A comparative analysis of recommender systems based on item aspect opinions extracted from user reviews

In popular applications such as e-commerce sites and social media, users provide online reviews giving personal opinions about a wide array of items, such as products, services and people. These reviews are usually in the form of free text, and represent a rich source of information about the users’ preferences. Among the information elements that can be extracted from reviews, opinions about particular item aspects (i.e., characteristics, attributes or components) have been shown to be effective for user modeling and personalized recommendation. In this paper, we investigate the aspect-based recommendation problem by separately addressing three tasks, namely identifying references to item aspects in user reviews, classifying the sentiment orientation of the opinions about such aspects in the reviews, and exploiting the extracted aspect opinion information to provide enhanced recommendations. Differently to previous work, we integrate and empirically evaluate several state-of-the-art and novel methods for each of the above tasks. We conduct extensive experiments on standard datasets and several domains, analyzing distinct recommendation quality metrics and characteristics of the datasets, domains and extracted aspects. As a result of our investigation, we not only derive conclusions about which combination of methods is most appropriate according to the above issues, but also provide a number of valuable resources for opinion mining and recommendation purposes, such as domain aspect vocabularies and domain-dependent, aspect-level lexiconsThis work was supported by the Spanish Ministry of Economy, Industry and Competitiveness (TIN2016-80630-P)

Recommendation using textual opinions

Many web sites collect reviews of products and services and use them provide rankings of their quality. However, such rankings are not personalized. We investigate how the information in the reviews written by a particular user can be used to personalize the ranking she is shown. We propose a new technique, topic profile collaborative filtering, where we build user profiles from users' review texts and use these profiles to filter other review texts with the eyes of this user. We verify on data from an actual review site that review texts and topic profiles indeed correlate with ratings, and show that topic profile collaborative filtering provides both a better mean average error when predicting ratings and a better approximation of user preference orders