Ethical issues relating to the use of the Internet and the implications for managers and business practice

The IT&C industry products are ubiquitous in modern society. However, their specificity led, for a long time, to a so-called “marketing blind-spot” in the IT industry, situation especially evident after the Microsoft devastating success from the early nineties. Microsoft was the first IT company to use large scale marketing techniques, among whom was an obscure (at the time) approach to qualitative marketing research known as “usability testing”. This technique was employed to determine if a user interface was appropriate and comfortable for its intended users. Usability testing adoption in the IT industry generated a wealth of information about how users interacted with IT products, information that is paramount in gaining an upper hand in today’s highly competitive Information Society.Internet, usability, marketing research, website design

Transparent authentication: Utilising heart rate for user authentication

There has been exponential growth in the use of wearable technologies in the last decade with smart watches having a large share of the market. Smart watches were primarily used for health and fitness purposes but recent years have seen a rise in their deployment in other areas. Recent smart watches are fitted with sensors with enhanced functionality and capabilities. For example, some function as standalone device with the ability to create activity logs and transmit data to a secondary device. The capability has contributed to their increased usage in recent years with researchers focusing on their potential. This paper explores the ability to extract physiological data from smart watch technology to achieve user authentication. The approach is suitable not only because of the capacity for data capture but also easy connectivity with other devices - principally the Smartphone. For the purpose of this study, heart rate data is captured and extracted from 30 subjects continually over an hour. While security is the ultimate goal, usability should also be key consideration. Most bioelectrical signals like heart rate are non-stationary time-dependent signals therefore Discrete Wavelet Transform (DWT) is employed. DWT decomposes the bioelectrical signal into n level sub-bands of detail coefficients and approximation coefficients. Biorthogonal Wavelet (bior 4.4) is applied to extract features from the four levels of detail coefficents. Ten statistical features are extracted from each level of the coffecient sub-band. Classification of each sub-band levels are done using a Feedforward neural Network (FF-NN). The 1 st , 2 nd , 3 rd and 4 th levels had an Equal Error Rate (EER) of 17.20%, 18.17%, 20.93% and 21.83% respectively. To improve the EER, fusion of the four level sub-band is applied at the feature level. The proposed fusion showed an improved result over the initial result with an EER of 11.25% As a one-off authentication decision, an 11% EER is not ideal, its use on a continuous basis makes this more than feasible in practice

Software development methods and usability: Perspectives from a survey in the software industry in Norway

This paper investigates the relationship between traditional software development methodologies and usability. The point of departure is the assumption that two important disciplines in software development, one of software development methods (SDMs) and one of usability work, are not integrated in industrial software projects. Building on previous research we investigate two questions; (1) Will software companies generally acknowledge the importance of usability, but not prioritise it in industrial projects? and (2) To what degree are software development methods and usability perceived by practitioners as being integrated? To this end a survey in the Norwegian IT industry was conducted. From a sample of 259 companies we received responses from 78 companies. In response to our first research question, our findings show that although there is a positive bias towards usability, the importance of usability testing is perceived to be much less than that of usability requirements. Given the strong time and cost pressures associated with the software industry, we believe that these results highlight that there is a gap between intention and reality. Regarding our second research question our survey revealed that companies perceive usability and software development methods to be integrated. This is in contrast to earlier research, which, somewhat pessimistically, has argued for the existence of two different cultures, one of software development and one of usability. The findings give hope for the future, in particular because the general use of system development methods are pragmatic and adaptable

The usability of open source software: analysis and prospects

Open source communities have successfully developed many pieces of software although most computer users only use proprietary applications. The usability of open source software is often regarded as one reason for this limited distribution. In this paper we review the existing evidence of the usability of open source software and discuss how the characteristics of open-source development influence usability. We describe how existing human-computer interaction techniques can be used to leverage distributed networked communities, of developers and users, to address issues of usability

File Formats for Data Management Plans

This document describes the tiers of support which Linfield is able to provide for various file formats. For researchers who would like to be able to copy and paste sections from this document for use in their data management plans, please download the version in Microsoft Word, available from the additional files section

Systems development methods and usability in Norway: An industrial perspective

This is the post-print version of the Article. The official published version can be accessed from the link below - Copyright @ 2007 Springer Berlin HeidelbergThis paper investigates the relationship between traditional systems development methodologies and usability, through a survey of 78 Norwegian IT companies. Building on previous research we proposed two hypotheses; (1) that software companies will generally pay lip service to usability, but do not prioritize it in industrial projects, and (2) that systems development methods and usability are perceived as not being integrated. We find support for both hypotheses. Thus, the use of systems development methods is fairly stable, confirming earlier research. Most companies do not use a formal method, and of those who do, the majority use their own method. Generally, the use of methods is rather pragmatic: Companies that do not use formal methods report that they use elements from such methods. Further, companies that use their own method import elements from standardised methods into their own

Evaluating the End-User Experience of Private Browsing Mode

Nowadays, all major web browsers have a private browsing mode. However, the mode's benefits and limitations are not particularly understood. Through the use of survey studies, prior work has found that most users are either unaware of private browsing or do not use it. Further, those who do use private browsing generally have misconceptions about what protection it provides. However, prior work has not investigated \emph{why} users misunderstand the benefits and limitations of private browsing. In this work, we do so by designing and conducting a three-part study: (1) an analytical approach combining cognitive walkthrough and heuristic evaluation to inspect the user interface of private mode in different browsers; (2) a qualitative, interview-based study to explore users' mental models of private browsing and its security goals; (3) a participatory design study to investigate why existing browser disclosures, the in-browser explanations of private browsing mode, do not communicate the security goals of private browsing to users. Participants critiqued the browser disclosures of three web browsers: Brave, Firefox, and Google Chrome, and then designed new ones. We find that the user interface of private mode in different web browsers violates several well-established design guidelines and heuristics. Further, most participants had incorrect mental models of private browsing, influencing their understanding and usage of private mode. Additionally, we find that existing browser disclosures are not only vague, but also misleading. None of the three studied browser disclosures communicates or explains the primary security goal of private browsing. Drawing from the results of our user study, we extract a set of design recommendations that we encourage browser designers to validate, in order to design more effective and informative browser disclosures related to private mode

Usability and open source software.

Open source communities have successfully developed many pieces of software although most computer users only use proprietary applications. The usability of open source software is often regarded as one reason for this limited distribution. In this paper we review the existing evidence of the usability of open source software and discuss how the characteristics of open-source development influence usability. We describe how existing human-computer interaction techniques can be used to leverage distributed networked communities, of developers and users, to address issues of usability

Persistent issues in encryption software: A heuristic and cognitive walkthrough

The support information accompanying security software can be difficult to understand by end-users, who have little knowledge in cyber security. One mechanism for ensuring the integrity and confidentiality of information is encryption software. Unfortunately, software usability issues can hinder an end-user’s capability to properly utilise the security features effectively. To date there has been little research in investigating the usability of encryption software and proposing solutions for improving them. This research paper analysed the usability of encryption software targeting end-users. The research identified several issues that could impede the ability of a novice end-user to adequately utilise the encryption software. A set of proposed recommendations are suggested to improve encryption software which could be empirically verified through further research