Using a Case Study to Test the Role of Three Key Social Enablers in ERP Implementation

The literature indicates that three key social enablers—strong and committed leadership, open and honest communication, and a balanced and empowered implementation team—are necessary conditions/precursors for successful ERP implementation. In a longitudinal positivist case study, we find that, while all three enablers may contribute to ERP implementation success, only strong and committed leadership can be empirically established as a necessary condition. This presents a challenge to future ERP researchers for resolving apparent contradictions between the existing literature and the results of our analysis, and for investigating the nature of interactions among the leadership, communication, and team characteristics

How do supply chain management and information systems practices influence operational performance?:Evidence from emerging country SMEs

This study first provides a comparative analysis of the impact of supply chain management (SCM) and information systems (IS) practices on operational performance (OPER) of small- and medium-sized enterprises (SMEs) operating in two neighbouring emerging country markets of Turkey and Bulgaria. Then, we investigate moderating effects of both SCM–IS-linked enablers and inhibitors on the links between SCM and IS practices and OPER of SMEs. To this end, we first empirically identify the underlying dimensions of SCM and IS practices, and SCM–IS-related enabling and inhibiting factors. Second, a series of regression analyses are undertaken to estimate the impact of the study's constructs on OPER of SMEs. The results are discussed comparatively within the contexts of both Turkish and Bulgarian SMEs and beyond. The study makes a significant contribution to the extant literature through obtaining and analysing cross-national survey data of SCM and IS practices in emerging country markets

The Knowledge Application and Utilization Framework Applied to Defense COTS: A Research Synthesis for Outsourced Innovation

Purpose -- Militaries of developing nations face increasing budget pressures, high operations tempo, a blitzing pace of technology, and adversaries that often meet or beat government capabilities using commercial off-the-shelf (COTS) technologies. The adoption of COTS products into defense acquisitions has been offered to help meet these challenges by essentially outsourcing new product development and innovation. This research summarizes extant research to develop a framework for managing the innovative and knowledge flows. Design/Methodology/Approach – A literature review of 62 sources was conducted with the objectives of identifying antecedents (barriers and facilitators) and consequences of COTS adoption. Findings – The DoD COTS literature predominantly consists of industry case studies, and there’s a strong need for further academically rigorous study. Extant rigorous research implicates the importance of the role of knowledge management to government innovative thinking that relies heavily on commercial suppliers. Research Limitations/Implications – Extant academically rigorous studies tend to depend on measures derived from work in information systems research, relying on user satisfaction as the outcome. Our findings indicate that user satisfaction has no relationship to COTS success; technically complex governmental purchases may be too distant from users or may have socio-economic goals that supersede user satisfaction. The knowledge acquisition and utilization framework worked well to explain the innovative process in COTS. Practical Implications – Where past research in the commercial context found technological knowledge to outweigh market knowledge in terms of importance, our research found the opposite. Managers either in government or marketing to government should be aware of the importance of market knowledge for defense COTS innovation, especially for commercial companies that work as system integrators. Originality/Value – From the literature emerged a framework of COTS product usage and a scale to measure COTS product appropriateness that should help to guide COTS product adoption decisions and to help manage COTS product implementations ex post

The fundamental challenge: human and organisational factors in an ERP implementation

Organisations encounter obstacles when implementing ERP systems. This paper intends to explore some of the problems that occur throughout the implementation of an ERP system. Using a combination of the work of Markus et al (2001) and Kim et al (2005), a framework is constructed of Human and Organisational and Technical problems in ERP Implementations during the project phase. Drawing on empirical evidences from a UK furniture manufacturer, this study then discusses and analyses each problem identified in the framework and its affect on the implementation of their ERP system. The findings of this paper reveal that the fundamental challenge of ERP implementation is not technology but organisational and human problems, which, if not properly comprehended and addressed, can lead to ERP failure. Understanding that organisational and human issues are extremely important will encourage practitioners to address these problems and succeed in their ERP system implementations

