Around the table: Are multiple-touch surfaces better than single-touch for children's collaborative interactions?

This paper presents a classroom study that investigated the potential of using touch tabletop technology to support children's collaborative learning interactions. Children aged 7-10 worked in groups of three on a collaborative planning task in which they designed a seating plan for their classroom. In the single-touch condition, the tabletop surface allowed only one child to interact with the digital content at a time. In the multiple-touch condition, the children could interact with the digital content simultaneously. Results showed that touch condition did not affect the frequency or equity of interactions, but did influence the nature of children's discussion. In the multiple-touch condition, children talked more about the task; in the single-touch condition, they talked more about turn taking. We also report age and gender differences

Teaming at a Distance: The Work Experience on Global Virtual Teams

Global Virtual Teams (GVTs) enable organizations to become more flexible, and to adapt and react to turbulent, complex and dynamic environments. These teams span boundaries such as space, time, and geography, working collaboratively to achieve a shared purpose. Due to their reliance on technology for communication, knowledge sharing, and project management, structural and nonstructural components of their design must exist to enable these teams to exist and flourish at the edge of innovation. The human experience of working in virtual teams remains insufficiently observed, yet crucial to their sustainability. This dissertation study employed an exploratory sequential mixed methods design to provide insights into the experience of working as a member or leader on a GVT. In phase one, a theoretical framework was developed to identify themes and sub-themes that emerged from 21 interviews with GVT practitioners from seven nations and multiple time zones across many sectors. The data revealed that experiences of working on a GVT are best expressed by four major themes: team design (both structural and nonstructural) components, cross-cultural communication, human dynamics, and technology. One meta-theme emerged, adaptability, which is well supported by the chosen guiding theoretical framework, adaptive structuration theory (AST), as well as extant research. The results of phase one informed development of a survey instrument; a pilot test of this instrument showed promise for future validation of a scale that accurately depicts the experiences of working on a GVT. The current findings support practical applications toward better understanding team functioning, essential human needs, and best practices for team awareness and functioning. This dissertation is available in open access at AURA: Antioch University Repository and Archive, http://aura.antioch.edu/and OhioLINK ETD Center, https://etd.ohiolink.edu/

Studying the Effect of Delay on Group Performance in Collaborative Editing

International audienceReal-time collaborative editing systems such as Google Drive are increasingly common. However, no prior work questioned the maximum acceptable delay for real-time collaboration or the efficacy of com-pensatory strategies. In this study we examine the performance conse-quences of simulated network delay on an artificial collaborative doc-ument editing task with a time constant and metrics for process and outcome suitable for experimental study. Results suggest that strategy influences task outcome at least as much as delay in the distribution of work in progress. However, a paradoxical interaction between delay and strategy emerged, in which the more generally effective, but highly coupled strategy was also more sensitive to delay

The Impact of Shared and Personal Devices on Collaborative Process and Performance

