Measuring Factors That Influence the Success of E-government Initiatives

The success of e-government initiatives is contingent upon its citizens \u27 willingness to use the services. Citizens are more likely to use e-government services if they believe that they get better value than from the conventional government services. Understanding how citizens value e-government services is critical to the success of these initiatives. This study utilizes two concepts from the field of decision analysis. These are mean-ends chains and value-focused thinking. The research that follows describes the development of a model to identify factors that influence value judgments of citizens. Based on the data of 21 0 responses from e-government service users, two instruments were developed to measure perceived e-government value. They were means objectives and fundamental objectives. What is important to e-government users are the fundamental objectives. Means objectives help to achieve the fundamental objectives. The study results suggested a 4-factor 20-item instrument that measures means objectives in terms of public trust, information access, public accessibility, and quality of services. The results also suggested a 4-factor 18-item instrument that measures fundamental objectives in terms of time savings, efficiency of service, service to citizen, and social awareness. The study also showed evidence of content validity, construct validity, and reliability

Value Assessment of IS/IT Service Provision Within Organizations

This paper presents a means-ends objectives network that can be useful in assessing value of IS/IT service provision in organizations. This network is developed following Keeney’s (1992) method of value focused thinking. This paper also highlights the importance of engaging in value focused thinking by presenting step by step application of the concept. A total of 71 interviews were completed; the preliminary analysis recognizes two areas where adequate consideration of value propositions will help in improving IS/IT service provision. Currently, an instrument is under development using this framework for more generalizable results. Such an assessment will help in remedying the bottlenecks, if any, in improving the competence of the IS/IT functional unit