges' resolution. Originality/value: This is the first study that discusses from multiple perspectives and through empirical investigation the challenges to realize public governance through innovative technologies. The results emerge from an actual portal that will function at a European level. © Emerald Group Publishing Limited

Equal access to community interpreting in Flanders: a matter of self-reflective decision making?

The central issue tackled by this article revolves around decision-making by public service institutions in respect of the uses and perceived effects of community interpreting and translation in Flanders (Belgium) and/or other resources of language support (such as the use of a lingua franca, soliciting the help of a multilingual co-worker, etc.). The aim of the study was to obtain a clear understanding of processes and participant frameworks of decision-making with regard to language support within these institutions. Consequently, a qualitative survey was set up focusing on three selected geographic regions and, within these regions, on four domains of public service (health, education, public administration and employment assistance). Respondents were both institutional end users and immigrants. The results reveal a lack of national and local organizational policy and explicit procedures in the allocation of language support resources. This lack contributes to inequality in foreign language users’ access to the services of public institutions. It is recommended that a self-reflective framework be introduced for regulating access to a more systematic use of community interpreting alongside other instruments or strategies for bridging language barriers. Such a framework should be tailored to the needs of the institution’s clients and to domain-specific and local needs of the institution. It should also include the relative availability of other adequate instruments for bridging language barriers

Integrated children’s services: conformity, diversity and managing the market: sharing our experience, practitioner-led research 2008-2009

This report is part of CWDC’s Practitioner-Led Research (PLR) programme. Now in its third year, the programme gives practitioners the opportunity to explore, describe and evaluate ways in which services are currently being delivered within the children’s workforce. Working alongside mentors from Making Research Count (MRC), practitioners design and conduct their own small-scale research and then produce a report which is centred around the delivery of Integrated Working

Special educational needs and disability : Understanding local variation in prevalence, service provision and support

There is a growing recognition of the variation between local authorities in the proportions of children with SEN, the apparent composition of these groups, and the nature and quality of services provided to support them. Local area data collected on children with SEN, particularly the termly School Census and the annual SEN2 return by local authorities, show differences in the number of children with SEN, the nature of their recorded conditions and the Code of Practice level of support they are receiving. This variation was highlighted by the House of Commons Education and Skills Select Committee which commented on a ‘postcode lottery’ or a ‘lottery of provision’, and reports by the Audit Commission and Ofsted which also highlighted variation in provision and standards

Strengthening Cultural Competency in California's Domestic Violence Field for High-Need, Underserved Populations

In 2012, The Blue Shield of California Foundation (BSCF)'s program area Blue Shield Against Violence (BSAV) launched a project called "Strengthening Cultural Competency in California's Domestic Violence Field for High-Need, Underserved Populations" (BSAV CC) to support and promote promising culturally competent practices within the domestic violence field. BSCF enlisted RDP Consulting (RDP) to manage the $2.6 million initiative and to provide capacitybuilding services, and provided two-year grants to 17 community partners across the state of California. The BSAV CC Project specifically sought to support domestic violence-related outreach to Tribal communities, African Americans, and recent immigrant populations.Social Policy Research Associates (SPR) received a grant from BSCF to support the learning and evaluation of this project. Over the two years of the evaluation, SPR conducted 78 phone interviews with community partners, RDP consultants, project-level evaluators, and field leaders. SPR also conducted one-day visits to 11 programs—visits that included interviews with executive directors, board members, outreach staff, key program partners, and clients. Finally, SPR attended project convenings and events, reviewed project documentation (e.g., proposals, reports), and administered two rounds of a social networking survey to all community partners. This Final Report highlights the outcomes of the two-year evaluation, at both the organizational and field levels

The client-oriented model of cultural competence in healthcare organizations

The paper aims to propose a new model of cultural competence in health organizations based on the paradigm of client orientation. Starting from a literature review, this study takes inspiration from dimensions that characterize the cultural competence of health organizations, and re-articulates them in more detail by applying a client orientation view. The resulting framework is articulated into six dimensions (formal references; procedures and practices; cultural competences of human resources; cultural orientation toward client; partnership with community; and self-assessment) that define the ability of a health organization to achieve its mission, acknowledging, understanding, and valorizing cultural differences of internal clients (staff) and external clients (consumers). This study makes an effort to address the paucity of studies linking approaches to managing cultural diversity in health organizations with cultural competence within the framework of client orientation

Consumer Cooperatives: An Alternative Institutional Model for Delivery of Urban Water Supply and Sanitation Services?

This paper describes the essential characteristics of consumer cooperatives engaged in the provision of basic services and discusses their applicability as a model for water supply and sanitation service provision in urban areas. A cooperative is an autonomous association of persons united voluntarily to meet their common economic, social, and cultural needs and aspirations through a jointly-owned and democratically-controlled enterprise. The paper focuses on system-wide urban water supply cooperatives and it is thus not concerned with urban or peri-urban cooperatives that depend on either boreholes or bulk purchases of water from a utility for distribution, nor does it refer to rural water supply cooperatives that are generally small. After a general overview of cooperatives and a discussion of the main characteristics of utility cooperatives, the paper reviews the case of SAGUAPAC, a successful urban WSS cooperative in Bolivia, from which it draws some conclusions in the form of a preliminary assessment of cooperatives as a model for delivery of urban water supply and sanitation (WSS) services

One Size Does Not Fit All: Meeting the Health Care Needs of Diverse Populations

Proposes a framework for meeting patients' cultural and linguistic needs: policies and procedures that support cultural competence, data collection, population-tailored services, and internal and external collaborations. Includes a self-assessment tool