Developing a supply chain framework for omni-channel presence: retailer omni-channel knowledge framework

Confidential until 18. May 201

Best Practices in Omnichannel Customer Experience Design for Luxury Retail Consumers

This thesis will investigate how luxury brands create a unique shopping experience through omnichannel integration. With continuous improvements in technology, consumers have a variety of ways to view products and complete transactions. These omnichannel offerings provide shoppers with a seamless retail experience. However, tension arises when luxury brands try to implement omnichannel strategies. This is because omnichannel typically increases brand availability, or the perception of it (Kapferer et. al. 2012). The focus of this thesis will be on three brands: Burberry, Hermès, and Chanel and how they utilize omnichannel integration to enhance the shopping experience all while trying to maintain a certain level of exclusivity. A unique framework is utilized to analyze their strategies, investigating whether their omnichannel initiatives enhance the dream factor or facilitate sales.https://deepblue.lib.umich.edu/bitstream/2027.42/155359/1/Grace Drettmann_Written Report.pd

Omni-channel logistics : state of the art

This book is the result of a first-time cooperation between the Association of Logistics Designers (VLO) and the European Supply Chain Forum (eSCF) – both closely related to university and having knowledge sharing as its focal points. It contains chapters that combine university professors or researchers from eSCF with logistics designers from VLO.Omni-channel logistics is becoming more and more the buzzword in the logistics and supply chain world. Both online and offline retail companies see it as a way to broaden their offering to customers.The key question is how this is happening and how the relevant supply processes need to be adapted to handle this omni-channel thinking.This book gives an interesting overview of the current state-of-the-art in the literature and practice related to omni-channel logistics. All relevant decision problems are reviewed and discussed in detail. Clearly, the world is changing as we speak. Nevertheless, we aimed to give a complete overview of the current evolution. A number of real-life cases are offered and discussed, as suchcomplementing the academic literature. We are indebted to 17 more authors from both our associations that have put effort into establishing a logistics designer’s view on omni-channel logistics

Omni-channel logistics : state of the art

This book is the result of a first-time cooperation between the Association of Logistics Designers (VLO) and the European Supply Chain Forum (eSCF) – both closely related to university and having knowledge sharing as its focal points. It contains chapters that combine university professors or researchers from eSCF with logistics designers from VLO.Omni-channel logistics is becoming more and more the buzzword in the logistics and supply chain world. Both online and offline retail companies see it as a way to broaden their offering to customers.The key question is how this is happening and how the relevant supply processes need to be adapted to handle this omni-channel thinking.This book gives an interesting overview of the current state-of-the-art in the literature and practice related to omni-channel logistics. All relevant decision problems are reviewed and discussed in detail. Clearly, the world is changing as we speak. Nevertheless, we aimed to give a complete overview of the current evolution. A number of real-life cases are offered and discussed, as suchcomplementing the academic literature. We are indebted to 17 more authors from both our associations that have put effort into establishing a logistics designer’s view on omni-channel logistics

History, Features, Challenges, and Critical Success Factors of Enterprise Resource Planning (ERP) in The Era of Industry 4.0

ERP has been adopting newer features over the last several decades and shaping global businesses with the advent of newer technologies. This research article uses a state-of-the-art review method with the purpose to review and synthesize the latest information on the possible integration of potential Industry 4.0 technologies into the future development of ERP. Different software that contributed to the development of the existing ERP is found to be Material Requirement Planning (MRP), Manufacturing Resource Planning (MRPII), and Computer Integrated Manufacturing (CIM). Potential disruptive Industry 4.0 technologies that are featured to be integrated into future ERP are artificial intelligence, business intelligence, the internet of things, big data, blockchain technology, and omnichannel strategy. Notable Critical Success Factors of ERP have been reported to be top management support, project team, IT infrastructure, communication, skilled staff, training & education, and monitoring & evaluation. Moreover, cybersecurity has been found to be the most challenging issue to overcome in future versions of ERP. This review article could help future ERP researchers and respective stakeholders contribute to integrating newer features in future versions of ERP

History, Features, Challenges and Critical Success Factors of ERP in the ERA of Industry 4.0