On a daily basis humans interact with an increasing variety of personal electronic devices, ranging from laptops, tablets, smartphones, and e-readers to shared devices such as projected displays and interactive, digital tabletops. An emerging area of study focuses on understanding how these devices can be used together to support collaborative work. Where prior research has shown benefits of devices used individually, there is currently a lack of understanding of how devices should be used in conjunction to optimize a group's performance. In particular, the research presented in this dissertation combines qualitative and quantitative analyses of group work in three empirical studies to link the use of shared and personal devices to changes in group performance and process. In the first study, participants performed an optimization task with either a single, shared projected display or with the shared, projected display and personal laptops. Analyses of study data indicated that when personal displays were present, group performance was improved for the optimization task ($p = 0.025$). However, personal devices also reduced a group's ability to coordinate ($p = 0.016$). Additionally, when personal devices were present, individuals primarily used those devices instead of dividing time between their laptops and the shared display. To further investigate the support that shared displays provide groups, and in particular, how shared displays might support group work in multi-display settings, a follow-up study was conducted. The second study investigated how two different types of shared displays supported group work. In particular, shared workspaces, which allowed multiple users to simultaneously interact with shared content, and status displays, which provided awareness of the overall problem state to groups, were investigated. While no significant impact on group performance was observed between the two shared display types, qualitative analysis of groups working in these conditions provided insight into how the displays supported collaborative activities. Shared workspace displays provided a visual reference that aided individuals in grounding communication with their collaborators. On the other hand, status displays enabled the monitoring of a group's overall task progress. Regardless of which display was present, an individual's gaze and body position relative to the shared display supported the synchronization of group activities. Finally, where the previous two studies identified collaborative activities that were supported by the use of shared and personal displays, the experimental task performed by participants did not explore the transfer of task materials between shared and personal devices or alternative personal and shared devices. The third study addressed these limitations through the adoption of a new experimental task that enabled the exploration of how the manipulation of task artefacts supported collaborative activities, and alternative shared and personal devices in the form of interactive digital tabletops and tablet computers. In particular, the third study compared how personal and shared displays supported sensemaking groups working under three conditions: with shared, digital tables, with shared digital tables plus personal tablets, and with only personal tablets. Quantitative analyses revealed that the presence of the shared, digital tabletop significantly improved a group's ability to perform the sensemaking task ($p = 0.019$). Further, qualitative analyses revealed that the table supported key sensemaking activities: the prioritization of task materials, the ability to compare data, and the formation of group hypotheses. This dissertation makes four primary contributions to the field of Computer Supported Cooperative Work. First, it identifies cases where the presence of shared and personal displays provide performance benefits to groups, and through qualitative analyses links these performance benefits to group processes. Second, observed uses are grounded in an established process model, and used to identify collaborative activities that are supported by personal and shared devices. Third, equity of participation on shared displays is found to positively correlate ($p = 0.028$), and equity of participation on personal displays is found to negatively correlate ($p = 0.01$) with group performance for sensemaking tasks. Fourth, the method for studying group process and performance based on teamwork and taskwork provides a useful foundation for future studies of collaborative work

A Novel Method for Adaptive Control of Manufacturing Equipment in Cloud Environments

The ability to adaptively control manufacturing equipment, both in local and distributed environments, is becoming increasingly more important for many manufacturing companies. One important reason for this is that manufacturing companies are facing increasing levels of changes, variations and uncertainty, caused by both internal and external factors, which can negatively impact their performance. Frequently changing consumer requirements and market demands usually lead to variations in manufacturing quantities, product design and shorter product life-cycles. Variations in manufacturing capability and functionality, such as equipment breakdowns, missing/worn/broken tools and delays, also contribute to a high level of uncertainty. The result is unpredictable manufacturing system performance, with an increased number of unforeseen events occurring in these systems. Events which are difficult for traditional planning and control systems to satisfactorily manage. For manufacturing scenarios such as these, the use of real-time manufacturing information and intelligence is necessary to enable manufacturing activities to be performed according to actual manufacturing conditions and requirements, and not according to a pre-determined process plan. Therefore, there is a need for an event-driven control approach to facilitate adaptive decision-making and dynamic control capabilities. Another reason driving the move for adaptive control of manufacturing equipment is the trend of increasing globalization, which forces manufacturing industry to focus on more cost-effective manufacturing systems and collaboration within global supply chains and manufacturing networks. Cloud Manufacturing is evolving as a new manufacturing paradigm to match this trend, enabling the mutually advantageous sharing of resources, knowledge and information between distributed companies and manufacturing units. One of the crucial objectives for Cloud Manufacturing is the coordinated planning, control and execution of discrete manufacturing operations in collaborative and networked environments. Therefore, there is also a need that such an event-driven control approach supports the control of distributed manufacturing equipment. The aim of this research study is to define and verify a novel and comprehensive method for adaptive control of manufacturing equipment in cloud environments. The presented research follows the Design Science Research methodology. From a review of research literature, problems regarding adaptive manufacturing equipment control have been identified. A control approach, building on a structure of event-driven Manufacturing Feature Function Blocks, supported by an Information Framework, has been formulated. The Function Block structure is constructed to generate real-time control instructions, triggered by events from the manufacturing environment. The Information Framework uses the concept of Ontologies and The Semantic Web to enable description and matching of manufacturing resource capabilities and manufacturing task requests in distributed environments, e.g. within Cloud Manufacturing. The suggested control approach has been designed and instantiated, implemented as prototype systems for both local and distributed manufacturing scenarios, in both real and virtual applications. In these systems, event-driven Assembly Feature Function Blocks for adaptive control of robotic assembly tasks have been used to demonstrate the applicability of the control approach. The utility and performance of these prototype systems have been tested, verified and evaluated for different assembly scenarios. The proposed control approach has many promising characteristics for use within both local and distributed environments, such as cloud environments. The biggest advantage compared to traditional control is that the required control is created at run-time according to actual manufacturing conditions. The biggest obstacle for being applicable to its full extent is manufacturing equipment controlled by proprietary control systems, with native control languages. To take the full advantage of the IEC Function Block control approach, controllers which can interface, interpret and execute these Function Blocks directly, are necessary

