75,235 research outputs found
A Multi-level Technology Acceptance, Adoption and Implementation Model for Achieving Government-Citizen Dialogue: An Omani Case Study
The number of commercial applications that exploit Web 2.0 social media is increasing rapidly. However, little is known about the challenges that public sector organizations face when they decide to adopt Web or other technology-based applications, and offer them to consumers; particularly when governmental and civil service organizations are involved. This is particularly true in developing non-Western regions, such as the Middle East, where 'Arab Spring' developments in 2011 stimulated interest in the ability of social networking to mobilize citizens against ruling elites. Consequently, this study investigated Oman's public sector to gain a deeper understanding of the adoption and use of information technology innovation and its potential to engage governments more closely with citizens. In essence, it aimed to develop a comprehensive model of âorganizational adoptionâ and âcitizen useâ of technology for achieving meaningful online dialogue. The focus of this study is not social media applications per se, but rather it concerns any Web or other technology-based application that is suited to improving dialogue between government organizations and citizens.
The final model was derived over three distinct phases of research using a mixed method approach. In Phase I, an initial literature review developed understanding of global trends in e-Government adoption and clarified the study aims, scope, and primary research question. A more extensive literature review was then undertaken to derive a tentative 'first-cut model' theoretical framework. This contains factors considered critical to both achieving successful organizational adoption of IT innovations and a meaningful dialogue between governments and citizens. These are presented from three distinct perspectives or levels; the National level, Organization level, and Management level. In Phase II of the research, case studies involving three Omani civil services organizations helped to refine the tentative model. Policymakers and citizens were interviewed to confirm issues and identify additional adoption and use factors. Finally, in Phase III a participatory action research approach was used to test completeness of the refined model, which culminated in the final model.
This study has shown that meaningful online dialogue can be used for different purposes: for facilitating access to decision-makers (mainly), for responding to citizens' enquiries and for addressing rumours. At the National level, government supportâmeaning political, economic and technical aspectsâplus social changes has driven the acceptance of technology for improving government-citizen interactions and for sharing of information. In contrast, the major National level inhibitors are: limited availability of broadband services, other digital divide barriers, national culture barriers and political barriers. At the Organization level, having an IT strategy and top management support, adequate human, financial and technical resources, and a strong citizen-centric orientation are all factors that drive the adoption. Conversely, lack of capability, inappropriate internal culture, and resistance to change can all inhibit adoption. At the Management level, good preparation, proficiency with technical issues, accessibility and marketing issues, appropriate consideration of operational issues and end user needs are critical for implementation of Web or other technology-based applications needed to create meaningful online dialogue. Conversely, major implementation challenges concern inadequate IT infrastructure, resistance to change, and inability to recruit a suitable management team. The research also found that creating a management team, recruiting qualified moderators, controlling the discussion, responding to citizens, and defining the interaction characteristics (objectives, target citizens, participation policies and rules, etc.) are all critical for achieving a meaningful dialogue.
The developed model has added to the knowledge of how to encourage technology innovations in governmental organizations, in particular through online dialogue that motivates citizens and other stakeholders to engage in meaningful discussions. For non-Omani governmental organizations having similar operational characteristics, the developed model offers lessons for policymakers and others who wish to enhance citizens' interactions; or who wish to improve the reputation of the organization; or bring about citizen-acceptable policies and decisions. Future work should be aimed at testing the developed social networking adoption model in other industries, sectors and national settings
Final report of work-with-IT: the JISC study into evolution of working practices
Technology is increasingly being used to underpin business processes across teaching and learning, research, knowledge exchange and business support activities in both HE and FE. The introduction of technology has a significant impact on the working practices of staff, often requiring them to work in a radically different way. Change in any situation can be unsettling and problematic and, where not effectively managed, can lead to poor service or functionality and disenfranchised staff. These issues can have a direct impact on institutional effectiveness, reputation and the resulting student experience. The Work-with-IT project, based at the University of Strathclyde, sought to examine changes to working practices across HE and FE, the impact on staff roles and relationships and the new skills sets that are required to meet these changes
Semantic discovery and reuse of business process patterns
Patterns currently play an important role in modern information systems (IS) development and their use has mainly been restricted to the design and implementation phases of the development lifecycle. Given the increasing significance of business modelling in IS development, patterns have the potential of providing a viable solution for promoting reusability of recurrent generalized models in the very early stages of development. As a statement of research-in-progress this paper focuses on business process patterns and proposes an initial methodological framework for the discovery and reuse of business process patterns within the IS development lifecycle. The framework borrows ideas from the domain engineering literature and proposes the use of semantics to drive both the discovery of patterns as well as their reuse
Web 2.0 and micro-businesses: An exploratory investigation
This is the author's final version of the article. This article is (c) Emerald Group Publishing and permission has been granted for this version to appear here. Emerald does not grant permission for this article to be further copied/distributed or hosted elsewhere without the express permission from Emerald Group Publishing Limited.This article was chosen as a Highly Commended Award Winner at the Emerald Literati Network Awards for Excellence 2013.Purpose â The paper aims to report on an exploratory study into how small businesses use Web 2.0 information and communication technologies (ICT) to work collaboratively with other small businesses. The study had two aims: to investigate the benefits available from the use of Web 2.0 in small business collaborations, and to characterize the different types of such online collaborations.
