Understanding customers' holistic perception of switches in automotive human–machine interfaces

For successful new product development, it is necessary to understand the customers' holistic experience of the product beyond traditional task completion, and acceptance measures. This paper describes research in which ninety-eight UK owners of luxury saloons assessed the feel of push-switches in five luxury saloon cars both in context (in-car) and out of context (on a bench). A combination of hedonic data (i.e. a measure of ‘liking’), qualitative data and semantic differential data was collected. It was found that customers are clearly able to differentiate between switches based on the degree of liking for the samples' perceived haptic qualities, and that the assessment environment had a statistically significant effect, but that it was not universal. A factor analysis has shown that perceived characteristics of switch haptics can be explained by three independent factors defined as ‘Image’, ‘Build Quality’, and ‘Clickiness’. Preliminary steps have also been taken towards identifying whether existing theoretical frameworks for user experience may be applicable to automotive human–machine interfaces

Consumer Involvement in Developing Services Based on Speech Technology

This paper focuses on enhanced consumer involvement in service development. The study was conducted in the context of speech recognition technology and its applications to telephone services. These services are just entering the market; issues of usability, utility and acceptability are thus crucial. We evaluate the usefulness of quantitative and qualitative methods for consumer involvement and their contribution of ideas and improvements for product development

HUMAN-CENTRED DESIGN: EXISTING APPROACHES AND A FUTURE RESEARCH AGENDA

This paper presents an analysis of Human-Centred Design (HCD), using a metatriangulation of scientific literature. This metatriangulation comprises a systematic overview of recent HCD research, in which literature is categorised and analysed using both engineering lens and cognitive science paradigmatic lenses. The study reveals that the most popular HCD approaches do not accommodate software aimed at a broad or anonymous user-base. This shortcoming can be attributed, at least in part, to the popularity of HCD approaches focusing on highly-conscious user cognition based on conceptual models. These forms of cognition rely upon learned conventions and accumulated understanding and, as a result, design approaches focusing upon them are fundamentally limited to catering for a specific subset of the human population. We identify an emerging HCD approach, which we label \u27Foundational Design\u27. This approach focuses on cognitive regularities which exist in less-conscious processing, independent of culture or individual experience, and thus possibly offers a solution to the dilemma described above. Thus a future research agenda focused on the Foundational Design approach and the emerging NeuroIS research stream is proposed and discussed

Deciding between information security and usability : Developing value based objectives

Deciding between security and usability of systems remains an important topic among managers and academics. One of the fundamental problems is to balance the conflicting requirements of security and usability. We argue that definition of objectives for security and usability allows for deciding about the right balance between security and usability. To this effect we propose two instruments for assessing security and usability of systems, and develop them in three phases. In Phase 1 we identified 16 clusters of means and 8 clusters of fundamental objectives using the value-focused thinking approach and interviews with 35 experts. Based on phase 1, in the second phase we collected a sample of 201 users to purify, and ensure reliability and unidimensionality of the two instruments. In the third phase, based on a sample of 418 users we confirmed and validated the two instruments found in Phase 2. This resulted in 14 means objectives organized into four categories (minimize system interruptions and licensing restrictions, maximize information retrieval, maximize system aesthetics, and maximize data quality), and 10 fundamental objectives grouped into four categories (maximize standardization and integration, maximize ease of use, enhance system related communication, and maximize system capability). The objectives offer a useful basis for assessing the extent to which security and usability has been achieved in systems. The objectives also provide a decision basis for balancing security and usability.info:eu-repo/semantics/publishedVersio

Human-centered Computing: Toward a Human Revolution

Human-centered computing studies the design, development, and deployment of mixed-initiative human-computer systems. HCC is emerging from the convergence of multiple disciplines that are concerned both with understanding human beings and with the design of computational artifacts

Designing for the "cultural other"

Differences in cultural contexts constitute differences in cognition, and research has shown that different cultures may use different cognitive tools for perception and reasoning. The cultural embeddings are significant in relation to HCI, because the cultural context is also embedded in the techniques and the tools that we apply. We lack a framework for discussing what and who we are, when we talk about a person as the user of an ICT system that has to be designed, developed and implemented. As a framework, we suggest a theory of complementary positions that insists on solid accounts from all observer posi-tions in relation to perspective, standpoint and focus. We need to develop com-plementary theories that embed complexity, and we need to reflect critically upon forty years of dominance by rationalistic, empirical understandings of the user as illustrated in the literature and practice within the HCI paradigm in system development

Online Document Tracking System

Online Document Tracking System (ODTS) is a web based system that enables student from UTP to retrieve and view all previous final year projects of CIS department. The system is developed in accordance to the Rapid Application Development (RAD) method over the course of 14 weeks. Through the use of this website, student could access the FYP documents anywhere regardless location. Currently, the management archival of the final year projects are done by manual means that involves physical storage. With the development of this web based application, the department could take advantage of the automated system and saves a substantial amount of time in archiving those documents. The output of this project would to an extent, help and improve the business process of storing and retrieving the final year projects documents, hence maximizing productivity

Understanding the characteristics of UX Malaysia UXD community of practice (COP): a participants‟ observation

This study reports on the research involving the use of a participant observation approach to understand the characteristics of UX Malaysia, a community of practice for user experience design (UXD). This qualitative approach provides insight into the behaviour, characteristics and attitude of the members of the community of practice which they may not express when other research approaches are used. The results reveal deep insight about the characteristics of the observed community of practice