Enforcing reputation constraints on business process workflows

The problem of trust in determining the flow of execution of business processes has been in the centre of research interst in the last decade as business processes become a de facto model of Internet-based commerce, particularly with the increasing popularity in Cloud computing. One of the main mea-sures of trust is reputation, where the quality of services as provided to their clients can be used as the main factor in calculating service and service provider reputation values. The work presented here contributes to the solving of this problem by defining a model for the calculation of service reputa-tion levels in a BPEL-based business workflow. These levels of reputation are then used to control the execution of the workflow based on service-level agreement constraints provided by the users of the workflow. The main contribution of the paper is to first present a formal meaning for BPEL processes, which is constrained by reputation requirements from the users, and then we demonstrate that these requirements can be enforced using a reference architecture with a case scenario from the domain of distributed map processing. Finally, the paper discusses the possible threats that can be launched on such an architecture

Image online: Early adopter behaviour and personal reputation management

--

A survey of QoS-aware web service composition techniques

Web service composition can be briefly described as the process of aggregating services with disparate functionalities into a new composite service in order to meet increasingly complex needs of users. Service composition process has been accurate on dealing with services having disparate functionalities, however, over the years the number of web services in particular that exhibit similar functionalities and varying Quality of Service (QoS) has significantly increased. As such, the problem becomes how to select appropriate web services such that the QoS of the resulting composite service is maximized or, in some cases, minimized. This constitutes an NP-hard problem as it is complicated and difficult to solve. In this paper, a discussion of concepts of web service composition and a holistic review of current service composition techniques proposed in literature is presented. Our review spans several publications in the field that can serve as a road map for future research

Enhancing Employee Communication Behaviors for Sensemaking and Sensegiving in Crisis Situations: Strategic Management Approach for Effective Internal Crisis Communication

Purpose The purpose of this paper is to explore the organizational effectiveness of internal crisis communication within the strategic management approach, whether it enhanced voluntary and positive employee communication behaviors (ECBs) for sensemaking and sensegiving. By doing so, this study provides meaningful insight into: new crisis communication theory development that takes a strategic management approach, emphasizing employees’ valuable assets from an organization, and effective crisis communication practice that reduces misalignment with employees and that enhances voluntary and positive ECBs for the organization during a crisis. Design/methodology/approach This study conducted a nationwide survey in the USA among full-time employees (n=544). After dimensionality check through confirmatory factor analysis, this study tested hypothesis and research question by conducting ordinary least squares multiple regression analyses using STATA 13. Findings This study found that strategic internal communication factors, including two-way symmetrical communication and transparent communication, were positive and strong antecedents of ECBs for sensemaking and sensegiving in crisis situations, when controlling for other effects. The post hoc analysis confirmed theses positive and strong associations across different industry areas. Originality/value This study suggests that voluntary and valuable ECBs can be enhanced by listening and responding to employee concerns and interests; encouraging employee participation in crisis communication; and organizational accountability through words, actions and decisions during the crisis. As a theoretical implication, the results of this study indicate the need for crisis communication theories that emphasize employees as valuable assets to an organization

A high-level semiotic trust agent scoring model for collaborative virtual organisations

In this paper, we describe how a semiotic ladder, together with a supportive trust agent, can be used to address “soft” trust issues in the context of collaborative Virtual Organisations (VO). The intention is to offer all parties better support for trust (as reputation) management including the reduction of risk and improved reliability of VO e-services. The semiotic ladder is intended to support the VO e-service lifecycle through the articulation of e-trust at various levels of system abstraction, including trust as measurable confidence. At the social level, reputation and reliability measures of e-trust are the relevant dimensions as regards choice of VO partner and are also relevant to the negotiation of service level agreements between the VO partners. By contrast, at the lower levels of the trust ladder, e-trust measures typically address the degree to which secure sign on and message level security conforms to various tangible technological security protocols. The novel trust agent provides the e-service consumer with an objective measure of the trustworthiness of the e-service at run-time, just prior to its actual consumption. Specifically, VO e-service consumer confidence level is informed, by leveraging third party objective evidence. This evidence comprises a set of Corporate Governance (CG) scores. These scores are used as a trust proxy for the "real" owner of the VO. There are also inherent limitations associated with the use of CG scores. These are duly acknowledged

Investigating Decision Support Techniques for Automating Cloud Service Selection

The compass of Cloud infrastructure services advances steadily leaving users in the agony of choice. To be able to select the best mix of service offering from an abundance of possibilities, users must consider complex dependencies and heterogeneous sets of criteria. Therefore, we present a PhD thesis proposal on investigating an intelligent decision support system for selecting Cloud based infrastructure services (e.g. storage, network, CPU).Comment: Accepted by IEEE Cloudcom 2012 - PhD consortium trac