Leading in Service Innovation: Three perspectives on service value delivery in a European context

This paper explores the relationships between the shaping of “service value propositions” according to three dimensions: “intangible mix”, “physical support”, and “time”, and the strengthening of Innovative Capability in service organizations. After the first introductory section, we describe a series of related innovative moves experienced in the European context by leading companies. We analyze how JCDecaux addresses service recipients simultaneously as citizens and consumers, focusing especially on the Cyclocity project. With CS2 Lawyers in the UK, we envision how automation and technology adoption in professional services may lead to significant productivity improvement for the good of society. Finally, we study how SNCF in France has succeeded in implementing a permanently strengthening value proposition in public service through the recent launching of the IDTGV initiative. In these situations, the service companies have clearly addressed their market considering three different forms of interrelated, yet distinct, targets: “ultimate beneficiaries”, “paying bodies”, and entities or individuals who somehow “prescribe” the consumption of services. In these three situations, we investigate the robustness of the “value propositions” thus implemented, and analyze the particular role played by technology in the success of the new ventures.Service and innovation; value proposition; technology implementation

Issues Related to the Emergence of the Information Superhighway and California Societal Changes, IISTPS Report 96-4

The Norman Y. Mineta International Institute for Surface Transportation Policy Studies (IISTPS) at San José State University (SJSU) conducted this project to review the continuing development of the Internet and the Information Superhighway. Emphasis was placed on an examination of the impact on commuting and working patterns in California, and an analysis of how public transportation agencies, including Caltrans, might take advantage of the new communications technologies. The document reviews the technology underlying the current Internet “structure” and examines anticipated developments. It is important to note that much of the research for this limited-scope project was conducted during 1995, and the topic is so rapidly evolving that some information is almost automatically “dated.” The report also examines how transportation agencies are basically similar in structure and function to other business entities, and how they can continue to utilize the emerging technologies to improve internal and external communications. As part of a detailed discussion of specific transportation agency functions, it is noted that the concept of a “Roundtable Forum,” growing out of developments in Concurrent Engineering, can provide an opportunity for representatives from multiple jurisdictions to utilize the Internet for more coordinated decision-making. The report also included an extensive analysis of demographic trends in California in recent years, such as commute and recreational activities, and identifies how the emerging technologies may impact future changes

The Economic Impact of the Arts, Film, History and Tourism Industries in Connecticut

This report contains four ecnomic impact studies corresponding to the four divisions (arts, film, historic preservation, and tourism) of the Connecticut Commission on Culture & Tourism that commissioned them. There is an Executive Summar, the four industry studies, and a methodological overview that includes a discussion of the overall approach, economic impact multipliers, data sources, and an explanation of the conservative nature of the studies.Arts, Film, Historic preservation, heritage, Tourism, travel, impact, Connecticut,

An Overview and Examination of the Indian Services Sector

India’s service sector has grown rapidly since the 1990s. Domestic demand for services has increased as incomes have risen, triggering the expansion of industries such as banking, education, and telecommunications. Exports have also increased rapidly, led by information technology and business process outsourcing (IT-BPO). India’s ability to offer low-cost, high-quality IT-BPO services has made it a world leader in this industry. However, employment in services has not grown as quickly as output. The majority of India’s jobseekers are low-skilled, but demand for workers is growing fastest in higher-skill industries. The supply of highly-skilled workers has not kept pace with demand, causing wages to increase faster for these workers than for lower-skilled ones. India’s government has supported the growth of service industries through a mix of deregulation, liberalization, and incentive programs, such as the Software Technology Parks of India. Nevertheless, burdensome regulations, poor infrastructure, and foreign investment restrictions continue to affect service firms’ ability to do business. USITC analysis suggests that additional liberalization would lead to an increase in India’s imports of services

Crummer SunTrust Portfolio Recommendations: Crummer Investment Management [2015]

We approach the market this year with muffled optimism. The market’s growth rate will be softer than the last two years, based on our GDP forecast of 2.8% accompanied by steady unemployment and low interest rates. In this environment, stock selection is paramount and we have modified the portfolio to favor pro-cyclical sectors like Consume Discretionary and Industrials

Mobile Car Rental System

This paper gives an overview of "M-commerce" approaches that allow car-rental companies in Malaysia to upgrade and optimize their business processes. First it addresses issues that are found in traditional car rental sector like slow turnaround and large amount of time needed to do reservation. Later it describes how these issues are solved using new mobile technology that provides true mobility, instant information and better customer service over traditional manual and wired online car rental business. To achieve a positive result author applied prototyping methodology tliroughout this project that quickly provides a system for the users to interact with. The successful result in the end of this project proved that mobile technology can easily and efficiently be applied to businesses that provide services, such as car rental companies. However drawbacks were also found, which are small memory, limited functionality and limited content of mobile devices that can be eliminated in future with new developments of wireless devices and communication infrastructures. Finally this project paper highlights the result of research and development activity that was carried out to develop new system, which will benefit car-rental companies in a way increasing number of customers, reducing operating cost and finally making them more competitive in our rushing world