A method for identifying communication breakdowns in user-interfaces

Businesses are increasingly communicating with their customers via web-based interfaces. However, users are experiencing a lack of guidance and support in the communication of these often complex services. This paper proposes a method for identifying where and why there is a breakdown in communication between the interface and the user. In creating the method, the importance and value of having such a method are considered and discussed, particularly for communication rich interfaces. The method is developed based on the results from user trials with a mortgage application interface using the existing evaluation method. Although the results from piloting the method suggest that it is useful for identifying communication breakdowns within the user-interfaces, more work is required before a definitive method can be produced. As a result of this study it appears that communication breakdowns are related either to the information within an interface or to the process

Pragmatic Ontology Evolution: Reconciling User Requirements and Application Performance

Increasingly, organizations are adopting ontologies to describe their large catalogues of items. These ontologies need to evolve regularly in response to changes in the domain and the emergence of new requirements. An important step of this process is the selection of candidate concepts to include in the new version of the ontology. This operation needs to take into account a variety of factors and in particular reconcile user requirements and application performance. Current ontology evolution methods focus either on ranking concepts according to their relevance or on preserving compatibility with existing applications. However, they do not take in consideration the impact of the ontology evolution process on the performance of computational tasks – e.g., in this work we focus on instance tagging, similarity computation, generation of recommendations, and data clustering. In this paper, we propose the Pragmatic Ontology Evolution (POE) framework, a novel approach for selecting from a group of candidates a set of concepts able to produce a new version of a given ontology that i) is consistent with the a set of user requirements (e.g., max number of concepts in the ontology), ii) is parametrised with respect to a number of dimensions (e.g., topological considerations), and iii) effectively supports relevant computational tasks. Our approach also supports users in navigating the space of possible solutions by showing how certain choices, such as limiting the number of concepts or privileging trendy concepts rather than historical ones, would reflect on the application performance. An evaluation of POE on the real-world scenario of the evolving Springer Nature taxonomy for editorial classification yielded excellent results, demonstrating a significant improvement over alternative approaches

Semantic Tagging on Historical Maps

Tags assigned by users to shared content can be ambiguous. As a possible solution, we propose semantic tagging as a collaborative process in which a user selects and associates Web resources drawn from a knowledge context. We applied this general technique in the specific context of online historical maps and allowed users to annotate and tag them. To study the effects of semantic tagging on tag production, the types and categories of obtained tags, and user task load, we conducted an in-lab within-subject experiment with 24 participants who annotated and tagged two distinct maps. We found that the semantic tagging implementation does not affect these parameters, while providing tagging relationships to well-defined concept definitions. Compared to label-based tagging, our technique also gathers positive and negative tagging relationships. We believe that our findings carry implications for designers who want to adopt semantic tagging in other contexts and systems on the Web.Comment: 10 page

Learning to Hash-tag Videos with Tag2Vec

User-given tags or labels are valuable resources for semantic understanding of visual media such as images and videos. Recently, a new type of labeling mechanism known as hash-tags have become increasingly popular on social media sites. In this paper, we study the problem of generating relevant and useful hash-tags for short video clips. Traditional data-driven approaches for tag enrichment and recommendation use direct visual similarity for label transfer and propagation. We attempt to learn a direct low-cost mapping from video to hash-tags using a two step training process. We first employ a natural language processing (NLP) technique, skip-gram models with neural network training to learn a low-dimensional vector representation of hash-tags (Tag2Vec) using a corpus of 10 million hash-tags. We then train an embedding function to map video features to the low-dimensional Tag2vec space. We learn this embedding for 29 categories of short video clips with hash-tags. A query video without any tag-information can then be directly mapped to the vector space of tags using the learned embedding and relevant tags can be found by performing a simple nearest-neighbor retrieval in the Tag2Vec space. We validate the relevance of the tags suggested by our system qualitatively and quantitatively with a user study

Enriching videos with light semantics

This paper describes an ongoing prototypical framework to annotate and retrieve web videos with light semantics. The proposed framework reuses many existing vocabularies along with a video model. The knowledge is captured from three different information spaces (media content, context, document). We also describe ways to extract the semantic content descriptions from the existing usergenerated content using multiple approaches of linguistic processing and Named Entity Recognition, which are later identified with DBpedia resources to establish meanings for the tags. Finally, the implemented prototype is described with multiple search interfaces and retrieval processes. Evaluation on semantic enrichment shows a considerable (50% of videos) improvement in content description

Semantic modelling of user interests based on cross-folksonomy analysis

The continued increase in Web usage, in particular participation in folksonomies, reveals a trend towards a more dynamic and interactive Web where individuals can organise and share resources. Tagging has emerged as the de-facto standard for the organisation of such resources, providing a versatile and reactive knowledge management mechanism that users find easy to use and understand. It is common nowadays for users to have multiple profiles in various folksonomies, thus distributing their tagging activities. In this paper, we present a method for the automatic consolidation of user profiles across two popular social networking sites, and subsequent semantic modelling of their interests utilising Wikipedia as a multi-domain model. We evaluate how much can be learned from such sites, and in which domains the knowledge acquired is focussed. Results show that far richer interest profiles can be generated for users when multiple tag-clouds are combine

Reason Maintenance - Conceptual Framework

This paper describes the conceptual framework for reason maintenance developed as part of WP2

Sensemaking on the Pragmatic Web: A Hypermedia Discourse Perspective

The complexity of the dilemmas we face on an organizational, societal and global scale forces us into sensemaking activity. We need tools for expressing and contesting perspectives flexible enough for real time use in meetings, structured enough to help manage longer term memory, and powerful enough to filter the complexity of extended deliberation and debate on an organizational or global scale. This has been the motivation for a programme of basic and applied action research into Hypermedia Discourse, which draws on research in hypertext, information visualization, argumentation, modelling, and meeting facilitation. This paper proposes that this strand of work shares a key principle behind the Pragmatic Web concept, namely, the need to take seriously diverse perspectives and the processes of meaning negotiation. Moreover, it is argued that the hypermedia discourse tools described instantiate this principle in practical tools which permit end-user control over modelling approaches in the absence of consensus