The impact of mobile amusement information on use behavior, satisfaction, and loyalty

The relationship between satisfaction and loyalty has been well explored in services marketing or customer relationship management. In this study, the authors studied the relationship of 7 types of service variables under “amusement” factor. Amusement is one of the three factors extracted from 21 mobile information services. Among many different frameworks of satisfaction-loyalty, we used the framework of “past use behavior” on “satisfaction”, and then of “satisfaction” on “continued use intention” (or loyalty), resulting in a strong support of the existing model with positive significant influence on the both paths. Further, our research reveals that, on the both paths, there are stronger, significant positive relationships between a latent variable and the measurement variables for mobile information services with stronger amusement elements than those with other ones. The results lead to useful implications that amusement is a crucial dimension in mobile information services, not only in use motivation, but also on behavior, satisfaction, and continued use intention

A DIFFERENCE BETWEEN JAPAN AND THE US IN THE CUSTOMER SATISFACTION MODEL FOR MOBILE UTILITARIAN INFORMATION SERVICES

Customer satisfaction and loyalty on mobile information services have been investigated in academic literature. However, there are not many researches on the factors with a specific focus on multiple utilitarian services on a cross-national basis. This research examines the antecedents of customer satisfaction and loyalty through a survey of young adult mobile users in Japan and US, respectively by modifying the American Customer Satisfaction Model (ACSM). The result showed that all of the paths in the estimated models for Japan and US were statistically significant except 3 non-significant paths for the both countries and one non-significant path from Perceived Expectation (PE) to Customer Satisfaction (CS) for US. Also, the estimated coefficients for two countries were very similar in general with a difference in the estimate on the above non-significant path of PE-CS. Since we investigated the antecedents of the common factors for two countries on Customer Satisfaction of multiple utilitarian services, our results may provide useful implications for global marketing in terms of user satisfaction and loyalty. Keywords- Mobile information services, Utilitarian service, ACSM, Customer satisfaction, Perceived expectation, SEM

Statistical Model Checking : An Overview

Quantitative properties of stochastic systems are usually specified in logics that allow one to compare the measure of executions satisfying certain temporal properties with thresholds. The model checking problem for stochastic systems with respect to such logics is typically solved by a numerical approach that iteratively computes (or approximates) the exact measure of paths satisfying relevant subformulas; the algorithms themselves depend on the class of systems being analyzed as well as the logic used for specifying the properties. Another approach to solve the model checking problem is to \emph{simulate} the system for finitely many runs, and use \emph{hypothesis testing} to infer whether the samples provide a \emph{statistical} evidence for the satisfaction or violation of the specification. In this short paper, we survey the statistical approach, and outline its main advantages in terms of efficiency, uniformity, and simplicity.Comment: non

Evaluating the Impacts of Hunting Paths on Northern Bobwhite Survival, Economic Costs, and Hunter Satisfaction

The amount and spatial configuration of habitat is known to influence the abundance, movements, resource use, and persistence of many species. As such, land managers must be judicious in their application of management actions to minimize its impact on wildlife while concurrently providing recreational opportunities. Mowing or roller-chopping is a common management technique implemented on intensively managed northern bobwhite (Colinus virginianus) plantations to increase hunter accessibility, provide travel corridors for pointing dogs, manage vegetation succession, among other benefits. Managers typically create hunting paths in a grid pattern at 30 ft spacing resulting in approximately 35% of vegetation removed prior to hunting season. However, the optimal spacing for paths is unknown and some concern exists over the presence of paths in general as they may facilitate predation. Our objectives were to determine how different densities of paths (i.e., reduced cover and increased edge) impacted northern bobwhite survival, quantify the costs per hectare of paths, and determine hunter satisfaction. We developed two path treatments (30 ft and 90 ft spacing) and a control (no paths) on Tall Timbers Research Station in Leon County, Florida. We radio-tagged a subset of northern bobwhites (n = 150), equally distributed within each treatment, and monitored survival in each treatment using radio-telemetry during the non-breeding season (October through April) in 2013-2016. We used Burnham’s joint model within program MARK to compare survival of radio-tagged bobwhites among treatment groups. We analyzed data collected from a hand-held global positioning system used to delineate paths during creation to compute implementation cost. Hunter satisfaction was assessed using a pre- and post-hunt survey. Optimization will be used to determine which treatment achieves the greatest utility under current management objectives. Results of this research will provide managers information to make informed decisions about the implementation of hunting paths under various management scenarios