Unique Library Partnerships: A Comparative Case Study

This study describes interviews of staff members at two library-nonprofit collaborative institutions. The comparative case study of Charlotte's ImaginOn and Greensboro's Hemphill Branch Library was conducted to determine if there were common problems, solutions, and recommendations related to unique library partnerships. Five employees of each library were questioned on a variety of elements regarding the development and operation of either ImaginOn or Hemphill. Results show the large differences between the two entities, but also suggest potential recommendations for integrated partnerships between libraries and nonprofit organizations

Aplicação de SAFe® a um Projecto de Manutenção de Aviões

Maintenance, repair and overhaul (MRO) operations have a great impact on the life cycle of an aircraft (A/C). MROs organizations address various challenges on planning activities to ensure the maximum reliability of an A/C, given the amount of unscheduled maintenance. Subcontracting MRO activities by airline companies, has been continuously increasing as an alternative of performing the heavy maintenance themselves, adding a constraint on this type of industries which is to manage the customer demands. Considering the main issues, it is required to select the most suitable approach to plan and manage A/C maintenance projects. Agile Project Management (PM) could be a solution to overcome the main difficulties in this sector, managing the uncertainty throughout the project, providing customer visibility and control over the service. This work arises in a real-life case of a subcontracted MRO program in a multinational A/C manufacture enterprise, which also suffers from significant challenges of planning and managing maintenance activities throughout the project life cycle. The program has experimented agile methodologies that revealed a positive impact. In order to the whole program embrace agility and overcome the identified main problems, it was proposed the usage of an elaborate and well-defined agile framework. Scaled Agile Framework for enterprises (SAFe®) is an online knowledge base that implements diverse agile techniques to support businesses, develop and deliver solutions, achieving business agility. As SAFe® was mainly developed for software industries, due to the characteristics of the project and the type of industry where it is inserted, the application of this framework needed to be customized. Accordingly to the particularities of the project, the most suitable PM approach is a hybrid approach, where initially the scope of the project is delineated, with a contingency plan, supported by SAFe® to manage the issues that arise throughout the project. The agile methodologies allow customer centred attention, more communication channels, and by iterating over the product, planning the unscheduled work focusing on high priority tasks. Lastly, a framework in the core of the appearance of the issues was developed, to define the interconnection between the whole SAFe® concepts and to provide an extended view of how the project will progress with the new approach.As operações de manutenção, reparação e revisão produzem grande impacto no ciclo de vida de uma aeronave. As organizações que operam neste setor enfrentam vários desafios no planeamento das atividades que garantem a máxima confiabilidade de uma aeronave, dada a quantidade de manutenção não programada. A subcontratação deste tipo de atividades, por parte das companhias aéreas, tem crescido continuamente como uma alternativa à realização da própria manutenção pesada, adicionando um constrangimento para este tipo de indústrias: gerir as exigências dos clientes. Considerando os principais problemas, é necessário selecionar a abordagem mais adequada para planear e gerir projetos de manutenção de aviões. A gestão ágil de projetos poderá ser uma solução para superar as principais dificuldades deste setor, gerindo as incertezas ao longo do projeto, proporcionando visibilidade ao cliente e controlo sobre o serviço. Este trabalho surge num caso real de um programa subcontratado numa empresa multinacional de fabrico de aviões, que também sofre de desafios significativos no planeamento e gestão de atividades de manutenção ao longo do ciclo de vida do projeto. O programa experienciou metodologias ágeis que revelaram um impacto positivo. Para que todo o programa adote a agilidade e supere os principais problemas identificados, foi proposto o uso de uma elaborada e bem definida estrutura ágil. O Scaled Agile Framework para empresas é uma base de conhecimento online que implementa diversas técnicas ágeis para apoiar as empresas no desenvolvimento e entrega de soluções, alcançando a agilidade nos negócios. O SAFe® foi desenvolvido principalmente para indústrias de software, devido às características do projeto e ao tipo de indústria em que está inserido, a aplicação desta estrutura necessitou de ser personalizada. De acordo com as particularidades do projeto, a abordagem de gestão de projetos mais adequada é uma abordagem híbrida, onde inicialmente o projeto é delineado, com um plano de contingência, apoiado pelo SAFe® para gerenciar os problemas que surgem ao longo do projeto. As metodologias ágeis permitem centrar a atenção no cliente, mais canais de comunicação e, ao iterar sobre o produto, planear o trabalho não programado com foco em tarefas de alta prioridade. Por fim, foi desenvolvido um framework no cerne do surgimento dos problemas, de forma a definir as interligações entre todos os conceitos do SAFe® e fornecer uma visão ampliada de como o projeto irá progredir com a nova abordagem