Design/methodology/approach â The research uses a qualitative case study methodology based on semi-structured interviews with the owner-managers of 12 UK-based small companies in the business services sector who are early adopters of Web 2.0 technologies.
Findings â Benefits from the use of Web 2.0 are categorized as lifestyle benefits, internal operational efficiency, enhanced capability, external communications and enhanced service offerings. A 2Ă2 framework is developed to categorize small business collaborations using the dimensions of the basis for inter-organizational collaboration (control vs cooperation) and the level of Web 2.0 ICT use (simple vs sophisticated).
Research limitations/implications â A small number of firms of similar size, sector and location were studied, which limits generalizability. Nonetheless, the results offer a pointer to the likely future use of Web 2.0 tools by other small businesses.
Practical implications â The research provides evidence of the attraction and potential of Web 2.0 for collaborations between small businesses.
Originality/value â The paper is one of the first to report on use of Web 2.0 ICT in collaborative working between small businesses. It will be of interest to those seeking a better understanding of the potential of Web 2.0 in the small business community.WestFocu
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A literature review of the use of Web 2.0 tools in Higher Education
This review focuses on the use of Web 2.0 tools in Higher Education. It provides a synthesis of the research literature in the field and a series of illustrative examples of how these tools are being used in learning and teaching. It draws out the perceived benefits that these new technologies appear to offer, and highlights some of the challenges and issues surrounding their use. The review forms the basis for a HE Academy funded project, âPeals in the Cloudâ, which is exploring how Web 2.0 tools can be used to support evidence-based practices in learning and teaching. The project has also produced two in-depth case studies, which are reported elsewhere (Galley et al., 2010, Alevizou et al., 2010). The case studies focus on evaluation of a recently developed site for learning and teaching, Cloudworks, which harnesses Web 2.0 functionality to facilitate the sharing and discussion of educational practice. The case studies aim to explore to what extent the Web 2.0 affordances of the site are successfully promoting the sharing of ideas, as well as scholarly reflections, on learning and teaching
If you build it, will they come? How researchers perceive and use web 2.0
Over the past 15 years, the web has transformed the way we seek and use
information. In the last 5 years in particular a set of innovative techniques â
collectively termed âweb 2.0â â have enabled people to become producers as
well as consumers of information.
It has been suggested that these relatively easy-to-use tools, and the behaviours which
underpin their use, have enormous potential for scholarly researchers, enabling them to
communicate their research and its findings more rapidly, broadly and effectively than
ever before.
This report is based on a study commissioned by the Research Information Network to
investigate whether such aspirations are being realised. It seeks to improve our currently
limited understanding of whether, and if so how, researchers are making use of various
web 2.0 tools in the course of their work, the factors that encourage or inhibit adoption,
and researchersâ attitudes towards web 2.0 and other forms of communication.
Context:
How researchers communicate their work and their findings varies in different subjects
or disciplines, and in different institutional settings. Such differences have a strong
influence on how researchers approach the adoption â or not â of new information and
communications technologies. It is also important to stress that âweb 2.0â encompasses
a wide range of interactions between technologies and social practices which allow web
users to generate, repurpose and share content with each other. We focus in this study on
a range of generic tools â wikis, blogs and some social networking systems â as well as
those designed specifically by and for people within the scholarly community.
Method:
Our study was designed not only to capture current attitudes and patterns of adoption but
also to identify researchersâ needs and aspirations, and problems that they encounter.
We began with an online survey, which collected information about researchersâ information
gathering and dissemination habits and their attitudes towards web 2.0. This was followed
by in-depth, semi-structured interviews with a stratified sample of survey respondents to
explore in more depth their experience of web 2.0, including perceived barriers as well as
drivers to adoption. Finally, we undertook five case studies of web 2.0 services to investigate
their development and adoption across different communities and business models.
Key findings:
Our study indicates that a majority of researchers are making at least occasional use of one
or more web 2.0 tools or services for purposes related to their research: for communicating
their work; for developing and sustaining networks and collaborations; or for finding out
about what others are doing. But frequent or intensive use is rare, and some researchers
regard blogs, wikis and other novel forms of communication as a waste of time or even
dangerous.
In deciding if they will make web 2.0 tools and services part of their everyday practice, the
key questions for researchers are the benefits they may secure from doing so, and how it fits
with their use of established services. Researchers who use web 2.0 tools and services do not
see them as comparable to or substitutes for other channels and means of communication,
but as having their own distinctive role for specific purposes and at particular stages of
research. And frequent use of one kind of tool does not imply frequent use of others as well
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