Predictors of Marital Satisfaction within an Orthodox Jewish Sample

Romantic experiences in adolescence have been found to predict relationship stability and marital status in adulthood. Religious practice and belief also have been linked to many benefits, including increased marital satisfaction and overall wellbeing. However, certain religions limit cross-gender interaction in areas of education, social interaction, and romantic relationships. Although gender segregation has been studied in educational and occupational contexts, no previous research has addressed religious gender segregation and its impact on relationship development, marital satisfaction, and overall wellbeing. The present study addressed the generalizability of data on cross-gender experience derived from normative populations to a religious subculture, outlining predictors for marital satisfaction and wellbeing in an Orthodox Jewish sample. Results showed some similarities between normative populations and the unique Orthodox Jewish culture represented by the study sample. However factors such as cross gender experience also illustrated divergent paths and outcomes for this sample. This study demonstrates the influence of societal norms and the importance of addressing cultural context when evaluating marital satisfaction

The Moderating Role of Sex on Gender Role Orientation’s Meditation of Work-Family/Family-Work Conflict and Satisfaction Outcomes

While biological sex has been examined in the work-family interface, findings have been inconsistent in determining if males and females differ in their experiences of work-family conflict (WFC) and family-work conflict (FWC), and how conflict impacts their job, family, and life satisfaction. These inconsistent findings may be due to the changing roles of men and women, as not all men and women are adhering to traditional gender roles. Furthermore, many researchers have used incorrect terminology, indicating that they examined gender, when they actually assessed sex. Thus, the current study’s purpose was to address the shortcomings of the previous literature by examining how male and females’ gender role orientation (one’s degree of conformity to his or her traditional gender roles) mediated the relationship between WFC/FWC and job, family, and life satisfaction. Approximately 400 working adults were sampled using Amazon’s Mechanical Turk. Preliminary analyses found that having children related to more FWC, having younger children related to more FWC and more family satisfaction, having only one child living in the home related to less job satisfaction, viewing one’s job as a career related to more job and life satisfaction, higher levels of education related to more FWC, and higher levels of the participant’s spouse’s education related to more FWC and WFC. Following preliminary analyses, a structural equation modeling approach was employed, finding significant direct effects for WFC and job satisfaction and WFC and life satisfaction. It was found that gender role orientation did not mediate any paths between WFC and FWC and satisfaction outcomes. Thus, examining sex as a moderator of gender role orientation’s mediation could not be conducted. However, due to finding significant direct effects, analyses were run to determine if sex moderated any direct paths between conflict and satisfaction outcomes, finding that sex was not a significant moderator. Lastly, it was found that females adhered to more egalitarian gender roles than males. Results obtained from this study add support for interventions in the workplace to increase job satisfaction and life satisfaction as well as interventions in the home domain to increase family satisfaction

The Success Of Chains: Customer Loyalty Or Customer Comfort?

The quest to understand customer behaviour has led researchers down many interesting paths. Is it satisfaction with the product, a feeling of belonging, a basic need, or perhaps something more? The literature lends itself to many theories and constructs that try to pin point what makes the consumer tick. Generally the literature defines both physical and psychological aspects of the consumer, that can help better predict the behaviour of the market. The research leaves many questions: Does one rely on the other? Are we measuring too much? Or are we missing the main points? This paper will look at the psychological aspect of the literature in trying to develop the Consumer Comfort construct (Spake, Beatty, Brockman and Crutchfield 2003), and to identify the basic determinates needed to measure buyer behaviour

Life Balance: Can We Have It All?

Women today struggle to make difficult choices involving their children and their careers. Can they achieve that elusive sense of life balance? Beth Brykman taps her personal experience and her professional marketing skills to craft this well-researched issue. Having been a full-time employed, parttime employed, and a stay-at-home mom, Brykman interviewed more than one hundred mothers, some employed, some not, from many walks of life, letting the women speak for themselves about the reality of their lives and satisfaction with the paths they selected. This insightful discussion of contemporary motherhood captures the many challenges facing women, offering the pro’s and con’s for each lifestyle, enabling mothers to determine the best lifestyle for themselves

The influence of traffic noise on appreciation of the living quality of a neighborhood

Traffic influences the quality of life in a neighborhood in many different ways. Today, in many patsy of the world the benefits of accessibility are taken for granted and traffic is perceived as having a negative impact on satisfaction with the neighborhood. Negative health effects are observed in a number of studies and these stimulate the negative feelings in the exposed population. The noise produced by traffic is one of the most important contributors to the appreciation of the quality of life. Thus, it is useful to define a number of indicators that allow monitoring the current impact of noise on the quality of life and predicting the effect of future developments. This work investigates and compares a set of indicators related to exposure at home and exposure during trips around the house. The latter require detailed modeling of the population's trip behavior. The validity of the indicators is checked by their ability to predict the outcome of a social survey and by outlining potential causal paths between them and the outcome variables considered: general satisfaction with the quality of life in the neighborhood, noise annoyance at home, and reported traffic density in the area