INTEGRATING BEHAVIORAL HEALTH INTO PEDIATRIC DEPARTMENTS AT A PRIMARY CARE ORGANIZATION, AND RESPONDING TO NEW NEEDS DURING THE COVID-19 PANDEMIC: A PROGRAM EVALUATION AND ITS CHALLENGES

It is estimated that 14 million, or 21% of children residing in the United States meet diagnostic criteria for a mental health and/or substance use disorder (American Academy of Pediatrics, 2016) } id= 2086950881 \u3e(American Academy of Pediatrics, 2016). Additionally, 16% of children and adolescents have impaired mental health functioning that does not meet criteria for a mental health disorder. Unfortunately, approximately 75% to 85% of children with behavioral health concerns do not receive mental health specialty services, and many of them do not receive any treatment at all. Limited resources and long wait times for services are among the many barriers to Behavioral Health care for this population. In addition to quality of life issues, untreated child mental health disorders have profound societal economic consequences. This study set out to evaluate a pilot project that integrates Behavioral Health (BH) care into pediatric departments at a large multi-site, multispecialty primary care organization as a strategy for reducing wait times for child BH services and improving patient outcomes. Data started to be collected and some preliminary findings were obtained but the program did not reach its planned endpoint. In March of 2020 operations at the primary care organization were severely disrupted by an organizational and financial crisis caused by the necessary safety precautions designed to reduce the spread of infection during the onset of the Covid-19 pandemic. Behavioral Health care at the organization subsequently shifted to a telehealth platform. The in-person pilot program was terminated and reorganized into two new telehealth programs with the same goal of increasing access to BH care by reducing wait times for services. The first of these programs called the Pediatric Behavioral Health Covid Response (PBHCR) team was designed to address the emerging urgent child mental health needs caused by the pandemic. The second program called The Virtual Integration Program was designed to provide general BH care to children. Data for the new pilot program is incomplete, but preliminary results indicate that wait times and no show rates were reduced, and pediatric providers and their patients generally found the program helpful. The Virtual Integration Program was not evaluated. An exploration of operational data for the PBHCR program found that the use of a single session and psychoeducation in the form of Tip Sheets may be an effective strategy for increasing access to child behavioral health care