Case studies of the human critical success factors in information technology (IT) implementation in Malaysian construction industry

Incorporating information technology (IT) into the business process becomes the major concern of every industry around the world. Unfortunately, the high failure rates of IT implementation revealed by researches became a serious concern to all. Much has been written about the critical success factors (CSFs) for IT implementation. But none have highlighted the major reasons for the failure, which is human issue. Human are the foundation of every organization will determine the success and failure of IT implementation. More attention should be given to this issue in an effort to reduce the failure rates. In regards to this matter, this research paper identified the CSFs focusing on the human issue. Literature findings listed 21 CSFs that contribute to the success of IT implementation across industries. Four construction organizations were selected to test the existence of the factors identified. Semi-structured interviews were employed as they offer sufficient flexibility to ensure that all relevant factors are covered. Several key issues contributing to successful implementations of IT are identified. Findings reported in this research paper will benefits the construction organizations by giving them a clearer understanding on CSFs in implementing IT, maximising the probability to success and also serve as a guideline for future planning

Personal-organisational value conflicts and job satisfaction of internal construction stakeholders

This paper concerns the issue of value conflicts in construction organizations. This research was conducted in the Malaysian construction industry to fill the gap in the knowledge in areas of organizational behaviour in the construction industry in terms of the possible effects of conflicts on the job satisfaction of internal construction stakeholders. The conflicts considered are those rooted in differences between personal and organizational values. This research targeted professional project consultants identified as architects, engineers, and quantity surveyors as the internal construction stakeholders in Malaysia. The personal-organizational values and the level of job satisfaction of the stakeholders were assessed using a questionnaire survey. To achieve the research objective, comparative and hierarchical regression analyses were performed. The results generated by the analyses indicated a high level of value conflicts in the construction organizations which significantly and negatively affected job satisfaction of the internal stakeholders. Therefore this research, through investigating the potential effect of value conflicts on the stakeholders’ job satisfaction, reveals the importance of the interaction between personal and organizational values in construction organizations which contributes to the extant literature of organizational behaviour in construction.

Investigating the Factors Associated with Job Satisfaction of Construction Workers in South Australia

The purpose of this paper is twofold. Firstly, its aim is to ascertain the major aspects of job satisfaction for South Australian construction workers including the main ramifications of job satisfaction in the working environment. Secondly, it investigates the influence of key age-related factors i.e. chronological age, organisational age and length of service on major aspects of job satisfaction. The collected data for this study comprised 72 questionnaires completed by construction practitioners working at operational levels in the South Australian construction industry. Based on the responses from the target group, this study deduced that job dissatisfaction was predominantly related to the adverse impact on personal health and quality of life. In addition, indifference and the perception of dejection in the workplace are the main consequences of low levels of job satisfaction. Inferential analyses revealed that none of the age-related factors could significantly affect the major aspects of job satisfaction of construction workers in the South Australian context. The study concludes with providing practical suggestions for redesigning human resources practices for increasing the level of job satisfaction within the South Australian construction industry.Keywords: Job satisfaction, workers, age, construction industry, South Australi

An examination of the factors affecting worker productivity in the Jordanian Construction Industry

Construction productivity is of great importance to companies and researchers alike, and motivation is a well-known factor influencing workers’ productivity. However, motivational factors are arguably unique to every country due to the different cultural, economy, and socialtechnological factors. Thus, the objectives of this study is to identify and evaluate the most influential motivation factors affecting labor productivity, and to assess the importance of these factors from the construction workers’ perspective. A structured questionnaire survey was sent to multiple construction sites in two major cities, Amman and Aqaba. From the returned responses, sixteen motivational factors were identified and statistically analyzed by calculating the average, standard deviation, and the importance index of each factor. The five highest motivation factors were shown to be personal growth/career improvement; pay on time; decision-making ability; decent and respectful job, and rewards/promotions. Results from the study indicate that workers valued personal growth and improving their career more than having a higher pay and getting financial rewards. The study concluded that if organizations pay particular attention to these motivational factors it will increase workers’ productivity, which will also improve project delivery and improve staff retention, which in return will improve the organizational standards

