Knowledge Management for Public Administrations: Technical Realizations of an Enterprise Attention Management System

The improvement of governments’ efficiency has gained great importance and validity especially in the current times of economic downturn. E-Government constitutes the most contemporary techno-managerial proposition in the track of possible interventions. The paper addresses, more specifically, empowerments necessitated by Public Administration (PA) organizations. Anchored on the needs of three real-life cases, the paper describes the conception and the realization of an IT artefact together with its methodological appeals aiming at improving information access and delivery and thus PAs’ decision making capacity. Our proposition constitutes a novel approach for managing users’ attention in knowledge intensive organizations which goes beyond informing a user about changes in relevant information towards proactively supporting the user to react on changes. The approach is based on an expressive attention model, which is realized by combining ECA (Event-Condition-Action) rules with ontologies. The technical realizations described in the paper constitute the underlying infrastructure of an Enterprise Attention Management System

The "fuzzy front end" of innovation

The fast transformation of technologies into new products or processes is one of the core challenges for any technology-based enterprise. Within the innovation process, we believe, the early phases (fuzzy front end) to have the highest impact on the whole process and the result (Input-Output Process), since it will influence the design and total costs of the innovation extremely. However the Fuzzy Front End is unfortunately the least-well structured part of the innovation process, both in theory and in practice. The focus of the present chapter is on methods and tools to manage the fuzzy front end of the innovation process. Firstly, the activities, characteristics, and challenges of the front end are described. Secondly, a framework of the application fields for different methods and tools is presented: Since a product upgrade requires a different approach compared to radical innovation, where the market is unknown and a new technology is applied, we believe such a framework to be useful for practitioners. Thirdly, a selection of methods and tools that can be applied to the fuzzy front end are presented and allocated within the framework. The methods selected here address process improvements, concept generation, and concept testing. --fuzzy front end,innovation management,stage-gate process,frontloading,triz,dsm-matrix,lead user

Collaborative design : managing task interdependencies and multiple perspectives

This paper focuses on two characteristics of collaborative design with respect to cooperative work: the importance of work interdependencies linked to the nature of design problems; and the fundamental function of design cooperative work arrangement which is the confrontation and combination of perspectives. These two intrinsic characteristics of the design work stress specific cooperative processes: coordination processes in order to manage task interdependencies, establishment of common ground and negotiation mechanisms in order to manage the integration of multiple perspectives in design

A Metadesign Theory for Tailorable Decision Support

Despite years of decision support systems (DSS) research, DSS artifacts are frequently criticized for lacking practitioner relevance and for neglecting configurability and contextual dynamism. Tailoring in end-user contexts can produce relevant emergent DSS artifacts, but design theory for this is lacking. Design science research (DSR) has important implications for improving DSS uptake, but generally this has not been promoted in the form of metadesigns with design principles applicable to other DSS developments. This paper describes a metadesign theory for tailorable DSS, generated through action design research studies in different primary industries. Design knowledge from a DSS developed in an agricultural domain was distilled and generalized into a design theory comprising: (1) a general solution concept (metadesign), and (2) five hypothesized design principles. These were then instantiated via a second development in which the metadesign and design principles were applied in a different domain (forestry) to produce a successful DSS, thus testing the metadesign and validating the design principles. In addition to contributing to DSR and illustrating innovation in tailorable technology, the paper demonstrates the utility of action design research to support theory development in DSS design

Innovation in the service economy: novelty in solutions

Recent studies show that firms in the knowledge economy develop new services as well as new products, thus providing solutions, experiences and creating value with, as well as for, their customers (Prahalad & Ramaswarmy, 2004). The paper briefly reviews literatures on multiple forms of innovation, including innovation in services. Characteristics of firms undertaking innovation in services are identified and implications for the management of innovation and propositions for future research are developed

Learning in Enterprise System Support: Specialization, Task Type and Network Characteristics

In this paper, we introduce two contingency factors --task type and network characteristics—that examine how individuals learn from experience. We hypothesize that task specialization and variation have positive impacts on IS professionals’ learning from experience. We further hypothesize that this performance effect of learning is contingent upon task type and characteristics of domain-specific knowledge networks. In particular, specialized experience will be more beneficial to learning when a task is a locating task-type or when network centrality is high. In contrast, varied experience will be more beneficial when a task is a diagnosing task-type or when network betweenness is high. The research model will be validated in the context of postimplementation enterprise system support. The study incorporates a social network perspective to study learning by experience, and contributes to the knowledge management field. Findings will provide practical insights on managing IT human capital and improving IS support services

Teaching and learning in virtual worlds: is it worth the effort?

Educators have been quick to spot the enormous potential afforded by virtual worlds for situated and authentic learning, practising tasks with potentially serious consequences in the real world and for bringing geographically dispersed faculty and students together in the same space (Gee, 2007; Johnson and Levine, 2008). Though this potential has largely been realised, it generally isn’t without cost in terms of lack of institutional buy-in, steep learning curves for all participants, and lack of a sound theoretical framework to support learning activities (Campbell, 2009; Cheal, 2007; Kluge & Riley, 2008). This symposium will explore the affordances and issues associated with teaching and learning in virtual worlds, all the time considering the question: is it worth the effort

A decision support system for fostering smart energy efficient districts

The role of ICT is becoming prominent in tackling some of the urban societal challenges such as energy wastage and increasing carbon emissions. In this context, the concept of DAREED aims to deliver an integrated decision support system (DSS) to drive energy efficiency and low carbon activities at both a building and district level. The main aim of this paper is to present the technical concept of the Best Practices recommendation component of the DAREED system. This component seeks to compare and identify existing best practices to recommend practical actions to various stakeholders (e.g. building managers, citizens) in order to improve energy performance considering the global needs of a building. This paper also discusses the context of the three field trial sites (based in UK, Spain and Italy) in which the DAREED platform along with the best practices tool is to be tested and validated.This work evolved in the context of the project DAREED (Decision support Advisor for innovative business models and useR engagement for smart Energy Efficient Districts), www.dareed.eu, a project cofunded by the EC within FP7, Grant agreement no: 609082