Towards reframing professional expert support

The paper addresses practical ways of reconfiguring professional expertise in development practice in moving away from the expert as a technocrat. Two projects associated with managing natural resource dilemmas suggest an alternative way of framing intervention involving professional experts providing a more appropriate collaborative learning space for development practice. The paper describes the heuristic devices generated by each project as helpful in bringing out dialectic tensions between practice and understanding, and between systems of interest and situations of interest (or situated problems). Firstly, SLIM (social learning for the integrated management and sustainable use of water at catchment scale) - a European Framework Programme 5 project - exemplifies social learning as a measure of sustainable development. The heuristic illustrates the dependence of sustainability on changes in practice and understanding amongst professionals and other stakeholders as part of concerted - rather than merely individual or even collective - action. Secondly, ECOSENSUS (Electronic/Ecological Collaborative Sensemaking Support System) - a Guyana focused intervention involving several UK universities in collaboration with the University of Guyana and Amerindian community representatives from the North Rupununi wetlands - builds on the SLIM heuristic in supporting the development of practice. Additionally, the ECOSENSUS heuristic provides conceptual space for the interaction between conceptual constructs of distributed stakeholders (that is, systems thinking) including those with professional expertise, and the actual context of intervention (the situated problem). Both SLIM and ECOSENSUS provide heuristics for process-orientated management enabling more meaningful and purposeful interaction between professional/ technical experts and other stakeholders, as an alternative to conventional project-orientated management intervention. An alternative framing may help to steer practice away from the apoliticised comforting linearity of professionalised systematic project management towards more constructive systemic endeavours involving multiple stakeholders

Boundary Interactions and Motors of Change in Requirements Elicitation: A Dynamic Perspective on Knowledge Sharing

The building of shared understanding between project stakeholders in the requirements elicitation phase is necessary for knowledge sharing and a key factor for successful information systems (IS) development. However, the processes that lead to shared understanding and successful knowledge sharing are still not well understood. We examine how stakeholders interact and use boundary objects during requirements elicitation in data warehouse development projects. We draw on Carlile’s (2004) framework for managing knowledge across boundaries and introduce the concept of brokering situations. Using the concept of brokering situations, we examine how shared understanding develops and knowledge is shared through the interplay of brokers, their individual knowledge, and boundary objects as well as through the alignment of project participants’ situation models. We contribute to the literature on knowledge sharing and requirements elicitation in three ways: by introducing the concept of brokering situations; by developing a theoretical framework – the boundary interaction framework – that provides an analytical perspective on the dynamics of knowledge sharing in requirements elicitation; and by applying the framework to show that both goal-driven (teleological) and conflict-driven (dialectical) motors of change explain process progress and the changes of brokers as well as boundary objects during the building of shared understanding

Maximizing the benefits of international education collaborations : managing interaction processes

International collaborations are frequently mentioned in university strategies as a way of promoting internationalisation, often in relation to achieving greater connectivity among staff from different backgrounds. Much less explicit attention is paid to the underlying rationale for facilitating such connectivity, or the challenges academic staff may face in participating in such collaborations. In this article I argue that failure to pay adequate attention to such interaction issues can hinder the added value that international projects can offer and that much greater attention needs to be paid to the collaboration process itself in order to maximise benefits. I analyse the interaction experiences of staff who participated in a set of Sino-British collaborative e-learning projects and report and illustrate the key challenges they faced and the ways in which they responded. I conclude with a number of implications and recommendations for personnel involved in researching, planning and/or participating in international education collaborations

Using Counts as Heuristics for the Analysis of Static Models

The upstream activities of software development are often viewed as both the most important, in terms of cost, and the yet the least understood, and most problematic, particularly in terms of satisfying customer requirements. Business process modelling is one solution that is being increasingly used in conjunction with traditional software development, often feeding in to requirements and analysis activities. In addition, research in Systems Engineering for Business Process Change, highlights the importance of modelling business processes in evolving and maintaining the legacy systems that support those processes. However, the major use of business process modelling, is to attempt to restructure the business process, in order to improve some given aspect, e.g., cost or time. This restructuring may be seen either as separate activity or as a pre-cursor to the development of systems to support the new or improved process. Hence, the analysis of these business models is vital to the improvement of the process, and as a consequence to the development of supporting software systems. Supporting this analysis is the focus of this paper. Business processes are typically described with static (diagrammatic) models. This paper proposes the use of measures (counts) to aid analysis and comparison of these static process descriptions. The proposition is illustrated by showing how measures can be applied to a commonly used process-modelling notation, Role Activity Diagrams (RADs). Heuristics for RADs are described and measures suggested which support those heuristics. An example process is used to show how a coupling measure can be used to highlight features in RADs useful to the process modeller. To fully illustrate the proposition the paper describes and applies a framework for the theoretical validation of the coupling measure. An empirical evaluation follows. This is illustrated by two case studies; the first based on the bidding process of a large telecommunications systems supplier, and the second a study of ten prototyping processes across a number of organisations. These studies found that roles of the same type exhibited similar levels of coupling across processes. Where roles did not adhere to tentative threshold values, further investigation revealed unusual circumstances or hidden behaviour. Notably, study of the prototyping roles, which exhibited the greatest variation in coupling, found that coupling was highly correlated with the size of the development team. This suggests that prototyping in large projects had a different process to that for small projects, using more mechanisms for communication. Hence, the empirical studies support the view that counts (measures) may be useful in the analysis of static process models