Personal-organisational value conflicts and job satisfaction of internal construction stakeholders

This paper concerns the issue of value conflicts in construction organizations. This research was conducted in the Malaysian construction industry to fill the gap in the knowledge in areas of organizational behaviour in the construction industry in terms of the possible effects of conflicts on the job satisfaction of internal construction stakeholders. The conflicts considered are those rooted in differences between personal and organizational values. This research targeted professional project consultants identified as architects, engineers, and quantity surveyors as the internal construction stakeholders in Malaysia. The personal-organizational values and the level of job satisfaction of the stakeholders were assessed using a questionnaire survey. To achieve the research objective, comparative and hierarchical regression analyses were performed. The results generated by the analyses indicated a high level of value conflicts in the construction organizations which significantly and negatively affected job satisfaction of the internal stakeholders. Therefore this research, through investigating the potential effect of value conflicts on the stakeholders’ job satisfaction, reveals the importance of the interaction between personal and organizational values in construction organizations which contributes to the extant literature of organizational behaviour in constructio

Job Satisfaction Comparisons Among Diverse Public Organizations in the UAE

People live in a multicultural society, where different sets of values and principles interact on a daily basis. In business, people from different parts of the world work together in an environment so rich in diverse cultural ideas and attitudes that it presents a huge chance for development through the huge flow of creative ideas, or the total opposite: an environment that easily can spark conflicts (Chapman, 2010). Globalization integrates different concepts about job satisfaction and adds a new dynamic to this rich world (Wormer, 2005) of opportunities. Regardless of origins, it is hard for an employee to perform a job day after day and still feel thrilled over time (Lee, 2005), or worse, for an employee to have a job that he/she never enjoyed in the first place. Research questions are: How can employees reach higher levels of job satisfaction? How does the organization get involved in enhancing its employees’ sense of job satisfaction? What are the known models of job satisfaction in the UAE? What are the main challenges of Job satisfaction in the UAE organizations? Also, three hypotheses were tested: Employees who receive larger salaries are more satisfied in their work. Creative employees are more motivated and fulfilled by their jobs. The more experience workers achieve, the more job satisfaction they receive. Accordingly, the literature review focuses on the meaning of job satisfaction, its challenges, and how to effectively increase employee satisfaction. The aim of this research is to explore the sense of job satisfaction and the struggles employees face in government organizations by using a case study of different organizations in the UAE. To test the research hypothesis quantitative and qualitative methods are used, 325 surveys were distributed among UAE employees and there are 12 employees interviewed regarding their work and in each organization to assemble facts about job satisfaction levels and the different factors that affect their work. One of the main research findings is job satisfaction is based on effective management, communication, facilities, and benefits, including salaries, technologies, and future job directions. Job satisfaction is a personal feeling that varies between employees in the UAE

A critical analysis of information and communications technology adoption : the strategy-as-practice perspective

PURPOSE : The ubiquitous pace of innovation is spawning a multitude of information and communications technology (ICT) products that are both redefining the manner in which organisations operate and have the potential to engender organisations with strategic advantage through the adoption of these products. However, the challenges that this presents to organisations include developing agile strategies that cater for market instabilities, determining what technology to adopt and ensuring that the appropriate technology is adopted. Thus, the purpose of this article is to perform a critical analysis of ICT adoption in an attempt to determine the influence that the pace of technology has on organisations in their endeavour to stay abreast of their market environment and to develop a comprehensive ICT adoption framework. DESIGN/METHODOLOGY/APPROACH : This is exploratory research that concentrates on ICT adoption studied through the strategy-as-practice lens. Through critical analysis, the scientific literature was analysed to determine ICT adoption factors and to gain a better understanding of ICT adoption in the modern context. The principles of grounded theory were applied where repetitive reading of selected articles made it possible to identify factors that are associated with ICT adoption. FINDINGS : The study identified three key factors of ICT adoption, namely ‘external’, ‘innovation’ and ‘organisational’. A number of ICT adoption characteristics were identified which were categorised against the three factors. In addition, the study identified critical management challenges associated with ICT innovation and the adoption thereof in the modern business context. RESEARCH LIMITATIONS/IMPLICATIONS : The proposed ICT adoption framework is based on scientific literature only and no popular writings, blogs or forums were included. PRACTICAL IMPLICATIONS ractical : Strategists need to understand that developing agile strategies involves more than discipline; it embraces an in-depth understanding of ICT adoption factors, insight into the daily operations of managers and an awareness of innovations in ICT. ORIGINALITY/VALUE : The article aims to enable organisations to better understand the effects of ICT innovation and the influence this has on management roles. Additionally, it presents a comprehensive ICT adoption framework that can aid strategists in understanding the factors that influence ICT adoption.http://www.actacommercii.co.za/am201

