The impact of negotiated exchange on trust and trustworthiness

Negotiated exchanges and trust problems can be regarded as two different forms of exchange, the former representing exchanges with negotiation and binding contracts, the latter representing asymmetric transactions in which one actor has the opportunity to deceive the other. Both forms of exchange have been extensively studied, but the two respective research traditions exhibit very little overlap. In this paper, we investigate the effects of negotiated exchanges in different network structures on the development of mutual trust. We derive hypotheses from various theories and test them by means of an experiment in which subjects first undertake a series of negotiated exchanges under different power conditions, and then face a trust problem with one of the actors that have been involved in the previous exchanges. The trust problem is operationalized by means of the Investment Game which allows us to look separately at trust and trustworthiness. Our results demonstrate that negotiated exchanges increase mutual trust, but not trustworthiness

Trusted operational scenarios - Trust building mechanisms and strategies for electronic marketplaces.

This document presents and describes the trusted operational scenarios, resulting from the research and work carried out in Seamless project. The report presents identified collaboration habits of small and medium enterprises with low e-skills, trust building mechanisms and issues as main enablers of online business relationships on the electronic marketplace, a questionnaire analysis of the level of trust acceptance and necessity of trust building mechanisms, a proposal for the development of different strategies for the different types of trust mechanisms and recommended actions for the SEAMLESS project or other B2B marketplaces.trust building mechanisms, trust, B2B networks, e-marketplaces

Spending time with money: from shared values to social connectivity

This article has been made available through the Brunel Open Access Publishing Fund.There is a rapidly growing momentum driving the development of mobile payment systems for co-present interactions, using near-field communication on smartphones and contactless payment systems. The design (and marketing) imperative for this is to enable faster, simpler, effortless and secure transactions, yet our evidence shows that this focus on reducing transactional friction may ignore other important features around making payments. We draw from empirical data to consider user interactions around financial exchanges made on mobile phones. Our findings examine how the practices around making payments support people in making connections, to other people, to their communities, to the places they move through, to their environment, and to what they consume. While these social and community bonds shape the kinds of interactions that become possible, they also shape how users feel about, and act on, the values that they hold with their co-users. We draw implications for future payment systems that make use of community connections, build trust, leverage transactional latency, and generate opportunities for rich social interactions

The Accuracy of Initial Trust Judgments

This dissertation is dedicated to answer the questions: are we able to achieve accuracy in our initial trust perceptions: study 1) and what mechanism may account for this accuracy: study 2)? The first study conducted was field based, using temporary student teams. I used the social relations model: SRM) to determine how trust perceptions shift over time relative to individual and team perceptions. I found that individuals\u27 perceptions remain moderately consistent over time and calibrated with their teams\u27 perception only in terms of integrity perceptions. Further, individuals were able to achieve meta-accuracy: I know how much you trust me ) at both the generalized and dyadic levels. The second study was conducted in an experimental laboratory, examining trust at the dyadic level within a negotiation context. The perceivers\u27: trustors) trust perceptions were manipulated based on false feedback regarding their partners\u27: targets or trustees) response to a survey examining their perspective on the use of ethical negotiation tactics. I found that individuals\u27 initial perceptions were correlated with their post-negotiation trust perceptions, partially mediated by the perceivers trusting behaviors and the targets\u27 trustworthy behavior. The initial trust manipulation, however did not have an influence on the negotiated outcomes nor the second stage game. The results of study two support the notion that trust is a self-fulfilling prophecy

Citizens’ Support for AI Security Surveillance Systems: A Social Exchange Perspective

Artificial intelligence (AI) has tremendously transformed the patterns of security surveillance employed by governments. Although the primary goal of security surveillance is to maintain social order and enhance citizens’ protection, significant privacy concerns were raised for citizens given the unprecedented amount of personal data accessed by various types of AI-powered security surveillance (AISS) systems, such as facial recognition technologies. Nonetheless, policymakers and academia rarely paid attention to the citizens’ views as the main stakeholders of these systems. Motivated by this, in this study, we develop a theoretical model drawing on the assertions of the Social Exchange Theory (SET) to explain the factors and mechanisms that influence citizens’ support for AISS. In particular, we elaborate on the role of privacy-security tradeoff, trust, and power and their interplay in explaining citizens’ supportive attitudes. Potential contributions from this research to theory and practice are also outlined

SAFETY CLIMATE AND AFTER-ACTION REVIEWS IN THE FIRE SERVICE

Research on safety climate has focused on supervisor attitudes and their relationship to the attitudes of their direct reports. This study examined the relationship of supervisor behaviors on direct report attitudes that in turn affect group level safety climate among firefighters. This study aggregated perceptions of supervisor trust, leader- member exchange, behavioral integrity, supervisor after action review behavior, and safety climate to the group level to examine the relationship between supervisor behaviors, direct report attitudes and group safety climate. This study found that supervisor trust, behavioral integrity, and supervisor after action review behaviors have a strong positive relationship to safety climate. Further, perceptions of trust partially mediate the relationship between supervisor after action review behaviors and group level safety climate. Future research ideas, theoretical advancements, and practical applications are discussed

Information Networks and Worker Recruitment

This paper studies experimentally how the existence of social information networks affects the ways in which firms recruit new personnel. Through such networks firms learn about prospective employees' performance in previous jobs. Assuming individualistic preferences social networks are predicted not to affect overall labor market behavior, while with social preferences the prediction is that when bilaterally negotiated: (i) wages will be higher and (ii) that workers in jobs with incomplete contracts will respond with higher effort. Our experimental results are consistent with the social preferences view, both for the case of excess demand and excess supply of labor. In particular, the presence of information networks leads to more efficient allocations.Labor Markets, Information Networks, Worker Recruitment, Indirect reciprocity, Experiments