E-Restaurant

Food & Beverage Dine-in Ordering System is actually to transform the labor-intensive way of taking an order in restaurants in Malaysia to a computerized system. The objectives of the system are to minimize the number of employee and the cost of labor. As well ofminimizing the cost and employee, it will also help to avoid probable to make mistake since it is a machine and it will be done by the customers itself. As technology changes, everything in Malaysia have been changed according to the latest technology but not for the ordering system. The methodology that will be use throughout the project is Rapid Application Development (RAD) method. There are 4 phases in using RAD method which are; Requirement Planning, User Design, Construction and Cut Over. The final phase will be implementing after the system has been finish

Web-Based Flood Hazard Monitoring

Flood is a natural disaster. It occurs in several cities in Indonesia. Floods caused by rivers that overflowed and then flooded residential areas. It comes mostly unexpectedly without early warning. It causes many losses, especially the loss of material, and health threats to surrounding communities. The advance of network technology can reduce the adverse effects of flooding by providing warning alarms and water level monitoring system in real-time that can be accessed via the web. Based on the problem, a monitoring system was designed to monitor water levels via a web that work in real time for 24 hours, and store water level data into the database. The use of this website requires an internet connection, so that internet services must be available

E-Restaurant

Food & Beverage Dine-in Ordering System is actually to transform the labor-intensive way of taking an order in restaurants in Malaysia to a computerized system. The objectives of the system are to minimize the number of employee and the cost of labor. As well ofminimizing the cost and employee, it will also help to avoid probable to make mistake since it is a machine and it will be done by the customers itself. As technology changes, everything in Malaysia have been changed according to the latest technology but not for the ordering system. The methodology that will be use throughout the project is Rapid Application Development (RAD) method. There are 4 phases in using RAD method which are; Requirement Planning, User Design, Construction and Cut Over. The final phase will be implementing after the system has been finish

Wine Islands, British Columbia : an exploration of wine tourism network relationships

Despite recognition of the potential benefits of wine tourism development for businesses and regions, the wine and tourism industries are characterised by a substantial lack of cohesion, understanding and integration. If the potential benefits of wine tourism are to be realised, it becomes critical to understand how the wine and tourism industries can be integrated. Studies examining wine tourism integration are disparate in approach and technique and the linkages between these two industries are not well understood. Wine tourism networks are therefore at the forefront of this study. Network linkages can be understood in terms of both positions of the individual units in relation to one another and the shared interactions which they engage in. This study of the Wine Islands region (British Columbia) adopted a blended approach to network analysis that embeds network maps (illustrating structural characteristics) within a qualitative understanding of the interactional nature and transactional contents of emerging regional wine tourism networks. This approach allowed for analysis of multiple levels of winery and tourism relationships in an attempt to more fully understand the complexity of wine tourism networks within the case study region. Many forms of networks were found to be present in the case study region, but no formal organisational networks were present. Rather, this study found predominantly informal dyadic relationships between wineries and between wineries and SMTEs, with few formal dyadic relationships, spanning communicative, exchange and social transactional contents. The region supports formalised vertical organisation sets, however, these tend to be tourism driven rather than winery driven. Regional level wine industry organisations constitute the region's horizontal action sets, with the regional wine industry marketing organisation having a central coordinating role in the network structure. However, it is not the mere presence of a formal organisational network structure that prompts vertical and diagonal linkages, but the social relationships embedded within these institutional arrangements and the development of more densely connected networks. Several impediments to inter- and intra-industry relationship development were also identified, including: proximity, both spatial and non spatial such as actor similarity; perceptions of asymmetric benefits between the industries; resource scarcity; product quantity and quality; lack of infrastructure; relevancy of wine tourism to some businesses; business goal (in)congruency; the lack of a champion; lack of trust; and the stability of the region's actors. As one of the first comprehensive studies of wine tourism networks and their characteristics, this study makes a significant methodological contribution to the tourism and wine tourism literature by applying a blended approach to network analysis to gain a holistic, in-depth understanding of the structure and qualitative nature of wine and tourism industry networks. An understanding of the structural weaknesses and centrality in the network, as well as those barriers to the development of networks allow for policy and management responses. Further, this study' s findings allows for benchmarking and comparison across other wine tourism destination networks, and provides the basis for the development of best practice in wine region network development

Robotics, artificial intelligence and service automation in hotel service process design: can customer dominant logic provide improved value?

The lack of focus on the customers’ ecosystem and service technology (Robotics, AI and Service Automation: RAISA) in current Service Process Design (SPD) models prompted this research, the principal aim of which is to create a refined model (incorporating Customer Dominant Logic; CDL) to better purposefully design-in rapidly evolving service technology. This thesis uses a literature review to provide an outline of the use of RAISA in hotel SPD and contrasts the current situation with the future potential through an updating of service design methodologies. This base understanding is tested through a multiple case study approach, where the incidental versus predetermined use of technologies is more fully explored. The key findings identify: • the central role of the customer in the adoption of RAISA and the realisation of its true value; • that the Critical Success Factors for the adoption of RAISA need to be balanced between Customers, Employees and Business stakeholder groups for its implementation to be successful; • the acceptance that RAISA technologies are central to the future of service design; • a recognition of the possibility for the continuing development of a focused, personalised customer's world via a multidimensional, multifactorial ‘golden’ profile accessible to individual organisations, but drawn from many. The principal contribution to research is the development of a novel matrix-based SPD model that incorporates the vision of CDL with the benefits of integrating RAISA technology across the entire customer journey (including 'pre-history' and 'future' stages) and the intentional selection of human, RAISA or ‘blended’ service providers at each service interaction. Future Research should (1) refine the new SPD model via a 'mixed' focus group of hotel customers and industry practitioners; (2) Investigate employees’ attitudes to the integration of RAISA technologies by contrasting their initial fears of implementation with actual outcomes; (3) a longitudinal comparative study of the impact of technology on service encounters and customer satisfaction, pre and post implementation