A critical analysis of information and communications technology adoption : the strategy-as-practice perspective

PURPOSE : The ubiquitous pace of innovation is spawning a multitude of information and communications technology (ICT) products that are both redefining the manner in which organisations operate and have the potential to engender organisations with strategic advantage through the adoption of these products. However, the challenges that this presents to organisations include developing agile strategies that cater for market instabilities, determining what technology to adopt and ensuring that the appropriate technology is adopted. Thus, the purpose of this article is to perform a critical analysis of ICT adoption in an attempt to determine the influence that the pace of technology has on organisations in their endeavour to stay abreast of their market environment and to develop a comprehensive ICT adoption framework. DESIGN/METHODOLOGY/APPROACH : This is exploratory research that concentrates on ICT adoption studied through the strategy-as-practice lens. Through critical analysis, the scientific literature was analysed to determine ICT adoption factors and to gain a better understanding of ICT adoption in the modern context. The principles of grounded theory were applied where repetitive reading of selected articles made it possible to identify factors that are associated with ICT adoption. FINDINGS : The study identified three key factors of ICT adoption, namely ‘external’, ‘innovation’ and ‘organisational’. A number of ICT adoption characteristics were identified which were categorised against the three factors. In addition, the study identified critical management challenges associated with ICT innovation and the adoption thereof in the modern business context. RESEARCH LIMITATIONS/IMPLICATIONS : The proposed ICT adoption framework is based on scientific literature only and no popular writings, blogs or forums were included. PRACTICAL IMPLICATIONS ractical : Strategists need to understand that developing agile strategies involves more than discipline; it embraces an in-depth understanding of ICT adoption factors, insight into the daily operations of managers and an awareness of innovations in ICT. ORIGINALITY/VALUE : The article aims to enable organisations to better understand the effects of ICT innovation and the influence this has on management roles. Additionally, it presents a comprehensive ICT adoption framework that can aid strategists in understanding the factors that influence ICT adoption.http://www.actacommercii.co.za/am201

The Role of Receiving Technology on Employee Performance: Job Satisfaction as Mediation

Introduction/Main Objectives: The development of information technology today has resulted in the acceptance of technology being strongly influenced by transformational leadership, system quality, and facilitating conditions, as well as how it can affect employee performance and job satisfaction. Background Problems: Research on how job satisfaction mediates the relationship between employee performance and acceptance still needs to be improved. This research discusses how transformational leadership, facilitating conditions, and system quality shape technology acceptance and employee performance, primarily determined by job satisfaction, especially the mediating effect of job satisfaction on the relationship between techno­logy acceptance and employee performance. Novelty: Inconsistencies both in theory and empirically making it necessary to re-test transformational leadership, system quality, and conditions that facilitate technology acceptance and analyze the effect of technology acceptance on employee performance through job satisfac­tion, both directly and indirectly, in a study of the Ternate City Government. Research Method: 117 respondents were involved in this study. The respondents were determined through purposive sampling. The data were analyzed using partial least squares (PLS) version 3. Seven hypotheses were proposed in this study. Findings: The research findings indicate that system quality and facilitating conditions can predict technology acceptance and employee performance can predict job satisfaction. The results of this study confirm the indirect mediating function of job satisfaction in the relationship between technology acceptance and employee performance. Conclusion: The Municipal Government of Ternate must improve system information management and offer even better facilitating conditions for implementation to increase the acceptance of the technology