Towards run-time monitoring of web services conformance to business-level agreements

Web service behaviour is currently specified in a mixture of ways, often using methods that are only partially complete. These range from static functional specifications, based on interfaces in WSDL and preconditions in RIF, to business process simulations using executable process-based models such as BPEL, to detailed quality of service (QoS) agreements laid down in a service level agreement (SLA). This paper recognises that something similar to a SLA is required at the higher business level to govern the contract between service producers, brokers and consumers. We call this a business level agreement (BLA) and within this framework, seek to unify disparate aspects of functional specification, QoS and run-time verification. We propose that the method for validating a web service with respect to its advertised BLA should be based on run-time service monitoring. This is a position paper towards defining these goals

Privacy Management Contracts And Economics, Using Service Level Agreements (Sla)

Recognizing the importance of privacy management as a business process and a business support process, this paper proposes the use of service level agreements around privacy features, including qualitative and quantitative ones. It also casts privacy management into a business perspective with benefits and costs to either party in a process

Robust execution of service workflows using redundancy and advance reservations

In this paper, we develop a novel algorithm that allows service consumers to execute business processes (or workflows) of interdependent services in a dependable manner within tight time-constraints. In particular, we consider large inter-organisational service-oriented systems, where services are offered by external organisations that demand financial remuneration and where their use has to be negotiated in advance using explicit service-level agreements (as is common in Grids and cloud computing). Here, different providers often offer the same type of service at varying levels of quality and price. Furthermore, some providers may be less trustworthy than others, possibly failing to meet their agreements. To control this unreliability and ensure end-to-end dependability while maximising the profit obtained from completing a business process, our algorithm automatically selects the most suitable providers. Moreover, unlike existing work, it reasons about the dependability properties of a workflow, and it controls these by using service redundancy for critical tasks and by planning for contingencies. Finally, our algorithm reserves services for only parts of its workflow at any time, in order to retain flexibility when failures occur. We show empirically that our algorithm consistently outperforms existing approaches, achieving up to a 35-fold increase in profit and successfully completing most workflows, even when the majority of providers fail

Precise service level agreements

SLAng is an XML language for defining service level agreements, the part of a contract between the client and provider of an Internet service that describes the quality attributes that the service is required to possess. We define the semantics of SLAng precisely by modelling the syntax of the language in UML, then embedding the language model in an environmental model that describes the structure and behaviour of services. The presence of SLAng elements imposes behavioural constraints on service elements, and the precise definition of these constraints using OCL constitutes the semantic description of the language. We use the semantics to define a notion of SLA compatibility, and an extension to UML that enables the modelling of service situations as a precursor to analysis, implementation and provisioning activities