The Global People landscaping study: intercultural effectiveness in global education partnerships

The Context The Higher Education sector in the UK is experiencing a period of rapid and competitive internationalisation. The market for higher education, at undergraduate and post graduate levels, is now truly global: many potential students can make choices about study destinations between an enormous range of institutions in any of the five continents. The audience for research is also global, with a proliferation of domestic and international journals, a multitude of international conferences in every discipline and widely disseminated international indices, ranking universities in terms of their publication and teaching performance. In particular, the recent growth of the major Asian economies has re-shaped the profile of many UK universities both in the composition of their student bodies and also in the number, nature and importance of their overseas partnerships. This Study It is within this context that the Global People project has been established, with the objective of providing knowledge and resources that will support those in the UK Higher Education sector who work, or wish to work, in international collaborations. Phases 1 and 2 of the eChina Programme (see Section1, Introduction) generated a great deal of learning about managing international education projects and Phase 3 of the Programme, the Global People project, was instigated with the aim of capturing this emergent knowledge for the benefit of others. This current report is a Landscaping Study that argues for the value of developing intercultural competence in order to better understand, create and manage productive and enjoyable partnerships with educational institutions outside the UK. Our arguments are supported by data from a wide range of research in disciplines as diverse as applied linguistics and international management. Key Findings a) The need for cultural awareness and sensitivity to diversity has been well established from studies in a range of disciplines. The high risks of mishandling intercultural interaction have prompted the development of a substantial literature both on perceived cultural differences and on the competencies that might be acquired to deal with this challenge. Although this concern has been driven by the financial requirements of international business, the internationalisation of Higher Education has imposed similar requirements on universities engaging in international collaboration. The challenge for academics and project managers is, within limited resources, to develop effective ways of identifying and acquiring the competencies needed to be interculturally effective. b) Interest in the cultural values of Chinese society has never been higher as global interaction with China, through business, government, education and science expands exponentially. There is a real danger in generalising about any nation’s cultural values and especially one where society and economy are changing so rapidly. However, the recent literature on China – from a number of disciplinary perspectives – argues that the influence of traditional Confucian values on Chinese behaviour is still strong. This means that values such as propriety, trustworthiness and the desire for harmony are still reflected in behaviour that is more relationship-based, restrained and consensual than may be normal in Western business relations. Working with Chinese partners will still be facilitated by an understanding of the centrality of social networks to Chinese private and public life and interaction in working teams will benefit from an appreciation of the Chinese respect for hierarchy and reluctance to pass judgement openly on colleagues. c) The majority of the work done on the impact of culture on e-learning has focused on issues of content and materials design. Too frequently this has been a concern for adaptation of existing materials for a local audience, rather than collaborative development of new materials by an intercultural team. As a consequence, there is limited insight into the complexities of designing and delivering learning programmes in different cultural contexts. What the research does show is that learning styles and preferences can vary between cultures and that this is related to the varying pedagogies dominant in particular national cultures. Understanding the implications of this diversity of pedagogies and reconciling cultural differences remain substantial challenges for those adapting or designing online learning programmes across a variety of cultures. d) Research into the performance of international teams offers many insights into good management practice. Principles of team selection, development, leadership and collaboration are well-established in the literature on global management and multinational partnerships. These principles recognise the importance of organisational culture, occupational culture and team roles as additional dimensions to that of national culture in influencing behaviour in project groups. International collaborations are viewed as complex dynamic systems which move through a life cycle, with valuable opportunities for reflection, learning and performance improvement. The implementation of transparent, and mutually agreed, norms, procedures and objectives is regarded as crucial to effective collaboration. e) At the level of the individual, an extensive literature exists on the competencies required to be effective in intercultural interaction. There is an apparently high degree of consensus on the core competencies that should be acquired by the culturally effective individual. Chief among these are self-awareness, cultural knowledge, language proficiency, openness, flexibility and communication skills. However, in many cases there is, at best, limited data to support the theories put forward. There is also a lack of clarity in the use of terminology, with no guarantee that researchers are using terms in the same way. The more detailed, applied research has succeeded in teasing out the knowledge and skills that may be critical in successful interaction by further breaking down broad competencies (e.g. ‘openness’) into more detailed behaviours (‘openness to new thinking; positive acceptance of different behaviour). A Way Forward A major obstacle to accessing and utilising the current knowledge and guidance on intercultural effectiveness is its dispersion across a large number of disciplines and the consequent disparity of the conceptual models and terminology employed. A framework for understanding intercultural effectiveness in international projects has a very high potential value to a wide range of professionals engaged in cross-cultural collaboration. There is substantial learning to be gained from the insights of different research disciplines but these insights need to be brought together in a way that practitioners from any field can access them without specialist knowledge. These ambitions have materialised in the form of the Toolbook, which is specifically designed to be used as a self-explanatory guide, complete with tools to stimulate awareness-raising and to encourage reflection on available resources and current practices

