Herding Vulnerable Cats: A Statistical Approach to Disentangle Joint Responsibility for Web Security in Shared Hosting

Hosting providers play a key role in fighting web compromise, but their ability to prevent abuse is constrained by the security practices of their own customers. {\em Shared} hosting, offers a unique perspective since customers operate under restricted privileges and providers retain more control over configurations. We present the first empirical analysis of the distribution of web security features and software patching practices in shared hosting providers, the influence of providers on these security practices, and their impact on web compromise rates. We construct provider-level features on the global market for shared hosting -- containing 1,259 providers -- by gathering indicators from 442,684 domains. Exploratory factor analysis of 15 indicators identifies four main latent factors that capture security efforts: content security, webmaster security, web infrastructure security and web application security. We confirm, via a fixed-effect regression model, that providers exert significant influence over the latter two factors, which are both related to the software stack in their hosting environment. Finally, by means of GLM regression analysis of these factors on phishing and malware abuse, we show that the four security and software patching factors explain between 10\% and 19\% of the variance in abuse at providers, after controlling for size. For web-application security for instance, we found that when a provider moves from the bottom 10\% to the best-performing 10\%, it would experience 4 times fewer phishing incidents. We show that providers have influence over patch levels--even higher in the stack, where CMSes can run as client-side software--and that this influence is tied to a substantial reduction in abuse levels

Best Practices for Notification Studies for Security and Privacy Issues on the Internet

Researchers help operators of vulnerable and non-compliant internet services by individually notifying them about security and privacy issues uncovered in their research. To improve efficiency and effectiveness of such efforts, dedicated notification studies are imperative. As of today, there is no comprehensive documentation of pitfalls and best practices for conducting such notification studies, which limits validity of results and impedes reproducibility. Drawing on our experience with such studies and guidance from related work, we present a set of guidelines and practical recommendations, including initial data collection, sending of notifications, interacting with the recipients, and publishing the results. We note that future studies can especially benefit from extensive planning and automation of crucial processes, i.e., activities that take place well before the first notifications are sent.Comment: Accepted to the 3rd International Workshop on Information Security Methodology and Replication Studies (IWSMR '21), colocated with ARES '2

Understanding the role of sender reputation in abuse reporting and cleanup

Motivation: Participants on the front lines of abuse reporting have a variety of options to notify intermediaries and resource owners about abuse of their systems and services. These can include emails to personal messages to blacklists to machine-generated feeds. Recipients of these reports have to voluntarily act on this information. We know remarkably little about the factors that drive higher response rates to abuse reports. One such factor is the reputation of the sender. In this article, we present the first randomized controlled experiment into sender reputation. We used a private datafeed of Asprox-infected websites to issue notifications from three senders with different reputations: an individual, a university and an established anti-malware organization.Results: We find that our detailed abuse reports significantly increase cleanup rates. Surprisingly, we find no evidence that sender reputation improves cleanup. We do see that the evasiveness of the attacker in hiding compromise can substantially hamper cleanup efforts. Furthermore, we find that the minority of hosting providers who viewed our cleanup advice webpage were much more likely to remediate infections than those who did not, but that website owners who viewed the advice fared no better.Organisation and Governanc

Remedying Security Concerns at an Internet Scale

The state of security across the Internet is poor, and it has been so since the advent of the modern Internet. While the research community has made tremendous progress over the years in learning how to design and build secure computer systems, network protocols, and algorithms, we are far from a world where we can truly trust the security of deployed Internet systems. In reality, we may never reach such a world. Security concerns continue to be identified at scale through-out the software ecosystem, with thousands of vulnerabilities discovered each year. Meanwhile, attacks have become ever more frequent and consequential.As Internet systems will continue to be inevitably affected by newly found security concerns, the research community must develop more effective ways to remedy these issues. To that end, in this dissertation, we conduct extensive empirical measurements to understand how remediation occurs in practice for Internet systems, and explore methods for spurring improved remediation behavior. This dissertation provides a treatment of the complete remediation life cycle, investigating the creation, dissemination, and deployment of remedies. We start by focusing on security patches that address vulnerabilities, and analyze at scale their creation process, characteristics of the resulting fixes, and how these impact vulnerability remediation. We then investigate and systematize how administrators of Internet systems deploy software updates which patch vulnerabilities across the many machines they manage on behalf of organizations. Finally, we conduct the first systematic exploration of Internet-scale outreach efforts to disseminate information about security concerns and their remedies to system administrators, with an aim of driving their remediation decisions. Our results show that such outreach campaigns can effectively galvanize positive reactions.Improving remediation, particularly at scale, is challenging, as the problem space exhibits many dimensions beyond traditional computer technical considerations, including human, social, organizational, economic, and policy facets. To make meaningful progress, this work uses a diversity of empirical methods, from software data mining to user studies to Internet-wide network measurements, to systematically collect and evaluate large-scale datasets. Ultimately, this dissertation establishes broad empirical grounding on security remediation in practice today, as well as new approaches for improved remediation at an Internet scale