Aligning a Service Provisioning Model of a Service-Oriented System with the ITIL v.3 Life Cycle

Bringing together the ICT and the business layer of a service-oriented system (SoS) remains a great challenge. Few papers tackle the management of SoS from the business and organizational point of view. One solution is to use the well-known ITIL v.3 framework. The latter enables to transform the organization into a service-oriented organizational which focuses on the value provided to the service customers. In this paper, we align the steps of the service provisioning model with the ITIL v.3 processes. The alignment proposed should help organizations and IT teams to integrate their ICT layer, represented by the SoS, and their business layer, represented by ITIL v.3. One main advantage of this combined use of ITIL and a SoS is the full service orientation of the company.Comment: This document is the technical work of a conference paper submitted to the International Conference on Exploring Service Science 1.5 (IESS 2015

A case study of the integration of ICT in teaching and learning in a smart school in Sabah

This research investigates teachers’ views of their use of ICT in teaching and learning (T&LICT). The objective of this research was to study in depth the thoughts, beliefs and opinions of the teachers’ attempt towards pedagogical improvement as part of the Smart School Project. Specifically this research examines and describes the teachers’ implementation of T&LICT in the classroom in terms of the instructional practice, the instructional roles and the instructional environment. A case study research methodology is employed. The case is Sekolah Menengah Bestari (a psuedonym), which is a Smart School in Sabah. Analysis of data from 52 survey questionnaires complemented the qualitative data from the 13 interviews and 3 observations, as well as document analysis. Findings indicated that hardware and software technology infrastructure were available to support the T&LICT implementation. Nevertheless, the teachers felt it was not enough to implement T&LICT effectively. It was estimated that about half of Sekolah Menengah Bestari staff, mainly Bestari and ETeMS teachers, implemented T&LICT. Findings indicated that teacher practices were little changed. IT was used mainly to support the existing teacher-directed and teacher-centered approach. The role of the teacher extended to that of facilitating without releasing control of lesson to the students

Software development: A paradigm for the future

A new paradigm for software development that treats software development as an experimental activity is presented. It provides built-in mechanisms for learning how to develop software better and reusing previous experience in the forms of knowledge, processes, and products. It uses models and measures to aid in the tasks of characterization, evaluation and motivation. An organization scheme is proposed for separating the project-specific focus from the organization's learning and reuse focuses of software development. The implications of this approach for corporations, research and education are discussed and some research activities currently underway at the University of Maryland that support this approach are presented

A synthesis of logic and biology in the design of dependable systems

The technologies of model-based design and dependability analysis in the design of dependable systems, including software intensive systems, have advanced in recent years. Much of this development can be attributed to the application of advances in formal logic and its application to fault forecasting and verification of systems. In parallel, work on bio-inspired technologies has shown potential for the evolutionary design of engineering systems via automated exploration of potentially large design spaces. We have not yet seen the emergence of a design paradigm that combines effectively and throughout the design lifecycle these two techniques which are schematically founded on the two pillars of formal logic and biology. Such a design paradigm would apply these techniques synergistically and systematically from the early stages of design to enable optimal refinement of new designs which can be driven effectively by dependability requirements. The paper sketches such a model-centric paradigm for the design of dependable systems that brings these technologies together to realise their combined potential benefits

Eco‐Holonic 4.0 Circular Business Model to Conceptualize Sustainable Value Chain Towards Digital Transition

The purpose of this paper is to conceptualize a circular business model based on an Eco-Holonic Architecture, through the integration of circular economy and holonic principles. A conceptual model is developed to manage the complexity of integrating circular economy principles, digital transformation, and tools and frameworks for sustainability into business models. The proposed architecture is multilevel and multiscale in order to achieve the instantiation of the sustainable value chain in any territory. The architecture promotes the incorporation of circular economy and holonic principles into new circular business models. This integrated perspective of business model can support the design and upgrade of the manufacturing companies in their respective industrial sectors. The conceptual model proposed is based on activity theory that considers the interactions between technical and social systems and allows the mitigation of the metabolic rift that exists between natural and social metabolism. This study contributes to the existing literature on circular economy, circular business models and activity theory by considering holonic paradigm concerns, which have not been explored yet. This research also offers a unique holonic architecture of circular business model by considering different levels, relationships, dynamism and contextualization (territory) aspects

Air Traffic Safety: continued evolution or a new Paradigm.

The context here is Transport Risk Management. Is the philosophy of Air Traffic Safety different from other modes of transport? – yes, in many ways, it is. The focus is on Air Traffic Management (ATM), covering (eg) air traffic control and airspace structures, which is the part of the aviation system that is most likely to be developed through new paradigms. The primary goal of the ATM system is to control accident risk. ATM safety has improved over the decades for many reasons, from better equipment to additional safety defences. But ATM safety targets, improving on current performance, are now extremely demanding. What are the past and current methodologies for ATM risk assessment; and will they work effectively for the kinds of future systems that people are now imagining and planning? The title contrasts ‘Continued Evolution’ and a ‘New Paradigm’. How will system designers/operators assure safety with traffic growth and operational/technical changes that are more than continued evolution from the current system? What are the design implications for ‘new paradigms’, such as the USA’s ‘Next Generation Air Transportation System’ (NextGen) and Europe’s Single European Sky ATM Research Programme (SESAR)? Achieving and proving safety for NextGen and SESAR is an enormously tough challenge. For example, it will need to cover system resilience, human/automation issues, software/hardware performance/ground/air protection systems. There will be a need for confidence building programmes regarding system design/resilience, eg Human-in-the-Loop simulations with ‘seeded errors’

Refinement of SDBC Business Process Models Using ISDL

Aiming at aligning business process modeling and software specification, the SDBC approach considers a multi-viewpoint modeling where static, dynamic, and data business process aspect models have to be mapped adequately to corresponding static, dynamic, and data software specification aspect models. Next to that, the approach considers also a business process modeling viewpoint which concerns real-life communication and coordination issues, such as meanings, intentions, negotiations, commitments, and obligations. Hence, in order to adequately align communication and dynamic aspect models, SDBC should use at least two modeling techniques. However, the transformation between two techniques unnecessarily complicates the modeling process. Next to that, different techniques use different modeling formalisms whose reflection sometimes causes limitations. For this reason, we explore in the current paper the value which the (modeling) language ISDL could bring to SDBC in the alignment of communication and behavioral (dynamic) business process aspect models; ISDL can usefully refine dynamic process models. Thus, it is feasible to expect that ISDL can complement the SDBC approach, allowing refinement of dynamic business process aspect models, by adding communication and coordination actions. Furthermore, SDBC could benefit from ISDL-related methods assessing whether a realized refinement conforms to the original process model. Our studies in the paper are supported by an illustrative example