Development of a lean principles framework for ERP implementation process

The aim of this research is to develop a novel framework based on lean principles and tools to be exploited in managing ERP implementation processes in order to enhance the overall success rate of the implementation project, which in turn minimises cost and time overruns. The framework consists of three stages built in a logical sequence taking into consideration the requirements of ERP projects implementations and the lean transformation principles. The first stage starts with an assessment model to measure the organisational readiness for implementing ERP system using leanness assessment approach. The second stage of the framework introduces the use of the Obeya lean tool along with a change management model to help visualize and streamlining the process of ERP implementation. In the final stage, a value stream mapping technique is used to identify potential waste occurrence and eliminate non-value adding activities from the process. As a result, a new eight stages ERP implementation process is developed and presented with descriptions on the activities encompassed in each stage. A research methodology consisting of four major phases was employed to attain the targeted objectives of the research; beginning with project initiation and contextual definition followed by data collection and field study. The data acquired from the previous two phases were used to conduct a thorough analysis from which key findings were drawn and used in the creative development of the readiness assessment model and the framework. Finally, elementary aspects of the framework were put to scrutiny through live case studies and professional expert judgement. The author made use of both qualitative and quantitative research measures. A validation for the ERP readiness assessment model is conducted initially on three case studies, and then the whole framework is validated through two other case studies and experts’ judgments. The results and overall feedback reflected a high level of acceptance of the framework structure and approach. The novel framework has the capability to improve the ERP implementation process providing it is utilised fully. It helps organisation to successfully deliver ERP systems on time, on budget, and with the required functionalities with high-level of acceptance from all stakeholders

Extending the IS-Impact model into the higher education sector

The study addresses known limitations of what may be the most important dependent variable in Information Systems (IS) research; IS-Success or IS-Impact. The study is expected to force a deeper understanding of the broad notions of IS success and impact. The aims of the research are to: (1) enhance the robustness and minimize limitations of the IS-Impact model, and (2) introduce and operationalise a more rigorously validated IS Impact measurement model to Universities, as a reliable model for evaluating different Administrative Systems. In extending and further generalizing the IS-Impact model, the study will address contemporary validation issues

Correlating Architecture Maturity and Enterprise Systems Usage Maturity to Improve Business/IT Alignment

This paper compares concepts of maturity models in the areas of Enterprise Architecture and Enterprise Systems Usage. We investigate whether these concepts correlate, overlap and explain each other. The two maturity models are applied in a case study. We conclude that although it is possible to fully relate constructs from both kinds of models, having a mature architecture function in a company does not imply a high Enterprise Systems Usage maturity

The AST View of ES Knowledge Management: Insights from World\u27s Fastest SAP R/3 Implementation

Organizations invest substantial resources in Enterprise Systems (ES) expecting positive outcomes for the organization. Implementing an ES is a lengthy-costly undertaking, with general upheaval for many of the organizations. Many organizations therefore are seriously considering rapid implementations of ES to reduce related resources. A rapid ES implementation requires effective management of knowledge (KM) as the extent of the engagement of external and internal parties (consultants and vendors with the client) is limited. This research paper introduces a theoretical model to assess the impact of KM in a rapid implementation of SAP R/3 that had completed in a record time of three weeks. Using the Adaptive Structuration Theory (AST) this paper proposes a theoretical model 1) to identify the KM enablers and KM strategies of an rapid ES implementation that facilitate knowledge creation, retention and transfer and 2) to determine the importance of knowledge transfer modes in a rapid ES implementation

Factors impacting knowledge transfer success in information systems outsourcing

Despite increased research interest on knowledge transfer in information systems (IS) outsourcing, the field still lacks sound and holistic understanding of the key factors influencing knowledge transfer success. The present paper attempts to provide a synthesis of existing theoretical perspectives and empirical findings related to the factors that facilitate or hamper knowledge transfer success in IS outsourcing. The data collection method is discussed and the key findings are presented. Conclusion is drawn and further research is suggested