This paper uses a state-of-the-art review system with a purpose to review and synthesize the latest information on the possible integration of potential disruptive technologies into the future development of ERP. Different software, such as Material Requirement Planning (MRP), Manufacturing Resource Planning (MRPII), and Computer Integrated Manufacturing (CIM) have been found to be the base of existing versions of ERP. Potential disruptive Industry 4.0 technologies that can be integrated into ERP are found to be artificial intelligence, business intelligence, internet of things, big data, blockchain technology, and omnichannel strategy. Notable Critical Success Factors of ERP are top management support, project team, IT infrastructure, communication, skilled staff, training & education, and monitoring & evaluation.  Moreover, cybersecurity has been found to be the most challenging issue to overcome in future versions of ERP. This paper could help the future ERP researchers and respective stakeholders contribute to integrate newer features in the future versions of ERP

History, Features, Challenges and Critical Success Factors of ERP in the ERA of Industry 4.0

This paper uses a state-of-the-art review system with a purpose to review and synthesize the latest information on the possible integration of potential disruptive technologies into the future development of ERP. Different software, such as Material Requirement Planning (MRP), Manufacturing Resource Planning (MRPII), and Computer Integrated Manufacturing (CIM) have been found to be the base of existing versions of ERP. Potential disruptive Industry 4.0 technologies that can be integrated into ERP are found to be artificial intelligence, business intelligence, internet of things, big data, blockchain technology, and omnichannel strategy. Notable Critical Success Factors of ERP are top management support, project team, IT infrastructure, communication, skilled staff, training & education, and monitoring & evaluation.  Moreover, cybersecurity has been found to be the most challenging issue to overcome in future versions of ERP. This paper could help the future ERP researchers and respective stakeholders contribute to integrate newer features in the future versions of ERP

History, Features, Challenges, and Critical Success Factors of Enterprise Resource Planning (ERP) in The Era of Industry 4.0

ERP has been adopting newer features over the last several decades and shaping global businesses with the advent of newer technologies. This research article uses a state-of-the-art review method with the purpose to review and synthesize the latest information on the possible integration of potential Industry 4.0 technologies into the future development of ERP. Different software that contributed to the development of the existing ERP is found to be Material Requirement Planning (MRP), Manufacturing Resource Planning (MRPII), and Computer Integrated Manufacturing (CIM). Potential disruptive Industry 4.0 technologies that are featured to be integrated into future ERP are artificial intelligence, business intelligence, the internet of things, big data, blockchain technology, and omnichannel strategy. Notable Critical Success Factors of ERP have been reported to be top management support, project team, IT infrastructure, communication, skilled staff, training & education, and monitoring & evaluation. Moreover, cybersecurity has been found to be the most challenging issue to overcome in future versions of ERP. This review article could help future ERP researchers and respective stakeholders contribute to integrating newer features in future versions of ERP

Omnichannel quality: the new imperative of purchase intention among fashion retail market

The challenge for the new normal era lies in the changing habits of fashion retail consumers after the COVID-19 pandemic. This study investigates how omnichannel service quality influences consumer purchase intention for fashion products in the post-pandemic era. The research method used was verification, with 400 retail fashion SME consumers in Indonesia as respondents during the pandemic. Path analysis was employed as the data analysis technique. The results indicate that the level of omnichannel service quality has a significant impact on purchase intention among fashion retail consumers. Additionally, this study contributes to understanding the dimensions of omnichannel retailing service quality that positively influence purchase intention

An analysis of current supply chain best practices in the retail industry with case studies of Wal-Mart and Amazon.com

Thesis (M. Eng. in Logistics)--Massachusetts Institute of Technology, Engineering Systems Division, 2005.Includes bibliographical references (leaves 184-188).In support of the Supply Chain 2020 Project at MIT, this thesis identifies current best practices in retail industry supply chains, with a specific focus on mass merchandising and Internet retailing. Using a survey of current literature for context and industry expert interviews, this thesis assesses the current state of the retail industry and analyzes case studies of Wal-Mart and Amazon.com to illustrate retail supply chain best practices. Topics covered in each case study include supply chain strategy and business strategy linkage, operating models, supply chain design, replenishment and distribution processes, and ongoing supply chain improvement initiatives. Wal-Mart and Amazon.com are found to have very different supply chains in terms of structure and processes, based on their different operating models. However, there are many supply chain themes that are common among the two companies. Both case study companies have supply chain strategies, designs, and processes that clearly support their business strategies. Additionally, these companies tailor processes to fit specific product and demand profiles, collaborate extensively with supply chain partners, invest significantly in information technology, focus on operational efficiency, and leverage scale to facilitate competitive advantage through supply chain management. Based on the common and unique aspects of Wal- Mart and Amazon.com's supply chains, we provide recommendations for the potential transferability of Wal-Mart and Amazon.com practices within the retail industry and to other industries.by Colby Ronald Chiles and Marguarette Thi Dau.M.Eng.in Logistic