Project knowledge into project practice: generational issues in the knowledge management process

This paper considers Learning and Knowledge Transfer within the project domain. Knowledge can be a tenuous and elusive concept, and is challenging to transfer within organizations and projects. This challenge is compounded when we consider generational differences in the project and the workplace. This paper looks at learning, and the transfer of that generated knowledge. A number of tools and frameworks have been considered, together with accumulated extant literature. These issues have been deliberated through the lens of different generational types, focusing on the issues and differences in knowledge engagement and absorption between Baby Boomers, Generation X, and Generation Y/Millennials. Generation Z/Centennials have also been included where appropriate. This is a significant issue in modern project and organizational structures. Some recommendations are offered to assist in effective knowledge transfer across generational types.Accepted manuscrip

The learning process in intercultural collaboration: evidence from the eChina-UK Programme

The eChina-UK Programme was established in 2002 and originally comprised a small number of projects in which British and Chinese teams worked collaboratively to develop and pilot e-learning materials in the field of education. Phase 1 of the Programme spanned the period 2003 to 2005 and produced a number of practical outputs (Spencer- Oatey 2007). Three follow-on projects were funded in Phase 2, which started in October 2005, and these included research reflecting on issues of pedagogy as well as the creation of further teaching and learning materials. These projects ran until 2007 and, in December of that year, Phase 3 of the Programme was put in place to capture insights from the experiences of all of the completed projects. The goal of Phase 3, therefore, was to draw out the learning from Phases 1 and 2 of the eChina-UK Programme with respect to the management of intercultural aspects of international education projects. In addition to the learning to be gained from the eChina-UK projects, the Phase 3 work included new research both into data generated in Phases 1 and 2 and into other sources of knowledge relating to intercultural effectiveness. The focus was on situating the learning from the eChina-UK projects into a wider intellectual context. The intention was to maximise the understanding of the intercultural management of international education projects and enable the production of resources for those engaged in current and future projects of this kind (Reid et al. 2009). This paper presents findings from one strand of the research carried out during Phase 3 of the eChina-UK Programme. The objective of this strand was to draw on data from eChina- UK and related studies in order to produce theoretical and practical insights into the nature of intercultural collaboration as a learning process. The focus on learning was primarily determined by the realisation (from analysis of the eChina-UK data and other studies of intercultural collaboration) that building intercultural competencies required significant attention to individual and group learning. Any practical recommendations and resources developed in Phase 3 of the programme would therefore need to pay attention to how participants managed their learning during an international partnership. Similarly, we might usefully be able to demonstrate how those planning such collaborations could benefit from embedding good learning practices from the outset of their work. The purpose of this paper is to summarise and analyse the findings from the empirical work carried out within this strand of Phase 3 research. I have set out elsewhere the theoretical background to this research and specifically to the development of the learning process model utilised here (Reid 2009a). That model will constitute part of the material available to researchers, managers and other practitioners through the Global People Resource Bank (www.globalpeople.org.uk) developed in Phase 3 of the eChina-UK Programme. None of this work would have been possible without the sustained support and co-operation of our colleagues in the various eChina-UK projects and at our funding body, the Higher Education Funding Council for England

Managing knowledge in the context of sustainable construction

The 21st century has been a growing awareness of the importance of the sustainability agenda. Moreover for construction, it has become increasingly important as clients are pushing for a more sustainable product to complement their organisations’ own strategic plans. Sustainable development can be defined as development that meets the needs of the present without compromising the ability of future generations to meet their needs. Sustainable construction is therefore seen as the application of sustainable practices to the activities of the construction sector. One of the key factors in making construction projects more sustainable is overcoming the obstacles of capturing and managing the knowledge required by project teams to effect such change. Managing this knowledge is key to the construction industry because of the unique characteristics of its projects, i.e. multi-disciplinary teams, dynamic participation of team members, heavy reliance on previous experiences/heuristics, the one-off nature of the projects, tight schedules, limited budget, etc. Initiatives within the industry and academic research are developing mechanisms and tools for managing knowledge in construction firms and projects. Such work has so far addressed the issues of capturing, storing, and transferring knowledge