An Approach to Transform Public Administration into SOA-based Organizations

Nowadays, Service-Oriented Architectures (SOA) is widely spread in private organizations. However, when transferring this knowledge to Public Administration, it is realized that it has not been transformed in terms of its legal nature into organizations capable to operate under the SOA paradigm. This fact prevents public administration bodies from offering the efficient services they have been provided by different boards of governments. A high-level framework to perform this transformation is proposed. Taking it as starting point, an instance of a SOA Target Meta-Model can be obtained by means of an iterative and incremental process based on the analysis of imperatives and focused on the particular business context of each local public administration. This paper briefly presents a practical experience consisting in applying this process to a Spanish regional public administration.Junta de Andalucía TIC-578

Aligning a Service Provisioning Model of a Service-Oriented System with the ITIL v.3 Life Cycle

Bringing together the ICT and the business layer of a service-oriented system (SoS) remains a great challenge. Few papers tackle the management of SoS from the business and organizational point of view. One solution is to use the well-known ITIL v.3 framework. The latter enables to transform the organization into a service-oriented organizational which focuses on the value provided to the service customers. In this paper, we align the steps of the service provisioning model with the ITIL v.3 processes. The alignment proposed should help organizations and IT teams to integrate their ICT layer, represented by the SoS, and their business layer, represented by ITIL v.3. One main advantage of this combined use of ITIL and a SoS is the full service orientation of the company.Comment: This document is the technical work of a conference paper submitted to the International Conference on Exploring Service Science 1.5 (IESS 2015

Semantic Web Technologies in Support of Service Oriented Architecture Governance

As Service Oriented Architecture (SOA) deployments gradually mature they also grow in size and complexity. The number of service providers, services, and service consumers increases, and so do the dependencies among these entities and the various artefacts that describe how services operate, or how they are meant to operate under specific conditions. Appropriate governance over the various phases and activities associated with the service lifecycle is therefore indispensable in order to prevent a SOA deployment from dissolving into an unmanageable infrastructure. The employment of Semantic Web technologies for describing and reasoning about service properties and governance requirements has the potential to greatly enhance the effectiveness and efficiency of SOA Governance solutions by increasing the levels of automation in a wide-range of tasks relating to service lifecycle management. The goal of the proposed research work is to investigate the application of Semantic Web technologies in the context of service lifecycle management, and propose a concrete theoretical and technological approach for supporting SOA Governance through the realisation of semantically-enhanced registry and repository solutions