The Social Media Intelligence Analyst for Emergency Management

The Social Media Intelligence Analyst is a new operational role within a State Control Centre in Victoria, Australia dedicated to obtaining situational awareness from social media to support decision making for emergency management. We outline where this role fits within the structure of a command and control organisation, describe the requirements for such a position and detail the operational activities expected during an emergency event. As evidence of the importance of this role, we provide three real world examples where important information was obtained from social media which led to improved outcomes for the community concerned. \ \ This is the first time a dedicated role has been formally established solely for monitoring social media for emergency management intelligence gathering purposes in Victoria. To the best of our knowledge, it is also the first time such a dedicated position in an operational crisis coordination centre setting has been described in the literature

Conversational Sensing

Recent developments in sensing technologies, mobile devices and context-aware user interfaces have made it possible to represent information fusion and situational awareness as a conversational process among actors - human and machine agents - at or near the tactical edges of a network. Motivated by use cases in the domain of security, policing and emergency response, this paper presents an approach to information collection, fusion and sense-making based on the use of natural language (NL) and controlled natural language (CNL) to support richer forms of human-machine interaction. The approach uses a conversational protocol to facilitate a flow of collaborative messages from NL to CNL and back again in support of interactions such as: turning eyewitness reports from human observers into actionable information (from both trained and untrained sources); fusing information from humans and physical sensors (with associated quality metadata); and assisting human analysts to make the best use of available sensing assets in an area of interest (governed by management and security policies). CNL is used as a common formal knowledge representation for both machine and human agents to support reasoning, semantic information fusion and generation of rationale for inferences, in ways that remain transparent to human users. Examples are provided of various alternative styles for user feedback, including NL, CNL and graphical feedback. A pilot experiment with human subjects shows that a prototype conversational agent is able to gather usable CNL information from untrained human subjects

Event-based surveillance during EXPO Milan 2015. Rationale, tools, procedures, and initial results

More than 21 million participants attended EXPO Milan from May to October 2015, making it one of the largest protracted mass gathering events in Europe. Given the expected national and international population movement and health security issues associated with this event, Italy fully implemented, for the first time, an event-based surveillance (EBS) system focusing on naturally occurring infectious diseases and the monitoring of biological agents with potential for intentional release. The system started its pilot phase in March 2015 and was fully operational between April and November 2015. In order to set the specific objectives of the EBS system, and its complementary role to indicator-based surveillance, we defined a list of priority diseases and conditions. This list was designed on the basis of the probability and possible public health impact of infectious disease transmission, existing statutory surveillance systems in place, and any surveillance enhancements during the mass gathering event. This article reports the methodology used to design the EBS system for EXPO Milan and the results of 8 months of surveillance

State of the art 2015: a literature review of social media intelligence capabilities for counter-terrorism

Overview This paper is a review of how information and insight can be drawn from open social media sources. It focuses on the specific research techniques that have emerged, the capabilities they provide, the possible insights they offer, and the ethical and legal questions they raise. These techniques are considered relevant and valuable in so far as they can help to maintain public safety by preventing terrorism, preparing for it, protecting the public from it and pursuing its perpetrators. The report also considers how far this can be achieved against the backdrop of radically changing technology and public attitudes towards surveillance. This is an updated version of a 2013 report paper on the same subject, State of the Art. Since 2013, there have been significant changes in social media, how it is used by terrorist groups, and the methods being developed to make sense of it.  The paper is structured as follows: Part 1 is an overview of social media use, focused on how it is used by groups of interest to those involved in counter-terrorism. This includes new sections on trends of social media platforms; and a new section on Islamic State (IS). Part 2 provides an introduction to the key approaches of social media intelligence (henceforth ‘SOCMINT’) for counter-terrorism. Part 3 sets out a series of SOCMINT techniques. For each technique a series of capabilities and insights are considered, the validity and reliability of the method is considered, and how they might be applied to counter-terrorism work explored. Part 4 outlines a number of important legal, ethical and practical considerations when undertaking SOCMINT work

The Police Response to Active Shooter Incidents

There have been many active shooter incidents in the United States since Columbine, and police agencies continue to modify their policies and training to reflect the lessons that are learned from each new tragedy. This report summarizes the state of the field as of 2014. The Police Executive Research Forum conducted research on these issues and held a one-day Summit in Washington, D.C., in which an overflow crowd of more than 225 police chiefs and other officials discussed the changes that have occurred, and where they are going from here