Innovation resistance and perceive novelty on e-wallet services

E-wallet, or also known as the digital wallet is a structure that saves users' pins and payment information securely as a means of transaction.  Because of the progress of mobile technologies, the use of e-wallet facilities is increasing globally, including in Indonesia. In comparison, on e- wallet services, less attention is paid to user-related Innovation Resistance issues. This paper aims to review the Innovation Resistance Theory that consists of Use, Value, Risk, Tradition, and Image Barrier to investigate e-wallet resistance. This study views perceived novelty factor which proposed in previous studies that focused on mobile application and e-wallet services. The result of this paper is regarded as essential to provide a baseline for future e-wallet services to accommodate user needs and increase e-wallet utilization

El uso de la billetera electrónica como un indicador de aceptación de la tecnología financiera en Malasia

In the era of Industrial Revolution 4.0 (IR 4.0) the remarkable growth of technology such Financial Technology (Fintech) has skyrocketed to popularity. The widespread use of Fintech such e-wallet is becoming inevitable. The emergence of technology in finance has fuelled interest in how e-wallet usage become an indicator of Fintech’s acceptance among Malaysian users. Few studies in technology acceptance have explicitly addressed the acceptance of replacement technologies but limited studies have been done among Malaysian e-wallet users. Furthermore, as the user adoption has a crucial role for a success and effective implementation of this technology, there is a need to assess user acceptance. In response, researchers tested the applicability of Technology Acceptance Model (TAM) to further explore the factors influencing the acceptance of e-wallet among Malaysian users. A quantitative study adopted using questionnaires. These findings suggest an extension of the TAM model for convergence technology such e-wallet. The Statistical Package for the Social Science (SPSS) software result indicates that all variable test had a higher average of mean which indicates all independent variables are equally important and accepted by the respondents.En la era de la Revolución Industrial 4.0 (IR 4.0), el notable crecimiento de la tecnología como la Tecnología Financiera (Fintech) se ha disparado a la popularidad. El uso generalizado de la billetera electrónica Fintech se está volviendo inevitable. El surgimiento de la tecnología en las finanzas ha alimentado el interés en cómo el uso de la billetera electrónica se convierte en un indicador de la aceptación de Fintech entre los usuarios de Malasia. Pocos estudios en aceptación de tecnología han abordado explícitamente la aceptación de tecnologías de reemplazo, pero se han realizado estudios limitados entre los usuarios de billetera electrónica de Malasia. Además, dado que la adopción del usuario tiene un papel crucial para el éxito y la implementación efectiva de esta tecnología, es necesario evaluar la aceptación del usuario. En respuesta, los investigadores probaron la aplicabilidad del Modelo de Aceptación de Tecnología (TAM) para explorar más a fondo los factores que influyen en la aceptación de la billetera electrónica entre los usuarios de Malasia. Un estudio cuantitativo adoptado utilizando cuestionarios. Estos hallazgos sugieren una extensión del modelo TAM para la tecnología de convergencia, como la billetera electrónica. El resultado del software Paquete estadístico para las ciencias sociales (SPSS) indica que todas las pruebas de variables tuvieron un promedio más alto de media, lo que indica que todas las variables independientes son igualmente importantes y aceptadas por los encuestados

Innovation resistance and perceive novelty on e-wallet services

E-wallet, or also known as the digital wallet is a structure that saves users' pins and payment information securely as a means of transaction.  Because of the progress of mobile technologies, the use of e-wallet facilities is increasing globally, including in Indonesia. In comparison, on e- wallet services, less attention is paid to user-related Innovation Resistance issues. This paper aims to review the Innovation Resistance Theory that consists of Use, Value, Risk, Tradition, and Image Barrier to investigate e-wallet resistance. This study views perceived novelty factor which proposed in previous studies that focused on mobile application and e-wallet services. The result of this paper is regarded as essential to provide a baseline for future e-wallet services to accommodate user needs and increase e-wallet utilization

Determinants of Continuance Intention to Use Mobile Wallets Technology in the Post Pandemic Era: Moderating Role of Perceived Trust

The Covid-19 pandemic amplified the volume and importance of mobile payments using digital wallets and placed a basis for their continued adoption. The objective of the study is to formulate and test a comprehensive model by integration of the technology acceptance model (TAM) and expectation confirmation model (ECM) with the addition of three constructs, namely perceived trust, perceived risk, and subjective norm, to identify the determinants of continuance intention to use mobile wallets. Questionnaire-based survey method was used to gather the data from 550 users having experience using mobile wallets for more than six months. The data were analyzed using the partial least square-structural equation modeling to investigate relationships between variables and test the hypothesized model. The proposed model showed a 53.9% variance in satisfaction and a 36.2% of variance in continued usage intention. The construct “perceived usefulness” emerged as the strongest predictor, followed by perceived trust and confirmation. This study also examines the moderating role of perceived trust on the relationship between perceived risk and continued intention to use mobile wallets. This study helps service providers and policymakers in improving mobile wallet services related to their execution and deployment

A Study of Literature and Practical Gaps in e-Wallet Acceptance: The Case of Malaysia

The purpose of this article is to identify the existing research gaps in the literature and the practicality of e-wallet acceptance studies in Malaysia. A systematic literature review (SLR) of peer-reviewed journal articles was carried out by the researchers, based on two major databases, namely, Scopus and Web of Science. In total, 60 articles published from January 2017 to April 2021 were reviewed which revealed the research gaps. Several research gaps are identified in the literature and practicality. The article offers suggestions for future research, including how to prioritize understudied subjects and incorporate other points of view. As a result, this study offers new researchers to learn more about the rapidly growing acceptance of e-wallets. Future research can also address these gaps and enhance the level of acceptance for e-wallets globally for a sustainable future. By identifying the factors that influence people's decision to accept e-wallets, researchers can help companies design better services and marketing campaigns. This will require some practical and theoretical implications, primarily demonstrating some nourishment in realizing the cashless society vision

Gamification of mobile wallet as an unconventional innovation for promoting Fintech:An fsQCA approach

Although digitalisation brings important possibilities to banking &amp; finance service, implementing digital technologies in practices can be challenging. Indeed, the adoption of new innovative technology in the banking &amp; finance sector lags behind other business sectors. Many of the valuable banking &amp; finance-related technologies have not been adopted in relation to the strategic implications of decisions in domains such as the development of service innovation and personalization, value co-creation, and marketing strategies. In particular, there is a paucity of research in using gamification to explore ways of customising banking &amp; finance fintech offerings, improving customers’ experience, and developing efficient banking &amp; finance marketing tactics. Drawing on the UTAUT2 and Otcalysis gamification framework, this study develops a research model investigating what configurations of motivations, expectations and conditions can shape consumers’ behavioral intention to adopt a gamified mobile wallet system. Findings suggest that combining effort expectancy, facilitating conditions and perceived value leads to higher intention to use gamified mobile wallet. Accordingly, firms need to consider the three core conditions when design relevant gamifications.</p

Analysis of the Acceptance Level of E-Wallet as a Non-Cash Payment Method among Indonesian Students

This research delves into the adoption of e-wallets, specifically Shopee Pay, among Indonesian students in the digital economic era. The study aims to analyze students' acceptance levels of e-wallets as a non-cash payment method, motivated by the rapid advancement in information and communication technology and the emerging need for efficient and secure financial transactions. Employing a survey-based approach, the research focuses on students' perceptions regarding the ease of use, usefulness, and perceived risks of e-wallets.The findings reveal a predominantly positive perception among students towards e-wallets. A significant majority of respondents acknowledge the ease and benefits of non-cash transactions, indicating effective implementation of this technology. Moreover, the low risk perception underscores a sense of security among students in using e-wallets. Conclusively, e-wallets, particularly Shopee Pay, demonstrate considerable potential as a favored non-cash payment method among Indonesian students. This widespread acceptance can catalyze the growth of the digital payment ecosystem, propelling Indonesia's digital financial transformation. The study offers valuable insights into consumer preferences and behaviors concerning e-wallets, aiding fintech companies and financial institutions in enhancing digital payment services. The adoption of e-wallets by students not only boosts transaction efficiency but also contributes to the expansion of Indonesia's digital economy. These findings provide a foundation for further research into the acceptance of non-cash payment technologies in Indonesian society

Smart technology for healthcare: Exploring the antecedents of adoption intention of healthcare wearable technology

© The Author(s), 2019. Technological advancement and personalized health information has led to an increase in people using and responding to wearable technology in the last decade. These changes are often perceived to be beneficial, providing greater information and insights about health for users, organizations and healthcare and government. However, to date, understanding the antecedents of its adoption is limited. Seeking to address this gap, this cross-sectional study examined what factors influence users’ adoption intention of healthcare wearable technology. We used self-administrated online survey to explore adoption intentions of healthcare wearable devices in 171 adults residing in Hong Kong. We analyzed the data by Partial least squares – structural equation modelling (PLS-SEM). The results reveal that perceived convenience and perceived irreplaceability are key predictors of perceived useful ness, which in turn strengthens users’ adoption intention. Additionally, the results also reveal that health belief is one of the key predictors of adoption intention. This paper contributes to the extant literature by providing understanding of how to strengthen users’ intention to adopt healthcare wearable technology. This includes the strengthening of perceived convenience and perceived irreplaceability to enhance the perceived usefulness, incorporating the extensive communication in the area of healthcare messages, which is useful in strengthening consumers’ adoption intention in healthcare wearable technology

The Intention of Young Muslim Generation to Use the Islamic E-Wallet Services in Indonesia

Research Originality: Technological developments have changed human behavior in economic activities, including payment methods that use e-wallets. On the other hand, consumers also need an e-wallet that complies with Sharia principles. The COVID-19 pandemic forced consumers to use digital payment methods. However, the number of studies related to the continued usage of Islamic e-wallets in Indonesia remains limited.Research Objectives: Hence, our study examines the factors influencing a person's intention to use an Islamic e-wallet.Research Method: The theoretical framework used in this study is the Technology Acceptance Model. The analysis technique employed is multiple regression analysis using 371 respondents.Result: Empirical results indicate that the factors influencing a person's intention to use an Islamic e-wallet are usability, ease of use, trustworthiness, and religiosity. However, the risk variable does not significantly affect a person's intention to use an Islamic e-wallet. Implication: These results imply that companies must improve the features and services of Islamic e-wallet applications.JEL Classification: D10, G29How to Cite:Risza, H. (2024). The Intention of Young Muslim Generation Using the Islamic E-wallet Services in Indonesia. Etikonomi, 23(1), 219 – 232. https://doi.org/10.15408/etk.v23i1.37452